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Help Desk Associate Jobs in Columbus, GA (NOW HIRING)

AC Hotel Columbus

Front Desk Associate

Columbus, GA · On-site

$12.50 - $16/hr

... to guests, help guest in making choices; use suggestive selling techniques to promote rooms and ... desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios ...

AC Hotel Columbus

Front Desk Associate

Columbus, GA · On-site

$12.50 - $16/hr

... to guests, help guest in making choices; use suggestive selling techniques to promote rooms and ... desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios ...

AC Hotel Columbus

Front Desk Associate

Columbus, GA · On-site

$12.50 - $16/hr

... to guests, help guest in making choices; use suggestive selling techniques to promote rooms and ... desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios ...

PCH Hotels & Resorts

Front Desk Clerk (Part-Time)

Opelika, AL · On-site

$12 - $15/hr

... helpful recommendations. * Maintain up-to-date knowledge of groups or events in-house and current ... As a part of the PCH Hotels & Resorts portfolio, Grand National part-time associates enjoy a wide ...

PCH

Front Desk Clerk (Part-Time)

Opelika, AL · On-site

$12 - $15/hr

... helpful recommendations. * Maintain up-to-date knowledge of groups or events in-house and current ... As a part of the PCH Hotels & Resorts portfolio, Grand National part-time associates enjoy a wide ...

PCH

Front Desk Clerk- Part Time (Night Auditor)

Opelika, AL · On-site

$12 - $15/hr

... helpful recommendations. * Maintain up-to-date knowledge of groups or events in-house and current ... As a part of the PCH Hotels & Resorts portfolio, Grand National part-time associates enjoy a wide ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Columbus, GA

Help Desk Associate information

See Columbus, GA salary details

$12

$19

$29

How much do help desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk associate in Columbus, GA is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.54 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Columbus, GA? The most popular types of Help Desk jobs in Columbus, GA are:
What are popular job titles related to Help Desk Associate jobs in Columbus, GA? For Help Desk Associate jobs in Columbus, GA, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Columbus, GA look for? The top searched job categories for Help Desk Associate jobs in Columbus, GA are:
What cities near Columbus, GA are hiring for Help Desk Associate jobs? Cities near Columbus, GA with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Columbus, GA as of June 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,965 per year, or $19.2 per hour.

SITEC - Help Desk Specialist (JNY) - Fort Benning, GA

Peraton

Columbus, GA • On-site

$51K - $82K/yr

Full-time

Re-posted 10 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

50th of 223 rated it services

Job description

Responsibilities

Help Desk Specialist

  • Provides support to users in resolving problems using help desk center tools including Remedy, MECM, VMWare, ESXi and NetApp ONTAP.
  • Supports electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government.
  • Provides EOC site/local help desk services and acts as the POC for creating, responding to, and resolving end user incidents.
  • Coordinates Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user.
  • Creates tickets within the Remedy IT Service Management (ITSM) tool.
  • Troubleshoots and repairs end user devices.
  • Installs and troubleshoots software.
  • Re-images hardware.
  • Performs shared file access maintenance.
  • Maintains accounts.
  • Creates tokens.
  • Resets CAC/Token pins.
  • Maintains local registration authority capabilities.
  • Provides information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group.
  • Escalates tickets to other IT support groups and/or vendor support staff.
Qualifications
  • Education & Experience: High school diploma with a minimum of 6 years of relevant experience, 4 years experience with Associates, OR 2 years experience with Bachelor's.
  • Security Clearance: Active DoD TS/SCI clearance or higher is required.
  • Technical Experience: At least one (1) year of prior experience as a PC Technician or Help Desk Specialist.
  • Certifications: Must hold a DoD 8570.01-M IAT Level II certification.
  • Experience with Windows OS,  O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
  • Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills.
  • Experience with active directory security group management, exchange distribution lists, and file share permission assignment.

  Desired Qualifications:

  • Must be DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist- Intermediate level or higher by 1 Oct 26. 
Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Employment Type: FULL_TIME

What Peraton employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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