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Help Desk Assistant Jobs in Novi, MI (NOW HIRING)

Wade Trim

Service Desk Technician - #2997

Taylor, MI · Hybrid

$18.50 - $25/hr

Escalate complex issues to the appropriate IT teams and track resolution progress. * Assist with ... for staff to help shape the firm's future through strategic planning. Work/life balance is ...

Wade Trim

Service Desk Technician - #2997

Taylor, MI · Hybrid

$18.50 - $25/hr

Escalate complex issues to the appropriate IT teams and track resolution progress. * Assist with ... for staff to help shape the firm's future through strategic planning. Work/life balance is ...

Wade Trim

Service Desk Technician - #2997

Taylor, MI · On-site

$18.50 - $25/hr

Escalate complex issues to the appropriate IT teams and track resolution progress. * Assist with ... for staff to help shape the firm's future through strategic planning. Work/life balance is ...

Detroit IT

Service Desk Technician

Birmingham, MI · On-site

Participate in projects as necessary. * Assist project team in post-project tasks and clean-up ... Experience of at least 2 years in a service desk or help desk environment. * Good communication ...

Auxiom LLC

Service Desk Technician Level 2

Rochester, MI · On-site

$55K - $70K/yr

... skills. * Assist with project work as assigned, providing technical expertise and execution ... Minimum two years' experience on a service desk/help desk team with ticketing systems. * Strong ...

Auxiom

Service Desk Technician Level 2

Rochester, MI · On-site

$55K - $70K/yr

... skills. * Assist with project work as assigned, providing technical expertise and execution ... Minimum two years' experience on a service desk/help desk team with ticketing systems. * Strong ...

GDI Infotech

Level 2 Service Desk Support

Ann Arbor, MI · Remote

$60K - $65K/yr

Participate in onboarding/offboarding of client employees and device provisioning * Assist with implementations, upgrades, and infrastructure projects as needed * Provide excellent customer service ...

OHM Advisors

IT Service Desk Technician

Ann Arbor, MI · On-site

We create places for communities of people that help solve a problem and drive them forward ... They will also employ and manage additional systems to assist with the deployment of software and ...

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

We create places for communities of people that help solve a problem and drive them forward ... They will also employ and manage additional systems to assist with the deployment of software and ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Novi, MI

Help Desk Assistant information

See Novi, MI salary details

$9

$19

$31

How much do help desk assistant jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for help desk assistant in Novi, MI is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $21.63 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Novi, MI?

The most popular types of Help Desk jobs in Novi, MI are:

What cities near Novi, MI are hiring for Help Desk Assistant jobs?

Cities near Novi, MI with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Novi, MI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $40,676 per year, or $19.6 per hour.

Service Desk Technician - #2997

Wade Trim

Taylor, MI • Hybrid

$18.50 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Wade Trim rating

9.2

Company rating: 9.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

34th of 449 rated engineering

Job description

What We Offer:
 
Our excellent salary and benefits package includes medical, dental, vision, life insurance, short and long-term disability coverage, education reimbursement, 401(k), performance bonuses, and an employee stock program. Employee Resource Groups and Programs offered include the Young Professionals Group, Women at Wade Trim, The Inclusion Experience, Professional Development, Leadership Development, Rotation Program, Mentor Program, Sustainability Program, and Wellness Program.  
 
Position Description:
 
We are looking for a Service Desk Technician to join our IT Team to improve infrastructure in our Taylor office. A high school diploma or equivalent is required. The candidate must have at least five years of related support experience in a Microsoft Windows environment and familiarity with personal computer hardware and software configurations. Certification in A+ and/or MCP and experience in supporting civil engineering (AutoCAD, Civil3D, ProjectWise) is a plus. The candidate must also be self-motivated, work well with others, and have excellent writing, organizational, and communication skills. A flexible hybrid-remote work schedule is available after 30 days of employment. 
 
 
Typical Responsibilities include:
  • Provide first-level Service Desk support for hardware, software, and connectivity issues.
  • Diagnose, troubleshoot, and resolve end-user technical problems.
  • Install, configure, and maintain computers, peripherals, and software.
  • Support workstation deployments, refreshes, lease returns, and hardware upgrades.
  • Manage user accounts, passwords, and basic access requests.
  • Escalate complex issues to the appropriate IT teams and track resolution progress.
  • Assist with server, network, VPN, and wireless connectivity troubleshooting.
  • Provide on-site and remote support for employees across multiple locations.
  • Support CADD applications, plotting systems, and engineering software tools.
  • Maintain accurate ticket updates, work logs, and technical documentation.
  • Create clear knowledge base articles and user-focused support documentation.
  • Assist with IT projects, technology rollouts, and equipment installations.
  • Support conference room, audio/visual, and collaboration technologies.
  • Travel between Wade Trim offices to provide hands-on technical support.
  • Follow IT security standards and promote cybersecurity best practices.
  • Participate in technical training and professional development opportunities.
  • Maintain a safe, organized, and professional work environment.
Education:
  • A high school diploma or equivalent is required
Skills Required:
  • 5 years of related experience
  • Familiarity with personal computer hardware and software configurations
  • A+ and/or MCP certification is a plus
  • Attention to detail
  • Customer Service Focus
  • Documentation
  • Proper follow-up skills
  • Ownership of issues end to end
  • Quick Learner in an emver changing environment
  • Wish to grow within the IT realm
About Wade Trim:
 
Wade Trim is committed to maximizing the value of infrastructure investments. We've been solving complex engineering challenges for nearly a century. We customize our work approach to fit each project using a collaborative, friendly style to deliver solutions our clients can stand behind.
 
Our supportive culture recognizes and strives to fulfill collective client, company, and individual needs. Mentoring and building skills of Wade Trim staff is a priority. Frequent interaction among staff is encouraged, company leadership is easily accessible, and opportunities are provided for staff to help shape the firm's future through strategic planning. Work/life balance is supported through a flexible, hybrid work schedule that brings team members together in the office at least two days a week and connects them virtually when working from home.
 
To solve our clients' toughest challenges, we've devoted ourselves to delivering innovative solutions. Our Office of Applied Technology (OAT) is dedicated to seeking new technologies or ways to apply existing technologies to enhance value to our clients and positively impact communities. All staff are encouraged to share ideas and suggestions for innovative technologies or processes to adopt. This open-minded approach enables us to advance technology, foster innovation, and stay ahead of our clients' needs.
Wade Trim's success is shared by the employees that make it happen. Since our beginning, our firm has been 100% employee owned. This cultivates an ownership mindset that benefits our work approach, collaborative culture, and ability to deliver client solutions. We believe employee ownership drives the sustainability and growth of our firm and provides all our employees with opportunities for financial success.
 
If you are looking for a challenging and rewarding career in a friendly environment, please submit your resume by visiting the Careers section of our website at http://www.wadetrim.com/careers.
 
Wade Trim is an Affirmative Action/Equal Opportunity Employer.
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