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Entry Level Help Desk Support Jobs in Albuquerque, NM

Robert Half

Help Desk Analyst

Albuquerque, NM · On-site

$19.75 - $27.25/hr

We are looking for a dependable Help Desk Analyst to support day-to-day technology needs for a retail environment in Albuquerque, New Mexico. This is a Long-term Contract position focused on ...

CDIT

IT Support Specialist 1S

Albuquerque, NM · On-site

$52 - $72/hr

Providegeneral help desk support; monitor internal and external help desk ticketingand closeout, maintain help desk log, oversee issuance of log on credentialsand SIPR tokens to users across all ...

New

DOWNS AT ALBUQUERQUE, INC.

IT Help Desk

Albuquerque, NM · On-site

The IT Help Desk role is to support the stable operation of the information technology systems of The Downs Racetrack and Casino. This includes all duties that are applicable to a Tier I support and ...

T2S Solutions

IT Support Specialist

Albuquerque, NM · On-site

Provide general help desk support to JNWC * Monitor internal and external help desk ticketing and closeout, maintain help desk log, oversee issuance of log on credentials and SIPR tokens to users ...

T2S Solutions

IT Support Specialist

Albuquerque, NM · On-site

Provide general help desk support to JNWC * Monitor internal and external help desk ticketing and closeout, maintain help desk log, oversee issuance of log on credentials and SIPR tokens to users ...

T2S Solutions

IT Support Specialist

Albuquerque, NM

Provide general help desk support to JNWC * Monitor internal and external help desk ticketing and closeout, maintain help desk log, oversee issuance of log on credentials and SIPR tokens to users ...

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Entry Level Help Desk Support information

See Albuquerque, NM salary details

$10

$20

$32

How much do entry level help desk support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level help desk support in Albuquerque, NM is $20.20, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $22.36 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Albuquerque, NM?

For Entry Level Help Desk Support jobs in Albuquerque, NM, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Albuquerque, NM look for?

The top searched job categories for Entry Level Help Desk Support jobs in Albuquerque, NM are:

What cities near Albuquerque, NM are hiring for Entry Level Help Desk Support jobs?

Cities near Albuquerque, NM with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Albuquerque, NM as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $42,026 per year, or $20.2 per hour.

Help Desk Tech

Galactic Network Integrators, INC

Kirtland Air Force Base, NM • On-site

$17.75 - $24/hr

Full-time

Re-posted 13 days ago

Job description

AFRL PRsISM – Help Desk Tech
JOB DESCRIPTION:
This Tier 1 service desk position is responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. Support provided is governed by Service Level Agreements in place with the customer. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting.
Experience/Skills
· Answer user calls to provide general user support related to their IT equipment or other needs.
· Creates, updates and closes out help desk tickets
· Works with other Tier 1 Support staff to ensure proper hand-off of tickets for prompt resolution
· Maintains required documentation of Tier 1 processes and SOPs
· Familiarity with Windows Operating system and Outlook email
· Familiarity with creating/updating Remedy tickets is preferred
Qualifications/Certifications:
Applicant must possess refined critical thinking skills, should be a self-starter, may direct the activities of other team members, diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable. Prior experience in a government consulting services environment is preferred.
Secret clearance is required. Minimum DoD 8570 IAT-II + CE certification required

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