Health Wellness Operation Manager Jobs (NOW HIRING)

We are searching for the best talent forProductManager, Health&Wellness & Benefits,locatedinNew Brunswick, NJ or Tampa, FL.

HR Digital enables Johnson & Johnson'speoplestrategy through product-led innovation, intelligent automation, and scalable digital capabilities that strengthen enterprise agility and employee experience.

As the pace of workforce and business change accelerates, the ability to deliver intuitive, data-informed, and globally consistent employee experiences is a strategic differentiator. HR Digital advances this shift by evolving HR from a traditional service model to a product-centric, insight-driven operating model that delivers measurable business value, operational efficiency, and resilience at scale.

Within this context, the Health & Wellness & Benefits portfolio focuses on the digital products, workflows, and experiences that enable employees to access, understand, and manage their health, wellness, and benefits offerings across North America. The portfoliois responsible foradvancing intuitive, compliant, and user-centered capabilities that improve enrollment, navigation, decision support, issue resolution, and overall employee confidence in critical benefits experiences, while connecting a complex ecosystem of internal platforms and external vendor solutions.

Purpose: TheProductManager, Health & Wellness & Benefitssupports the development and execution of product strategy for the Health & Wellness & Benefits domain, translating enterprise priorities into practical employee, manager, and HR outcomes. This roleis responsible formanaging roadmap execution and value delivery across assigned capabilities, with a focus on experience, adoption, compliance, efficiency, and operational performance.

Operating within the HR Digital product model,thisrole partners across Benefits, Total Rewards, HR COEs, Global Services, Contact Center, Digital, Data, Engineering, Delivery teams, and external vendors to drive end-to-end product outcomes across health, wellness, and benefits journeys. The role serves as a product manager for assigned domain capabilities, with accountability for backlog health, execution quality, adoption, operational readiness, and the effective integration of a multi-vendor benefits ecosystem across North America.

Major Duties & Responsibilities

Strategic Product Ownership (45%)

• Support development and execution of the product roadmap for Health & Wellness & Benefits, aligned to enterprise HR vision and portfolio priorities.

• Translate business needs, policy requirements, regulatory considerations, user insights, and vendor ecosystem dependencies into cohesive product requirements and end-to-end digital experiences across benefits enrollment, health and wellness navigation, decision support, and service workflows.

• Define andmonitoroutcome-based success metrics related to experience, enrollment completion, navigation success, efficiency, data quality, adoption, service performance, and integration reliability.

• Manage assigned capabilities across the product lifecycle,identifyingopportunities to simplify, automate, scale, retire, or better connect capabilities across the vendor ecosystem.

• Contribute to business case development, value hypotheses, andbenefitsrealization for domain-level initiatives.

Delivery & Cross-Functional Leadership (35%)

• Lead cross-functional work across Product Delivery, Experience Design, Data, Engineering, Benefits Operations, Global Services, Contact Center, HR Operations, and external vendors to deliver domain outcomes.

• Own backlog prioritization, dependency management, delivery sequencing, and coordination of upstream and downstream vendor integrations for assigned capabilities.

• Partner with HR COEs, Total Rewards, Global Services, process owners, and vendors to balance regional requirements, compliance needs, ecosystem dependencies, and seamless user experience.

• Identifyrisks, dependencies, anddeliverytradeoffs, including vendor-related constraints and handoffs, escalating asappropriate tothe Senior Manager or Product Line Leader.

• Ensure high-quality execution, testing readiness, change readiness, and operational readiness of delivered capabilities and integrations.

Continuous Improvement & Enablement (20%)

• Represent the voice of employees, managers, HR partners, and service teams through discovery and feedback loops.

• Drive continuous improvement through user insights, service performance trends, and operational learning.

• Support product adoption and enablement by helping stakeholders understand new capabilities, changes, and expected outcomes across health, wellness, and benefits experiences.

• Contribute to product standards, patterns, and ways of working across HR Digital.

Qualifications

Required Qualifications

• A minimum of aBachelor'sdegree isrequired.

• A minimum of 5-7 years of experience in product management, HR technology, digital product delivery, or related roles isrequired.

• A minimum of 3 years of HR or HR-adjacent experience isrequired.

• Experience managing product delivery for domain capabilities, with accountability for measurable business, operational, and experience outcomes.

• Strong understanding of HR operating models, health and welfare benefits processes, employee service delivery, digital platform ecosystems, and vendor-integrated solution landscapes.

• Demonstrated ability to lead cross-functional teams in complex, matrixedenvironmentsand influence across organizational boundaries.

• Proficiencyin modern product management and agile delivery practices, including backlog management, prioritization, and iterative value delivery.

• Ability to translate complex process and technology concepts into clear product direction, decisions, and execution priorities.

Preferred Qualifications

• Hands-on experience with Workday, benefits administration platforms, employee service platforms, case management, workflow, vendor integrations, and broader HR digital ecosystems is preferred.

• Experience in applying automation, analytics, or AI to health, wellness, benefits administration, employee service delivery, or related HR workflows is preferred.

Leadership Behaviors

• Enterprise-minded: Prioritizes enterprise outcomes over local optimization.

• Outcome-obsessed: Measures success through impact and experience.

• Strategic simplifier: Reduces complexity and friction.

• Inclusive collaborator: Elevates diverse perspectives and shared ownership.

Key Working Relationships

Internal:HR Digital, Benefits, Total Rewards, HR COEs, Global Services, Contact Center, HR Operations, IT

External:Benefits vendors, wellness vendors, navigation providers, technology partners, and peer networks

Supervisory Responsibilities

Direct Reports:n/a

Indirect Reports:As applicable

Decision-Making Authority

• Owns domain-level backlog prioritization anddeliverysequencing.

• Makes product recommendationsimpactingassigned health, wellness, and benefits capabilities and priorities within the portfolio.

• Escalates cross-domain tradeoffs and investment decisions to the Product Line Leader.

Other

This positionis located inNew Brunswick, NJ or Tampa, FL, isfull-time and may require up to 10% travel, both domestic and international.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.