Health Wellness Operation Manager Jobs (NOW HIRING)

Lead With Purpose. Care With Compassion.

At Via Elegante, we believe exceptional senior living begins with exceptional care. We are seeking an experienced and compassionate Health & Wellness Director to provide clinical leadership and oversee the delivery of high-quality, resident-centered care within our community.

The Health & Wellness Director plays a critical leadership role in coordinating residents' comprehensive health needs, overseeing medication management and care services, developing individualized service plans, and partnering with residents, families, healthcare providers, and team members to promote safety, dignity, and quality of life.

This is an opportunity for a healthcare professional who is ready to combine clinical expertise with leadership, advocacy, and relationship-building.

The Opportunity

As Health & Wellness Director, you will provide hands-on leadership across the community's health and wellness operations. You will assess resident needs, coordinate care, support healthcare transitions, oversee medication processes, and ensure that care plans and documentation remain accurate and current.

You will also serve as a resource and mentor to the resident care team, helping staff deliver proactive, compassionate care while maintaining compliance with applicable assisted living regulations and company standards.

Key ResponsibilitiesResident Care & Clinical Oversight

• Oversee supervisory, personal, and directed care services.
• Assess residents' physical, functional, and psychosocial status and respond appropriately to changes in condition.
• Develop, implement, and regularly review individualized Resident Service Plans in collaboration with residents, families, healthcare providers, and the care team.
• Coordinate continuity of care with home health, hospice, and other outside agencies.
• Conduct preadmission screenings and support the resident admission process.
• Monitor residents receiving care in hospitals or skilled nursing facilities and help coordinate their return to the community.
• Lead resident care conferences and collaborate with providers, families, and staff to address care needs and concerns.
• Advocate for services and resources that support each resident's comprehensive health and wellness needs.

Medication Management

• Oversee medication ordering, receiving, administration, documentation, and follow-up.
• Review medical practitioner orders and ensure they are accurately implemented and documented.
• Coordinate medication changes, pharmacy communications, laboratory results, and provider orders.
• Conduct routine medication audits and participate in scheduled pharmacy audits.
• Ensure medications, medical equipment, and supplies are available and appropriately managed.

Team Leadership & Development

• Provide training and education to resident care staff.
• Assign caregiver responsibilities to support safe, proactive, high-quality resident care.
• Mentor employees through respectful communication, positive reinforcement, and constructive feedback.
• Review incident reports and documentation and provide follow-up education as appropriate.
• Promote a positive, professional, and collaborative workplace culture.

Quality, Compliance & Communication

• Participate in Quality Assurance and Improvement activities.
• Maintain accurate and current resident records and documentation.
• Communicate timely changes in resident condition and care with families, representatives, providers, and staff.
• Participate in safety committee meetings and community functions.
• Ensure compliance with federal, state, and local assisted living regulations as well as company policies and procedures.
• Maintain confidentiality of resident, family, and employee information.

Community Leadership & On-Call Support

• Respond professionally and promptly to resident, family, and employee concerns.
• Participate in shared Director on-call responsibilities.
• Address time-sensitive resident, family, staffing, and medication concerns during on-call periods.
• Support the community during emergency situations and other circumstances requiring continued operations.
• Contribute to a positive resident and family experience and support community occupancy and growth initiatives.

QualificationsRequired

• High school diploma or GED.
• Arizona Caregiver Certification or LPN license in good standing, or 4 years of related experience.
• Minimum of one year of experience in dementia care and medication administration.
• Current First Aid/CPR certification upon hire, maintained as required.
• Experience with Microsoft Windows, Microsoft Office, and internet-based applications.
• Valid driver's license and access to a private vehicle for business use.
• Current Arizona fingerprint clearance card for health care institutions, or application within the required timeframe.
• Arizona Memory Care Certificate (Or ability to obtain within 30 days of hire).
• Successful background screening appropriate for an assisted living environment.
• Ability to read, write, and speak English fluently.
• Strong written and verbal communication skills.
• Effective problem-solving, organization, time-management, and prioritization skills.

The position also requires the ability to work effectively under pressure, manage frequent interruptions, meet deadlines, and communicate professionally with residents, families, employees, healthcare providers, and community leadership.

What Makes a Successful Health & Wellness Director?

You are a clinical leader, advocate, mentor, and trusted partner. You understand that excellent senior living care is about more than completing tasks—it is about knowing each resident, recognizing changes in their needs, communicating effectively, and helping create an environment where residents feel safe, respected, and valued.

You bring:

• A resident-first mindset.
• Strong clinical judgment and attention to detail.
• Confidence communicating with families and healthcare professionals.
• The ability to lead and develop a care team.
• A calm, solutions-oriented approach to challenging situations.
• A commitment to dignity, confidentiality, safety, and resident rights.
• Professionalism, compassion, and integrity.

Why This Role Matters

The Health & Wellness Director has a direct impact on the daily experience and quality of life of our residents. From coordinating care and medications to supporting families and developing our care team, this position connects the many pieces of resident wellness into one coordinated approach.

If you are looking for a leadership opportunity where your clinical expertise, compassion, and ability to build meaningful relationships can make a difference every day, we invite you to join Via Elegante.

Apply Today

Ready to make a difference?

Submit your application for the Health & Wellness Director position and take the next step in your career with Via Elegante.