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Help Desk Associate Jobs in Holyoke, MA (NOW HIRING)

MyEyeDr.

Patient Service/Front Desk Coordinator

Amherst, MA · On-site

$15.45 - $20.15/hr

Join our team today and help provide the highest quality vision care for our patients. This role ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Amherst, MA · On-site

$15.45 - $20.15/hr

Join our team today and help provide the highest quality vision care for our patients. This role ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

Granite Group

Showroom Sales Associate

Northampton, MA · On-site

$14 - $19/hr

Help to develop and implement in-store promotions and events in collaboration with the Showroom ... Keep the store environment (including desk area) and product literature clean, neat and attractive.

Granite Group

Showroom Sales Associate

Northampton, MA · On-site

$14 - $19/hr

Help to develop and implement in-store promotions and events in collaboration with the Showroom ... Keep the store environment (including desk area) and product literature clean, neat and attractive.

The Granite Group

Showroom Sales Associate

Northampton, MA · On-site

$14 - $19/hr

Help to develop and implement in-store promotions and events in collaboration with the Showroom ... Keep the store environment (including desk area) and product literature clean, neat and attractive.

Core Ventures

Fitness Sales

Canton, CT · On-site

$18 - $20/hr

StretchLab Shelton is seeking Sales Associates to join our growing team and help introduce more ... Manage front desk operations , including check-ins, scheduling, and studio upkeep * Follow up with ...

StretchLab

Fitness Sales

Canton, CT · On-site

$18 - $20/hr

StretchLab Shelton is seeking Sales Associates to join our growing team and help introduce more ... Manage front desk operations , including check-ins, scheduling, and studio upkeep * Follow up with ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Holyoke, MA

Help Desk Associate information

See Holyoke, MA salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help desk associate in Holyoke, MA is $21.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Holyoke, MA?

The most popular types of Help Desk jobs in Holyoke, MA are:

What job categories do people searching Help Desk Associate jobs in Holyoke, MA look for?

The top searched job categories for Help Desk Associate jobs in Holyoke, MA are:

What cities near Holyoke, MA are hiring for Help Desk Associate jobs?

Cities near Holyoke, MA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Holyoke, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $43,888 per year, or $21.1 per hour.

Mass Posting - Front Desk Sales

Central Rock Gym

Hadley, MA • On-site

$16 - $21/hr

Part-time

Re-posted 14 days ago

Job description

Title: Front Desk Sales
Reports to: General Manager
Pay Range: $16 - $21/hour
Location: Hadley, MA
Please Note: We are always excited to connect with talented individuals interested in joining our team. While we may not currently have an immediate opening for this specific role at this location, we are actively building a pipeline of qualified candidates for upcoming opportunities. Applicants may be considered for future openings as business needs evolve.
About Central Rock Gym
Central Rock Gym isn't just a climbing gym - it's a community-powered space where confidence is built, limits are challenged, and everyone is welcome. From first-time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow - physically, mentally, and socially.
Our gyms are vibrant, high-energy environments that combine world-class climbing with fitness, youth programs, and a strong sense of belonging. What truly sets us apart isn't just the walls - it's the people who create the experience every day.
Summary:
As a Front Desk Sales team member, you will be the first point of contact for members and guests while managing front desk operations. This role plays a key part in driving membership sales and introducing new guests to the CRG community. Responsibilities include greeting guests, providing facility tours, explaining programs and memberships, processing sales and check-ins, and maintaining a welcoming and organized environment. You will help create an outstanding CRG experience by delivering excellent customer service while supporting the growth of our membership community.
Responsibilities:
  • Greet members and guests and answer questions about the facility, programs, and memberships.
  • Actively promote and sell memberships, day passes, programs, and retail products.
  • Provide engaging tours of the facility and explain the benefits of CRG memberships and services.
  • Operate the RGP system for memberships, registrations, and sales transactions.
  • Process registrations, review all required forms and waivers, and issue climbing gear.
  • Facilitate instruction and orientation for new climbers.
  • Monitor the gym for unsafe practices and behavior not in line with fostering a welcoming environment.
  • Maintain a clean gym including changing filters, sweeping, mopping, spraying shoes, cleaning bathrooms, and tidying communal areas.
  • Answer phone calls and respond to guest inquiries.
  • Develop proficiency in top rope belaying and teach belay classes if working in a full-scale rope climbing location.
  • Support the team in maintaining a fun, welcoming, and inclusive environment.
  • Other duties as required.

Requirements:
  • Flexible schedule - ability to work nights, weekends, early mornings, and some holidays.
  • Friendly, approachable, and energetic personality.
  • Strong communication, customer service, and sales skills with the ability to confidently recommend memberships and programs.
  • Experience working with children and comfortable working around large groups of people.
  • Climbing specific knowledge is extremely helpful but not required.
  • Comfortable being at heights of 40+ feet and ability to lift up to 50 lbs. a plus.
  • Ability to multi-task and prioritize a variety of tasks.
  • Self-motivated, self-directed, and able to work both independently and as part of a team.

Apply