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Help Desk Associate Jobs in Columbia, MD (NOW HIRING)

SecuriGence

VIP Help Desk Analyst

Arlington, VA · On-site

$39.29/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Can be substituted for an associate's degree with 2+ years of relevant experience * 4+ years of ...

SecuriGence

VIP Help Desk Analyst

Arlington, VA · On-site

$39.29/hr

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Can be substituted for an associate's degree with 2+ years of relevant experience * 4+ years of ...

Prominent Edge

Help Desk/ Windows Support

Gaithersburg, MD · On-site

$21.50 - $29.25/hr

They are looking for an Information Help Desk/Windows Support to assist customers in-person and ... • Associates degree, 60 credit hours completed in computer science or information systems ...

Prominent Edge

Help Desk/ Windows Support

Gaithersburg, MD · On-site

$21.50 - $29.25/hr

They are seeking an Information Help Desk/Windows Support to provide high-quality customer support ... • Associates degree, 60 credit hours completed in computer science or information systems ...

Njvc LLC

VIP Help Desk Analyst

Arlington, VA · On-site

$55 - $73/hr

SecuriGence is seeking a VIP Help Desk Analyst to help contribute to our success. Come help us ... Can be substituted for an associates degree with 2+ years of relevant experience * 4+ years of ...

New

Gold's Gym

Front Desk Associate OVERNIGHT

Bowie, MD · On-site

$13.50 - $17.25/hr

Front Desk Associate MUST BE ABLE TO WORK OVERNIGHT BETWEEN 12AM-5AM The Front Desk Associate will ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Art of Problem Solving

Front Desk Associate

Gaithersburg, MD · On-site

$15.25 - $19.50/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

Gold's Gym

Front Desk Associate - OVERNIGHT

MD · On-site

$11.75/hr

Front Desk Associate MUST BE ABLE TO WORK OVERNIGHT 11PM-4AM The Front Desk Associate will greet ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Art of Problem Solving

Front Desk Associate

Gaithersburg, MD · On-site

$15.25 - $19.50/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

AXIS Management Group, LLC

Be Seen First

IT Help Desk Technician

Arlington, VA · On-site

$58K - $70K/yr

Associate's degree in Information Technology, Information Systems Management, Computer Science, or a related field from an accredited institution required. * Relevant IT certifications may receive ...

Gold's Gym

Front Desk Associate - 9pm-1am

Bowie, MD · On-site

$13.50 - $17.25/hr

Front Desk Associate SHIFT HOURS ARE 9PM TO 1AM The Front Desk Associate will greet and direct ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

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Showing results 41-60

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Columbia, MD

Help Desk Associate information

See Columbia, MD salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for help desk associate in Columbia, MD is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Columbia, MD?

The most popular types of Help Desk jobs in Columbia, MD are:

What are popular job titles related to Help Desk Associate jobs in Columbia, MD?

For Help Desk Associate jobs in Columbia, MD, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Columbia, MD look for?

The top searched job categories for Help Desk Associate jobs in Columbia, MD are:

What cities near Columbia, MD are hiring for Help Desk Associate jobs?

Cities near Columbia, MD with the most Help Desk Associate job openings:

Help Desk Associate jobs near you

VIP Help Desk Analyst

Chenega Corporation

Arlington, VA

$52.88/hr

Full-time

Posted 16 days ago

Job description

Summary

VIP Help Desk Analyst

Arlington, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! 

We deliver essential technology services to our customers in support of their missions to sustain national security and provide services to our nation. SecuriGence is seeking a VIP Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence.


Responsibilities
  • Deliver professional, high-quality services directly to the customer, providing support for new equipment installations and break/fix incidents.
  • Provide dedicated support to VIP federal personnel, troubleshooting a variety of technologies while adhering to service level agreements.
  • Provide on-site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.
  • Provide IT customer technical support on Microsoft operating systems, M365 Suite, and network services.
  • Schedule and coordinate customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
  • Assist with the management of VIP assets, peripherals, and user accounts.
  • Investigate and resolve all connectivity issues related to VIP IT equipment.
  • Document all changes in the Jira Service Management ticketing system to ensure asset and configuration information is up to date.
  • Other duties as assigned

Qualifications
  • Bachelor’s degree or higher. Can be substituted for an associate’s degree with 2+ years of relevant experience
  • 4+ years of relevant experience.
  • DoD IAT Level II Certification is required.
  • Top-Secret Clearance with SCI eligibility is required
  • Successfully pass background and drug screening

 

Knowledge, Skills and Abilities:

  • Expert-level troubleshooting skills on Windows Operating Systems (Windows 11) and Microsoft Office products, including M365 Suite.
  • Experience supporting VIP staff and Senior Leaders with technology issues.
  • Proficiency in using JIRA and Jira Service Management for ticketing and workflow management.
  • Experience interfacing with high-level government staff using verbal and written expertise.
  • Ability to learn new technologies quickly and adapt to dynamic environments.
  • Experience with Active Directory management and administration.
  • Ability to develop and implement a proactive approach to identifying and handling potential issues.
  • Excellent client-facing communication skills and strong interpersonal and organizational skills required.

How you’ll grow 

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. 

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. 

Benefits 

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. 

Learn more about what working at Chenega MIOS can mean for you. 

Chenega MIOS’s culture 

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. 

Corporate citizenship 

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. 

Learn more about Chenega’s impact on the world. 

Chenega MIOS News- https://chenegamios.com/news/ 

Tips from your Talent Acquisition Team 

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: 

Chenega MIOS web site - www.chenegamios.com 

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm 

LinkedIn - https://www.linkedin.com/company/1472684/ 

Facebook - https://www.facebook.com/chenegamios/ 


Estimated Salary/Wage
USD $39.29/Hr. Up to USD $52.88/Hr.Qualifications:
  • Bachelor’s degree or higher. Can be substituted for an associate’s degree with 2+ years of relevant experience
  • 4+ years of relevant experience.
  • DoD IAT Level II Certification is required.
  • Top-Secret Clearance with SCI eligibility is required
  • Successfully pass background and drug screening

 

Knowledge, Skills and Abilities:

  • Expert-level troubleshooting skills on Windows Operating Systems (Windows 11) and Microsoft Office products, including M365 Suite.
  • Experience supporting VIP staff and Senior Leaders with technology issues.
  • Proficiency in using JIRA and Jira Service Management for ticketing and workflow management.
  • Experience interfacing with high-level government staff using verbal and written expertise.
  • Ability to learn new technologies quickly and adapt to dynamic environments.
  • Experience with Active Directory management and administration.
  • Ability to develop and implement a proactive approach to identifying and handling potential issues.
  • Excellent client-facing communication skills and strong interpersonal and organizational skills required.

How you’ll grow 

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. 

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. 

Benefits 

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. 

Learn more about what working at Chenega MIOS can mean for you. 

Chenega MIOS’s culture 

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. 

Corporate citizenship 

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. 

Learn more about Chenega’s impact on the world. 

Chenega MIOS News- https://chenegamios.com/news/ 

Tips from your Talent Acquisition Team 

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: 

Chenega MIOS web site - www.chenegamios.com 

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm 

LinkedIn - https://www.linkedin.com/company/1472684/ 

Facebook - https://www.facebook.com/chenegamios/ 

Education:UNAVAILABLEEmployment Type: FULL_TIME

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