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Help Desk Assistant Jobs in Edison, NJ (NOW HIRING)

RFA

Service Desk Engineer (Sun - Thur)

New York, NY

... * Assist with endpoint management, mobile device management (MDM), and device compliance ... Demonstrated hands-on technical experience through internships, help desk roles, school IT programs ...

RFA

Service Desk Engineer (Sun - Thur)

New York, NY · On-site

... * Assist with endpoint management, mobile device management (MDM), and device compliance ... Demonstrated hands-on technical experience through internships, help desk roles, school IT programs ...

ION Group

Trade Desk Analyst

Jersey City, NJ · On-site

$21.50 - $29.25/hr

DASH is currently looking for a Trade Desk Analyst to join our team. DASH is a fast-paced Financial ... Provide real-time technical support on a variety of software applications to assist client needs.

TEKsystems

Service Desk Analyst

Manhattan, NY

$29/hr

Familiarity with encryption and security tools and triaging within this environment. Assist ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

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Help Desk Assistant information

See Edison, NJ salary details

$10

$21

$34

How much do help desk assistant jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk assistant in Edison, NJ is $21.58, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $23.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Edison, NJ?

The most popular types of Help Desk jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Help Desk Assistant jobs?

Cities near Edison, NJ with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you

IT Help Desk Technician (Entry-Level)

Systimmune

Princeton, NJ • On-site

$45K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

SystImmune is a leading and well-funded clinical-stage biopharmaceutical company located in Redmond, WA and Princeton, NJ. It specializes in developing innovative cancer treatments using its established drug development platforms, focusing on bi-specific, multi-specific antibodies, and antibody-drug conjugates (ADCs). SystImmune has multiple assets in various stages of clinical trials for solid tumor and hematologic indications. Alongside ongoing clinical trials. SystImmune has a robust preclinical pipeline of potential cancer therapeutics in the discover and IND-enabling stages, representing cutting-edge biologics development. We offer an opportunity for you to learn and grow while making significant contributions to the company's success.


We are seeking a dedicated IT Help desk Technician to join our IT team. This is an entry-level role is ideal for individuals who are passionate about supporting scientific innovation through exceptional IT support. You will work closely with experienced IT engineers who maintain a seamless technological infrastructure while gaining valuable hands-on experience in advanced IT projects. 
 

This position requires full-time onsite work at our Princeton, NJ office.
 

Key Responsibilities: 

  • Serve as the first point of contact for employees experiencing technical issues, ensuring smooth daily operations across the organization.  

  • Troubleshoot basic hardware, software, and networking issues, including PCs, printers, mobile devices, and laboratory equipment.  

  • Provide IT support for remote employees, ensuring seamless technical operations across locations. 

  • Assist with system setups, configurations, and software installations. 

  • Configure and deploy workstations and lab equipment while adhering to security protocols.  

  • Work with IT/AV-related Software/Hardware 

  • Provision/decommission equipment and accounts when employees leave or join the company.  

  • Collaborate with senior IT engineers on infrastructure upgrades and server maintenance.  

  • Escalate issues to appropriate teams according to internal procedures and provide documentation of any actions taken. 

Required Skills & Qualifications:  

  • Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience) 

  • Experience with service/help desk systems  

  • Hands-on experience supporting modern operating systems (Windows, MacOS, Linux, iOS, and Android) 

  • Proficiency in Microsoft Office Suite, Microsoft Teams, Cisco WebEx, Zoom, and strong capability to learn new software and systems. 

  • Familiarity with concepts of virtualized environments, cloud computing, and various network technologies including DNS, DHCP, and IP addressing.  

  • Familiarity with Cisco managed switches/routers, Palo Alto Firewalls, and basic cabling 

  • Ability to handle multiple requests/projects simultaneously and prioritize. 

  • Ability to demonstrate clear & confident communication skills both written and verbal. 

  • Ability to deal with problems and technical issues in a friendly, calm, and reassuring manner. 

  • Strong organizational skills 

  • Ability to lift or move items weighing up to 25 pounds. 

  • Ability to handle multiple requests/projects simultaneously and prioritize. 


Compensation and Benefits:
The expected base salary range for this position is $45,000 - $70,000 annually. Actual compensation will be based on a variety of factors, including but not limited to a candidate’s level qualifications, experience, and skills.
While most offers typically fall within the low to mid-point of the range, we may extend an offer toward the higher end for exceptional candidates whose background and expertise exceeds the requirements of the role.
 
SystImmune is a leading and well-funded biotech company with a bright future. We offer an opportunity for you to learn and grow while making significant contributions to the company’s success. SystImmune offers a comprehensive benefits package including: 100% paid employee premiums for medical/dental/vision, also STD, LTD, a 401(k) plan with a 50% company match of up to 3% and a vesting schedule of only 5 years, 15 PTO days per year, sick leave, plus 11 paid holidays and MORE.
 
We offer an opportunity for you to learn and grow while making significant contributions to the company’s success.
 
SystImmune is an Equal Opportunity Employer. We welcome diverse talent and encourage all qualified applicants to apply.

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