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Help Desk Associate Jobs in Albuquerque, NM (NOW HIRING)

Robert Half

Help Desk Analyst

Albuquerque, NM · On-site

$19.75 - $27.25/hr

We are looking for a dependable Help Desk Analyst to support day-to-day technology needs for a ... Associate degree in Information Technology or certifications such as CompTIA A+ or Network ...

United Surgical Partners

Front Desk Associate

Rio Rancho, NM · On-site

$12.75 - $16.25/hr

Front Desk Associate Full Time Presbyterian Rust Surgery Center is hiring a Front Desk Associate ... to help manage life's daily stresses. USPI offers the following benefits, subject to employment ...

Genesis Health Clubs

Front Desk Del Norte

Albuquerque, NM · On-site

$13.50 - $17.50/hr

Employee discounts We are looking for a positive Front Desk Associate to join our team! At the ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...

Steel Blade Men's Salon

Be Seen First

Salon Experience Associate

Albuquerque, NM · On-site

$12.75 - $16.50/hr

Help keep stylists on schedule throughout the day when appointments are running long so timing ... desk-only role.

Training provided

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Help Desk Associate information

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How much do help desk associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for help desk associate in Albuquerque, NM is $20.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.32 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Albuquerque, NM?

The most popular types of Help Desk jobs in Albuquerque, NM are:

What are popular job titles related to Help Desk Associate jobs in Albuquerque, NM?

For Help Desk Associate jobs in Albuquerque, NM, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Albuquerque, NM look for?

The top searched job categories for Help Desk Associate jobs in Albuquerque, NM are:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Albuquerque, NM as of June 2026, with employment types broken down into 3% As Needed, 58% Full Time, 15% Part Time, 3% Temporary, and 21% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,278 per year, or $20.8 per hour.

Help Desk Analyst

Albuquerque, NM • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$19.75 - $27.25/hr

Temporary

Posted 6 days ago

Job description

We are looking for a dependable Help Desk Analyst to support day-to-day technology needs for a retail environment in Albuquerque, New Mexico. This is a Long-term Contract position focused on delivering responsive technical assistance, resolving common user issues, and keeping support requests organized from intake through completion. The ideal candidate is comfortable assisting non-technical employees, handling a wide range of desktop and account-related problems, and maintaining accurate documentation while contributing to a smooth end-user support experience.


Responsibilities:

• Manage incoming support requests by logging, organizing, updating, and closing tickets based on urgency and business impact.

• Provide frontline assistance for Windows 10 and 11, Microsoft 365, Outlook, web browsers, and office printing issues.

• Diagnose and resolve routine hardware problems involving desktops, laptops, monitors, docking stations, scanners, headsets, printers, and mobile devices.

• Perform user account support tasks such as password resets, basic Active Directory maintenance, and onboarding or offboarding preparation.

• Install approved applications and address common software issues to restore user productivity quickly.

• Support basic connectivity troubleshooting for wired and wireless networks, VPN access, IP-related issues, and mapped drive access.

• Prepare, organize, and track equipment for deployment while helping maintain inventory accuracy and orderly IT workspace operations.

• Distinguish widespread service interruptions from isolated incidents and escalate more advanced issues to higher support tiers with complete documentation.

• Contribute to support documentation by updating knowledge resources and recording troubleshooting steps clearly for future reference.

Other duties as needed

Interviews are currently being conducted, for immediate consideration please apply


• High school diploma or equivalent required.

• At least 1 year of help desk or IT support experience preferred.

• Working knowledge of Windows operating systems, Microsoft 365, and Outlook in an end-user support setting.

• Familiarity with basic networking concepts, including Wi-Fi, VPN connectivity, and shared drive access.

• Experience with Active Directory account administration such as password changes and user maintenance.

• Ability to communicate technical information clearly and patiently to non-technical users.

• Strong attention to detail with consistent ticket documentation, follow-up, and adherence to IT security practices.

• Associate degree in Information Technology or certifications such as CompTIA A+ or Network+ preferred.


Background required prior to employment

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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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