ZipRecruiter

Log In

2

Entry Level Help Desk Support Jobs in Santa Fe, NM

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

Help Desk Technicians combine technical expertise with customer service skills to diagnose, troubleshoot, and resolve issues efficiently, supporting both employees and external clients. Key ...

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

Help Desk Technicians combine technical expertise with customer service skills to diagnose, troubleshoot, and resolve issues efficiently, supporting both employees and external clients. Key ...

Indotronix International Corporation

Helpdesk

Santa Fe, NM · On-site

$30 - $41/hr

Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software. * This position will be on-site in Santa Fe, NM and ...

ATA Services Inc

Remote Helpdesk Support

Santa Fe, NM · Remote

$21/hr

ATA Services, Inc. is currently seeking to hire Remote Helpdesk Support staff to work on a temporary assignment. This position is remote; however, the candidates MUST live in New Mexico. * Pay Rate ...

New

ATA Services Inc

Remote Helpdesk Support

Santa Fe, NM · On-site

$21/hr

ATA Services, Inc. is currently seeking to hire Remote Helpdesk Support staff to work on a temporary assignment. This position is remote; however, the candidates MUST live in New Mexico. * Pay Rate ...

New

ATA Services Inc

Remote Helpdesk Support

Santa Fe, NM · Remote

$21/hr

ATA Services, Inc. is currently seeking to hire Remote Helpdesk Support staff to work on a temporary assignment. This position is remote; however, the candidates MUST live in New Mexico. * Pay Rate ...

New

Apex Informatics

Desktop Support Technician

Santa Fe, NM · On-site

$30 - $35/hr

Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software. This position will be on-site in Santa Fe, NM and ...

U.S. Navy

IT Support Specialist

Santa Clara Pueblo, NM · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Agua Fria, NM · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Mora, NM · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Algodones, NM

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Glorieta, NM · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

La Villita, NM · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Pecos, NM · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

El Duende, NM · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Santa Cruz, NM · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

next page

Showing results 1-20

All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Santa Fe, NM

Entry Level Help Desk Support information

See Santa Fe, NM salary details

$10

$20

$32

How much do entry level help desk support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level help desk support in Santa Fe, NM is $20.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $22.64 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Santa Fe, NM?

For Entry Level Help Desk Support jobs in Santa Fe, NM, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Santa Fe, NM look for?

The top searched job categories for Entry Level Help Desk Support jobs in Santa Fe, NM are:

What cities near Santa Fe, NM are hiring for Entry Level Help Desk Support jobs?

Cities near Santa Fe, NM with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Santa Fe, NM as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $42,560 per year, or $20.5 per hour.

Help Desk Technician

ATA Services Inc

Santa Fe, NM • On-site

$26/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

ATA Services is currently seeking to hire a Help Desk Technician to work on a temporary assignment with the State of NM - Department of Information Technology. This position is NOT remote.

  • Rate: $26.00 per hour with weekly pay
  • Schedule: Monday – Friday; 8 A.M. – 5 P.M.
  • Start Date: ASAP
  • Location: IN-OFFICE - Santa Fe, NM

Position Summary

Help Desk roles, including Help Desk Technician and Help Desk Specialist, serve as the first point of contact for users experiencing technical problems. Help Desk Technicians combine technical expertise with customer service skills to diagnose, troubleshoot, and resolve issues efficiently, supporting both employees and external clients. 

Key Responsibilities

  • Respond to user inquiries via phone, email, or chat and provide timely technical support 
  • Diagnose and resolve hardware, software, and network issues, including application configurations and connectivity problems 
  • Run diagnostic programs, isolate problems, and implement solutions to restore functionality 
  • Document issues, resolutions, and procedures for future reference 
  • Assist with installation, configuration, and maintenance of computer systems and peripherals 
  • Provide guidance to users on software usage and best practices to enhance productivity 
  • Escalate complex issues to higher-level IT staff when necessary 

Required Skills and Qualifications

  • Technical skills: Knowledge of operating systems, Microsoft Office, antivirus software, networking, and common business applications 
  • Soft skills: Strong communication, problem-solving, and customer service abilities 
  • Certifications (optional but preferred): ITIL, HDI, MCP, MOUS, CE, CCNA, or other relevant IT certifications 
  • Experience: Prior help desk, technical support, or IT experience is advantageous

ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.