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Help Desk Associate Jobs in Clinton, MD (NOW HIRING)

Quevera

Help Desk Specialist

Odenton, MD · On-site

Required : • MUST have a current TS/SCI Polygraph clearance to apply for role. • Four (4) years demonstrated Help Desk experience with an Associate's degree. • In lieu of experience, a Bachelor ...

Beyond SOF

Help Desk Specialist I

Laurel, MD · On-site

OR (2) years of Help Desk experience with an Associates OR (3) years' experience with a High School Diploma. * Required Security Clearance: TS/SCI with Full Scope Poly. * Candidate must have a DoD ...

NuAxis LLC

Help Desk Specialist

Falls Church, VA · On-site

Associate's degree (Bachelor's preferred) * 2+ years of Help Desk / Desktop Support experience in enterprise IT * Strong knowledge of Windows 10/11 and Microsoft 365 * Experience with ticketing ...

AA2IT

Help Desk Tech

Arlington, VA · On-site

$23 - $31/hr

Responsible for ensuring all associate interactions are accurately documented, assigned, and ... LANs/WANs • Experience using help desk call logging system • Experience with standard Microsoft ...

CSZNet, Inc

Help Desk Specialist

Washington, DC · On-site

High school diploma or equivalent; associate degree or technical certification preferred. * Strong ... help desk and serves as focal point for customer concerns. 4. Provides support to end users on a ...

Alpha Omega Integration

Help Desk Manager

Washington, DC · On-site

$93K - $135K/yr

Help Desk Manager Clearance Required: Active Secret or ability to obtain Work Location: Hybrid ... Associates Degree * Experience/Skills: * 4 years of overall IT experience * Experience with ...

Alpha Omega Integration

Help Desk Manager

Washington, DC · On-site

$93K - $135K/yr

Help Desk Manager Clearance Required: Active Secret or ability to obtain Work Location: Hybrid ... Associates Degree * Experience/Skills: * 4 years of overall IT experience * Experience with ...

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Help Desk Associate information

See Clinton, MD salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for help desk associate in Clinton, MD is $21.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.89 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Clinton, MD?

The most popular types of Help Desk jobs in Clinton, MD are:

What are popular job titles related to Help Desk Associate jobs in Clinton, MD?

For Help Desk Associate jobs in Clinton, MD, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Clinton, MD look for?

The top searched job categories for Help Desk Associate jobs in Clinton, MD are:

What cities near Clinton, MD are hiring for Help Desk Associate jobs?

Cities near Clinton, MD with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Clinton, MD as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,393 per year, or $21.3 per hour.

Help Desk Specialist

Odenton, MD • On-site

Quevera
IT Services • 11 - 50 employees
Learn more about Queveraexternal

Full-time

Re-posted 10 days ago

Job description

Job Summary:
Quevera is seeking a Help Desk Specialist to join our team. The role involves providing help desk support and service availability monitoring for collaboration services hosted on a government intranet, ensuring a seamless experience for users. Responsibilities include troubleshooting, documenting service outages, and assisting customers with service-related inquiries.
Responsibilities:
• Rotating Shift work position, 365 days a year, 7 days a week, 24 hours a day.
• Small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
• Provide health and status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
• Document and communicate outage information to co-workers and customers.
• Provide tier 1 response to customer service requests received via phone, email, chat, and tickets.
• Document all communications in a ServiceNow ticket system, escalate tickets as needed.
• Provide basic instructions on how to use services to both external and internal customers.
• Troubleshoot customer accounts and users’ ability to logon to the collaboration environment.
Qualifications:
Required:
• MUST have a current TS/SCI Polygraph clearance to apply for role.
• Four (4) years demonstrated Help Desk experience with an Associate's degree.
• In lieu of experience, a Bachelor's Degree may be substituted.
• Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+; CCNA; A+; Net+)
Company:
Quevera offers consulting and software engineering services. Founded in 2013, the company is headquartered in Columbia, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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