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Help Desk Associate Jobs in Columbia, MD (NOW HIRING)

Safe Splash swim school

Front Desk Associate

Laurel, MD · On-site

$15.35 - $18.75/hr

Training & development Front Desk Associate - SafeSplash Swim School Benefits/Perks * Flexible ... helping the location meet enrollment and retention goals. Responsibilities * Greet families and ...

New

Gold's Gym

Front Desk Associate

Crofton, MD · On-site

$11.75/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Glen Burnie, MD · On-site

$10.10 - $10.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

Associate's degree in a related field or equivalent experience. * 2+ years of experience in help desk, technical support, or customer service roles. * Strong communication and interpersonal skills.

Openings & Internships

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

Associate's degree in a related field or equivalent experience. * 2+ years of experience in help desk, technical support, or customer service roles. * Strong communication and interpersonal skills.

Gold's Gym

Front Desk Associate

Glen Burnie, MD · On-site

$11.75/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Bowie, MD · On-site

$11.75/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Bowie, MD · On-site

$11.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD

$20 - $27.25/hr

Associate's degree in a related field or equivalent experience. * 2+ years of experience in help desk, technical support, or customer service roles. * Strong communication and interpersonal skills.

Gold's Gym

Front Desk Associate

Dundalk, MD · On-site

$10.10/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

MD · On-site

$11.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

SecuriGence

VIP Help Desk Analyst

Arlington, VA · On-site

$52.88/hr

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Can be substituted for an associate's degree with 2+ years of relevant experience * 4+ years of ...

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Help Desk Associate information

See Columbia, MD salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for help desk associate in Columbia, MD is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Columbia, MD?

The most popular types of Help Desk jobs in Columbia, MD are:

What are popular job titles related to Help Desk Associate jobs in Columbia, MD?

For Help Desk Associate jobs in Columbia, MD, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Columbia, MD look for?

The top searched job categories for Help Desk Associate jobs in Columbia, MD are:

What cities near Columbia, MD are hiring for Help Desk Associate jobs?

Cities near Columbia, MD with the most Help Desk Associate job openings:

Help Desk Associate jobs near you

Front Desk Associate

Safe Splash swim school

Laurel, MD • On-site

$15.35 - $18.75/hr

Part-time

Retirement

Posted 3 days ago

New

Job description

Benefits:
  • 401(k)
  • Employee discounts
  • Training & development


Front Desk Associate – SafeSplash Swim School

Benefits/Perks
  • Flexible Scheduling

  • Competitive Compensation
  • Fun, Team-Oriented Work Environment
  • Opportunities to Make a Positive Impact on Children and Families
  • Employee Discounts/Perks
Job Summary
Are you outgoing, organized, and passionate about providing excellent customer service? SafeSplash Swim School is seeking a friendly, energetic, and sales-driven Front Desk Associate to join our team.
As a Front Desk Associate, you are one of the first points of contact for our families and play an important role in creating a welcoming and professional experience. This is a highly customer-facing position that requires strong communication skills, confidence speaking with current and prospective families, and the ability to turn inquiries into enrollments.
You will assist families with class registration, scheduling, account questions, payments, and general customer service while actively promoting SafeSplash programs and helping the location meet enrollment and retention goals.
Responsibilities
  • Greet families and swimmers in a friendly, professional, and welcoming manner
  • Provide excellent customer service in person, over the phone, through text, and via email
  • Educate prospective families on SafeSplash programs, class levels, pricing, and available services
  • Convert customer inquiries, leads, and trial lessons into enrollments
  • Conduct outbound calls and follow up with prospective and current families
  • Assist customers with selecting the appropriate classes based on swimmer needs and availability
  • Register students and manage class enrollments, transfers, cancellations, and account updates
  • Schedule and confirm lessons, evaluations, and other swim programs
  • Process payments and assist families with billing and account questions
  • Promote additional programs, services, events, and enrollment opportunities
  • Maintain accurate customer and student information within scheduling and enrollment systems
  • Communicate professionally with instructors, deck supervisors, management, and other team members
  • Assist with maintaining a clean, organized, and professional front desk and lobby area
  • Complete additional administrative and customer service duties as assigned
Qualifications
  • Excellent customer service and interpersonal skills
  • Strong verbal and written communication skills
  • Sales-oriented mindset with the confidence to recommend programs and ask for enrollment

  • Friendly, outgoing, and comfortable engaging with families and children
  • Ability to handle customer concerns professionally and work toward solutions
  • Strong organization and multitasking skills in a fast-paced environment
  • Comfortable making and receiving a high volume of phone calls
  • Proficient with Microsoft Office, scheduling software, email, and other technology
  • Dependable, punctual, and able to work effectively as part of a team
  • Previous customer service, sales, front desk, hospitality, or administrative experience preferred
What We’re Looking For
The ideal candidate is more than someone who simply sits at the front desk. We are looking for someone who is engaging, proactive, customer-focused, and motivated to help grow the business. You should be comfortable starting conversations, following up with leads, explaining the value of our swim programs, and providing families with an experience that makes them want to enroll—and stay enrolled—with SafeSplash.