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Remote Helpdesk Support Jobs in Albuquerque, NM (NOW HIRING)

ATA Services Inc

Remote Helpdesk Support

Albuquerque, NM · Remote

$21/hr

ATA Services, Inc. is currently seeking to hire Remote Helpdesk Support staff to work on a temporary assignment. This position is remote; however, the candidates MUST live in New Mexico. * Pay Rate ...

New

ATA Services Inc

Remote Helpdesk Support

Albuquerque, NM · Remote

$21/hr

ATA Services, Inc. is currently seeking to hire Remote Helpdesk Support staff to work on a temporary assignment. This position is remote; however, the candidates MUST live in New Mexico. * Pay Rate ...

New

REsimplifi, Inc.

Be Seen First

Customer Support Specialist

Albuquerque, NM · Remote

$50K - $70K/yr

Remote | Full-time | Phone-Based Customer Support Preferred hours: 10:00 a.m.-6:00 p.m. ET or 11:00 ... Move conversations to Zoom when screen sharing would help * Troubleshoot common browser, account ...

boomtime

Support Representative

Albuquerque, NM · On-site +1

$17.50 - $23.50/hr

Helping customers and teammates via tickets and real-time discussions using a variety of research ... Great remote working environment! * Opportunities for career growth & advancement * Comprehensive ...

boomtime

Support Representative

Albuquerque, NM · Remote

$17.50 - $23.50/hr

Helping customers and teammates via tickets and real-time discussions using a variety of research ... Great remote working environment! * Opportunities for career growth & advancement * Comprehensive ...

Bendixen Life Group

Remote Insurance Agent

Albuquerque, NM · On-site +1

$99K - $128K/yr

Whether you are already licensed or exploring a new career path, we provide the training, mentorship, tools, and support to help you succeed. This is a remote, commission-based opportunity with ...

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Remote Helpdesk Support information

See Albuquerque, NM salary details

$12

$22

$32

How much do remote helpdesk support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote helpdesk support in Albuquerque, NM is $22.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.14 per hour, depending on experience, location, and employer.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are the most commonly searched types of Helpdesk Support jobs in Albuquerque, NM?

The most popular types of Helpdesk Support jobs in Albuquerque, NM are:

What are popular job titles related to Remote Helpdesk Support jobs in Albuquerque, NM?

For Remote Helpdesk Support jobs in Albuquerque, NM, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk Support jobs in Albuquerque, NM look for?

The top searched job categories for Remote Helpdesk Support jobs in Albuquerque, NM are:

What cities near Albuquerque, NM are hiring for Remote Helpdesk Support jobs?

Cities near Albuquerque, NM with the most Remote Helpdesk Support job openings:

Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Albuquerque, NM as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $46,677 per year, or $22.4 per hour.

Remote Helpdesk Support

ATA Services Inc

Albuquerque, NM • Remote

$21/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

ATA Services, Inc. is currently seeking to hire Remote Helpdesk Support staff to work on a temporary assignment. This position is remote; however, the candidates MUST live in New Mexico.
  • Pay Rate: $21.00 per hour, with weekly pay.
  • Start Date: ASAP
  • End Date: June 30, 2026
  • Schedule: Monday – Friday; 8:00am – 5:00pm
  • Location: Remote position but the candidate MUST live in New Mexico

Introduction & Purpose

This Statement of Work (SOW) outlines the responsibilities, deliverables, and terms for a remote helpdesk resource to support the Professional Development Information System (PDIS). The resource will handle initial intake via email and manage all work through FreshService IT Service Management (ITSM).

Scope of Work

The helpdesk personnel will:

  • Respond to PDIS-related inquiries received via email.
  • Create and manage tickets in FreshService ITSM for all requests.
  • Provide Tier 1 support, including answering general questions, assisting with login issues, password resets, and navigation.
  • Escalate complex issues to Tier 2 or appropriate technical teams.
  • Maintain accurate documentation of all interactions and resolutions in FreshService.

Objectives

Ensure timely and accurate support for PDIS users, improve user satisfaction, and maintain compliance with organizational standards.

Roles & Responsibilities

  • Helpdesk Personnel: Provide Tier 1 support, manage tickets, escalate issues.
  • ECECD IT Team: Provide Tier 2 support and technical resolution.
  • Supervisor: Monitor performance and approve escalations.

Deliverables

  • Timely response to all incoming PDIS support emails.
  • Accurate ticket creation and updates in FreshService.
  • Weekly status report summarizing ticket volume, resolution times, and escalations.

Tools & Access

FreshService ITSM account, secure email access, PDIS knowledge base and documentation.

Compliance & Confidentiality

Adhere to ECECD data privacy and security policies. Maintain confidentiality of all user information.

Resource Qualifications

Experience in IT helpdesk support, familiarity with FreshService ITSM, strong communication and customer service skills, and ability to work remotely.

Reporting Requirements

Weekly reports to Deputy CIO or designated supervisor, including ticket metrics and performance summary.

ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.



Compensation details: 21 Hourly Wage


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