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Help Desk Associate Jobs in Duluth, GA (NOW HIRING)

Crunch , Inc.

Front Desk Sales Associate

Buford, GA · On-site

$14 - $15/hr

Front Desk Associate Are you interested in another location in the market? Your application will be ... Positive, high-energy attitude with a passion for helping others * Team player with strong ...

Crunch Fitness

Front Desk Sales Associate

Buford, GA · On-site

$14 - $15/hr

Front Desk Associate Are you interested in another location in the market? Your application will be ... Positive, high-energy attitude with a passion for helping others * Team player with strong ...

ChromePMS

Med Spa Front Desk Associate

Alpharetta, GA · On-site

$18 - $25/hr

Part-Time Front Desk Associate Alpharetta, GA Schedule: Part-Time | Some Evenings Required ... help drive practice growth through excellent customer service and patient retention. Key ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Duluth, GA

Help Desk Associate information

See Duluth, GA salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for help desk associate in Duluth, GA is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $22.12 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Duluth, GA?

The most popular types of Help Desk jobs in Duluth, GA are:

What job categories do people searching Help Desk Associate jobs in Duluth, GA look for?

The top searched job categories for Help Desk Associate jobs in Duluth, GA are:

What cities near Duluth, GA are hiring for Help Desk Associate jobs?

Cities near Duluth, GA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Duluth, GA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $41,095 per year, or $19.8 per hour.

Help Desk Analyst 2 (703547) 23/I

R2 Technologies Corporation

Atlanta, GA • On-site

$19.75 - $27/hr

Full-time

Re-posted 19 days ago

Job description

Overview:
Job Title : Help Desk Analyst 2 (703547)
Atlanta, GA 30308 Onsite
3-month project
Must be local to Metro Atlanta.
Job Summary:
Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations.
Detailed Overview:
At CJCC, the Help Desk Technician is the first line of interaction with our client's end-users. They will be able to diagnose and resolve technology related issues via phone, email, chat, or walk ins in a timely. They must have the ability to remain calm under pressure and show empathy towards their clients. They will either attempt to resolve common end-user issues or assign and escalate the ticket to the appropriate team. This role allows you to learn about various processes and systems within Information Technology.
Essential Duties and Responsibilities:
Demonstrated experience with Service Desk application for managing IT requests
Demonstrated ability to support and troubleshoot laptops, desktops, IP Phone, cell phones and various applications
Serve as the first point of contact for end-users seeking technical support via phone, email, and/or chat channels. Ticket concerns will be IT in nature and related to systems, software, or hardware.
Monitor and respond quickly and effectively to requests received through the Helpdesk ticket board and escalate unresolved issues to the next level of support.
Perform basic remote or in person troubleshooting by walking customers through problem-solving processes and probing questions.
Utilize excellent customer service skills to build rapport with end-users and maintain positive client communication.
Ability to correctly assess a situation, come up with a logical resolution and seek assistance if required.
Must be able to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting
Must be a flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment
MS Office and Microsoft 365 troubleshooting experience
VPN remote access configuration & troubleshooting experience
Demonstrated experience troubleshooting infrastructure and network related issues
Coordinate directly with business owners, development team, 3rd party vendors and supporting organizations to best understand and analyze business specifications
Responsible for maintaining Active Directory accounts (activating, de-activating, creating, and managing AD user groups and security levels
Familiar with SharePoint, Teams, and OneDrive.
Have a basic knowledge in Azure.
Excellent customer service skills and the ability to communicate effectively in oral and written form with technical and non-technical clients
Ability to work independently with staff on process and simple software solutions.
Qualifications:
• Associate's degree in a related field from an accredited college or university
• OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent.
• Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.
Skills:
vpn,Troubleshooting,technitian

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