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Help Desk Assistant Jobs in Dover, NH (NOW HIRING)

The Lovelace Institute for Spine and Sports Injuries, Incorporated

Be Seen First

Clinical Assistant / Front Desk - Seacoast Spine & Sports Injuries

Portsmouth, NH · On-site

$16 - $20/hr

We are currently looking for a clinical assistant/chiropractic assistant/patient care coordinator ... Create an excellent experience for patients through a professional, caring, friendly, and helpful ...

The Lovelace Institute for Spine and Sports Injuries, Incorporated

Be Seen First

Clinical Assistant / Front Desk - Seacoast Spine & Sports Injuries

Portsmouth, NH · On-site

$16 - $20/hr

We are currently looking for a clinical assistant/chiropractic assistant/patient care coordinator ... Create an excellent experience for patients through a professional, caring, friendly, and helpful ...

Blue Water Hospitality Group, LLC

Front Desk Agent

Lebanon, ME · On-site

$13.50 - $17.25/hr

These exceptional guest service providers assist guests through the reservation and check-in ... Support the concierge department by providing helpful guest relations, including directing guests ...

Planet Fitness

Front Desk Associate

Plaistow, NH · On-site

$14.50 - $18.75/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Planet Fitness

Front Desk Associate

Dover, NH · On-site

$14.25 - $18.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Planet Fitness

Front Desk Associate

Stratham, NH · On-site

$14.75 - $19/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Planet Fitness

Front Desk Associate

Dover, NH · On-site

$14.25 - $18.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Planet Fitness

Front Desk Associate

Dover, NH · On-site

$14.25 - $18.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Planet Fitness

Front Desk Associate

Dover, NH · On-site

$14.25 - $18.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Planet Fitness

Front Desk Associate

Rochester, NH · On-site

$13.75 - $17.75/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Planet Fitness

Front Desk Associate

Portsmouth, NH

$14.25 - $18.25/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Planet Fitness

Front Desk Associate

Stratham, NH · On-site

$14.75 - $19/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Planet Fitness

Front Desk Associate

Rochester, NH · On-site

$13.75 - $17.75/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Planet Fitness

Front Desk Associate

Raymond, NH · On-site

$14.75 - $19/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Planet Fitness

Front Desk Associate

Rochester, NH · On-site

$13.75 - $17.75/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Dover, NH

Help Desk Assistant information

See Dover, NH salary details

$10

$21

$33

How much do help desk assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for help desk assistant in Dover, NH is $21.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs
What cities near Dover, NH are hiring for Help Desk Assistant jobs? Cities near Dover, NH with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Dover, NH as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $44,272 per year, or $21.3 per hour.

Children's Room Circulation Desk Assistant, Part-Time

State of New Hampshire

Dover, NH • On-site

$18.86 - $27.23/hr

Other

Posted 10 days ago

State Of New Hampshire rating

8.2

Company rating: 8.2 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

4th of 50 rated states

Job description

The Dover Public Library is seeking a new team member! We are looking for someone who is reliable, personable, has excellent customer service skills, and enjoys books and reading. This person will be trained to work in both the Children's Room and in the Adult section of the library, so should feel comfortable helping people of all ages and backgrounds. Basic computer experience and helping patrons with printing is a plus. The hours for this position are in the Children's Room Mondays 5:00-8:30pm and every other Saturday, averaging 7.5 hours per week. Flexibility to fill in and cover other shifts for vacations or illness in both the Children's and Adult sections is necessary.
$18.86 to $27.23 per hour. 7.5 hours per week. Position is open until filled.
DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class):

  1. Check library materials in and out, and handles renewals and holds; re-shelves certain library materials such as new books, videos, and materials in special displays.
  2. Register new borrowers ages 5-12 and teachers with special borrowing privileges and gives them an introduction to the Children's Room and its policies, procedures and services.
  3. Explain library rules and procedures to children and adult patrons, especially those established policies and programming guidelines pertinent to the operation of the Children's Room.
  4. Answer questions provide advisory services, advanced online searching techniques and resources; answer directional questions and provide guidance in the organization and location of materials in the Children's Room.
  5. Assists patrons with technology and internet services; assist with social media and devices such as e-readers, tablets, and smart phones; schedules museum passes and the Internet workstation.
  6. Help maintain the attractive appearance of the room and is alert to possible threats to the safety and wellbeing of patrons, especially young children.
  7. Develop new ongoing programs such as book groups and STEM programs.
  8. Purchase new materials for the collection and remove outdated materials as assigned.
  9. Participate in outreach programs in local schools.
  10. Prepare bulletin boards displays and promotional materials including the use of social media; design and create posters, summer reading booklets, murals, paintings, etc.
  11. Prepare and perform story times and other ongoing programs.
  12. Assist in planning and execution of special programs for children; assist in preparation of reading lists and in checking of standard tools such as the Children's Catalog.
  13. Attend conferences and participate in professional development, webinars, and courses.
  14. Perform other duties as assigned.

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:
Demonstrated ability to read and write basic English. Working knowledge of English spelling and grammar. General knowledge of computer hardware and software and familiarity with online searching. Ability to understand and follow oral and written instructions, ability to follow through on assignments accurately. Considerable experience in public contact or public service work. Ability to maintain effective working relationships with colleagues, the general public, other City departments and personnel, and the ability to deal with service problems courteously and tactfully. Public Library experience helpful. Background in early childhood development or education. Good working knowledge of and interest in children's literature and authors. Familiarity with popular Internet sites structured for use by children. Artistic ability and creative crafts experience helpful. Experience with an automated circulation system and knowledge of Windows and MS Office desirable. Experience with social media platforms and devices such as e-readers, tablets, and smart phones.
EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS:
High school diploma required, as well as an avid interest in books, reading, and information technology. Previous library experience highly desirable. College degree preferred.

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