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Help Desk Associate Jobs in Clinton, MD (NOW HIRING)

The Ventura Group

Help Desk Specialist

Washington, DC · On-site

The Help Desk Specialist serves as key personnel supporting a high-visibility Federal Government ... Endpoint Administrator Associate - Apple Certified IT Professional - AWS Certified Cloud ...

Beyond SOF

Help Desk Specialist I

Laurel, MD · On-site

OR (2) years of Help Desk experience with an Associates OR (3) years' experience with a High School Diploma. * Required Security Clearance: TS/SCI with Full Scope Poly. * Candidate must have a DoD ...

ATG

Help Desk Specialist

Washington, DC · On-site

Help Desk Specialist Location: Ford House Office Building, 4th Floor 2nd and D Streets SW ... Associate's degree in computer science, Information Technology, or Management Information Systems ...

NuAxis LLC

Help Desk Specialist

Falls Church, VA · On-site

Associate's degree (Bachelor's preferred) * 2+ years of Help Desk / Desktop Support experience in enterprise IT * Strong knowledge of Windows 10/11 and Microsoft 365 * Experience with ticketing ...

NuAxis Innovations

Help Desk Specialist

Falls Church, VA · On-site

... Associate's degree (Bachelor's preferred) 2+ years of Help Desk / Desktop Support experience in enterprise IT Strong knowledge of Windows 10/11 and Microsoft 365 Experience with ticketing systems and ...

Quevera LLC

Help Desk Specialist

Annapolis Junction, MD · On-site

$53K - $83K/yr

Quevera is seeking a talented Help Desk Specialist with an active TS/SCI clearance with Polygraph ... Associate's degree from an accredited college with 1+ years of relevant technical experience; or ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... Modern Desktop Administrator Associate * Apple Certified Support Professional (ACSP) Compensation ...

Dexian

Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Technician Core Competencies: * Provide technical support to client end-user desktops ... Associates Degree with a minimum of 5 years relevant experience. Certification Requirements:

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Help Desk Associate information

See Clinton, MD salary details

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How much do help desk associate jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for help desk associate in Clinton, MD is $21.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.89 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Clinton, MD? The most popular types of Help Desk jobs in Clinton, MD are:
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What job categories do people searching Help Desk Associate jobs in Clinton, MD look for? The top searched job categories for Help Desk Associate jobs in Clinton, MD are:
What cities near Clinton, MD are hiring for Help Desk Associate jobs? Cities near Clinton, MD with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Clinton, MD as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,393 per year, or $21.3 per hour.

Help Desk Specialist

The Ventura Group

Washington, DC • On-site

Other

Posted 23 days ago

Job description

The Ventura Group is seeking a highly experienced Help Desk Specialist to serve as key personnel supporting a high-visibility Federal Government program.

 IT Help Desk Specialist
Work Location: Washington DC (On-Site) | Clearance Level: Public Trust

Hours: 8:30AM – 5:00PM, Monday through Friday
**Position is contingent on contract award**

The Help Desk Specialist serves as key personnel supporting a high-visibility Federal Government program.

The Help Desk Specialist will provide Tier II desktop and endpoint support services. Also provide additional support as of the following; installation, configuration, deployment, troubleshooting, maintenance, and lifecycle support for desktop computers, laptops, mobile devices, operating systems, and supporting applications.

Key Responsibilities

-    Install, configure, troubleshoot, repair, and maintain desktop computers, laptops, mobile devices, printers, and peripherals.

 -     Prepare workstation imaging, operating system installations, hardware refreshes, software deployments, workstation cloning, and data migration activities.

 -    Troubleshoot hardware, software, authentication, endpoint performance, and connectivity issues using Windows Event Viewer, macOS Console, Microsoft Sentinel, VSOC monitoring platforms, Nessus, and other enterprise diagnostic tools.

 -    Support patch management, vulnerability remediation, endpoint security baselines, Zero Trust initiatives, Defense-in-Depth strategies, encryption technologies, and Data Loss Prevention (DLP) requirements.

 -   Provide Tier II technical support for Windows, macOS, iOS, and Android devices.

 -   Perform secure media sanitization utilizing BitRaser or approved enterprise tools

-  Develop and maintain Standard Operating Procedures (SOPs), Knowledge Base articles, and technical documentation.

-  Maintain accurate service records utilizing enterprise Help Desk ticketing systems to document, prioritize, track, escalate, and resolve customer support requests.

 -  Identify recurring technical issues and recommend process improvements and automation opportunities.

-   Deliver professional, responsive customer service while supporting mission-critical government operations.

 Education/Requirements

-     Bachelors Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related technical discipline.

-   Minimum five (5) years of experience providing enterprise desktop support, Help Desk, endpoint administration, or systems support.

-   Experience supporting Windows, macOS, iOS, and Android operating systems.

-    Experience supporting Microsoft Entra ID, Active Directory, Group Policy, and Multi-Factor Authentication (MFA).

-   Experience administering Microsoft Intune, JAMF, Ivanti Endpoint Manager (EPM), KACE, and Mobile Device Management (MDM) platforms.

-   Experience with workstation imaging, operating system deployment, software installation, hardware refreshes, endpoint management, patch management, and vulnerability remediation.

-     Experience utilizing Microsoft Sentinel, VSOC monitoring platforms, Nessus, Windows Event Viewer, macOS Console, BitRaser, and enterprise troubleshooting tools.

-    Authorization to work in the United States permanently without sponsorship.

Preferred Qualifications

-       CompTIA Security+

-       Microsoft Certified: Endpoint Administrator Associate

-       Apple Certified IT Professional

-       AWS Certified Cloud Practitioner (or higher)

-       ITIL Foundation

-      Experience supporting a federal civilian agency or other government enterprise IT environment.

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