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Help Desk Assistant Jobs in Edison, NJ (NOW HIRING)

YMCA

Help Desk Technician - On Site

Westfield, NJ · On-site

$25 - $30/hr

We are looking for a Help Desk Technician, who is responsible for supporting the IT Director in ... * Assist in administrating data/user/file maintenance, photo/document/file storage, user account ...

Kith

Help Desk Support Specialist

New York, NY · On-site

$65K - $70K/yr

The IT Help Desk Support Specialist to serve as the primary point of contact for technical support ... tools). * Assist with onboarding and offboarding of staff, including account provisioning ...

TileBar

IT Help Desk - Showrooms

New York, NY · On-site

$80K - $90K/yr

... ID). • Assist with device management and policy enforcement through Microsoft Intune or ... help desk or desktop support experience, with demonstrated Level 2 capability. • Strong ...

tilebar11

IT Help Desk - Showrooms

New York, NY

... ID). • Assist with device management and policy enforcement through Microsoft Intune or ... help desk or desktop support experience, with demonstrated Level 2 capability. • Strong ...

Soni Resources

IT Help Desk Support

New York, NY · On-site

$28 - $30/hr

... * Assist with Q&A sessions and incident coordination activities * Prepare and maintain ... Previous experience in an IT support, help desk, or technical support role preferred * Strong ...

BrainStation

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support ... Working within the operations team, your duties will require you to assist in maintaining team and ...

BrainStation

IT Help Desk Technician

New York, NY

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support ... Working within the operations team, your duties will require you to assist in maintaining team and ...

Konrad

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support ... Working within the operations team, your duties will require you to assist in maintaining team and ...

BrainStation

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support ... Working within the operations team, your duties will require you to assist in maintaining team and ...

Konrad

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support ... Working within the operations team, your duties will require you to assist in maintaining team and ...

Konrad

IT Help Desk Technician

New York, NY

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support ... Working within the operations team, your duties will require you to assist in maintaining team and ...

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Help Desk Assistant information

See Edison, NJ salary details

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How much do help desk assistant jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk assistant in Edison, NJ is $21.58, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $23.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Edison, NJ?

The most popular types of Help Desk jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Help Desk Assistant jobs?

Cities near Edison, NJ with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you

Help Desk Technician - On Site

YMCA

Westfield, NJ • On-site

$25 - $30/hr

Full-time

Posted 18 days ago

YMCA rating

6.1

Company rating: 6.1 out of 10

Based on 1,987 frontline employees who took The Breakroom Quiz

573rd of 772 rated non-profit organizations

Job description

Westfield Area YMCA seeks a Helpdesk Technician to play a vital role in keeping our organization connected, secure, and running smoothly.
Job Description
The Westfield Area YMCA is a nonprofit human service organization dedicated to developing the full potential of every individual and family in the communities it serves through programs that build healthy spirit, mind and body for all.
We are looking for a Help Desk Technician, who is responsible for supporting the IT Director in developing and maintaining the organization's support ticket system, assisting with projects, and providing personalized technical support for end users. This includes the support of maintenance of Microsoft 365 platform, including Sharepoint and CoPilot configuration, digital media distribution, managing and maintaining web infrastructure, ensuring PCI compliance, best practices and industry standards, and help desk management/support for staff. Grow knowledge base to provide technical and practical support to enterprise software, VOIP phone system, camera surveillance, and network infrastructure. Utilize strong verbal and written communication skills to provide assistance as a hub of IT resource information to staff, and volunteers. This is an in-person, on-site role.
Qualifications
  • Associate's degree in computer science or related field preferred or equivalent experience.
  • Minimum two years' experience supporting help desk ticketing systems, Microsoft software and Operating Systems, HTML/CSS, documentation techniques, social media platforms, and basic networking infrastructure.
  • Requires good problem-solving skills and the ability to communicate technical issues to non-technical individuals.
  • Must possess, maintain and renew ASHI Basic Life Support (BLS) for Healthcare Providers and Professional Rescuers, ASHI Basic First Aid, EPI and Asthma certifications, or equivalent or obtain within 90 days of hire and be able to perform procedures in accordance with required training.
  • Knowledge of and commitment to the mission of the YMCA and its capacity to build strong kids, families and communities. The ability to articulate and model YMCA's four core values of Caring, Honesty, Respect and Responsibilities are essential.
  • Must be able to lift at least 50 lbs. Regularly required to stand; walk; reach with hands or arms; meet strength and lifting requirements; climb or balance; stoop, kneel, crouch, or crawl; Frequently required to sit; use hands to manipulate, handle, or feel objects, tools, or controls; and speak clearly and hear. Occasionally required to ascend/descend a ladder. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

Essential Functions
  • Support the organization through the benefit of their expertise in computer help desk, ownership prioritization of tickets for staff support, problem troubleshooting, and reporting.
  • Support maintenance of Microsoft 365 platform, including Sharepoint and CoPilot configuration, user training and support, and system administration.
  • Assist in administrating data/user/file maintenance, photo/document/file storage, user account management, and other functions pertaining to web/media/device support.
  • Support a culture of competence by developing and providing training to improve the growth of staff proficiencies. Create and maintain functional and referential documentation for how-to guides, Standard Operating Policies and Procedures, and network/system documentation.
  • Project assistance; research, quotes, scope and timelines, installation, and ongoing support.
  • Maintain cybersecurity best practices in the administration of systems, devices and users. Raise awareness of digital vulnerabilities and exploitations through user testing and training.
  • Analyze problems and processes to identify solutions that support strategic plan goals.
  • Optimize and maintain lifecycle of assets; replacement planning and status tracking.
  • Work independently or with others as needed while maintaining communication throughout task or project duration through completion.
  • Provide technical and equipment support for onsite, remote, and virtual meetings.
  • Attend meetings, perform other related duties including working on ladders, and other tasks as deemed necessary by Supervisor as assigned/needed.
  • Availability for after-hours assistance, and flexibility as needed for planned projects or emergencies, remote or onsite as required.

Required Certifications
  • ASHI Basic Life Support (BLS) for Healthcare Providers and Professional Rescuers, ASHI Basic First Aid, EPI and Asthma certifications, or equivalent

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