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Health Services Representative information

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$29.5K

$48.3K

$78.5K

How much do health services representative jobs pay per year?

As of Sep 13, 2026, the average yearly pay for health services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is a health services representative?

Health Services Representatives are professionals who act as a liaison between patients, healthcare providers, and insurance companies. They help patients understand their healthcare benefits, process insurance claims, and resolve billing or coverage issues. Additionally, they may assist with scheduling appointments, explaining medical procedures, and ensuring that patients receive the information and support they need throughout their care. These representatives play a key role in improving patient satisfaction and streamlining communication within healthcare organizations.

What are the key skills and qualifications needed to thrive as a health services representative, and why are they important?

To thrive as a Health Services Representative, you need strong knowledge of healthcare policies, insurance procedures, and patient advocacy, often supported by a degree in health administration or a related field. Familiarity with electronic health records (EHR) systems, insurance billing software, and customer relationship management (CRM) tools is commonly required. Outstanding interpersonal skills, problem-solving abilities, and attention to detail help you effectively communicate with patients and navigate complex administrative tasks. These competencies ensure accurate information processing, positive patient experiences, and smooth coordination within healthcare environments.

What are some common challenges health services representatives face when assisting patients, and how can these be managed effectively?

Health Services Representatives often encounter challenges such as managing high call volumes, handling sensitive patient information, and navigating complex insurance processes. Effective communication, strong organizational skills, and a good understanding of healthcare regulations are essential to overcome these challenges. Many organizations provide training and ongoing support to help representatives stay up-to-date and manage stressful situations, ensuring both patient satisfaction and compliance with industry standards.

What is the difference between Health Services Representative vs Medical Office Assistant?

AspectHealth Services RepresentativeMedical Office Assistant
CredentialsHigh school diploma; certification optionalHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, insurance companiesDoctor's offices, clinics, outpatient facilities
Primary ResponsibilitiesPatient communication, insurance billing, schedulingAdministrative tasks, patient check-in, record management
Industry UsageCommon in healthcare customer service and insuranceCommon in outpatient and private practice settings

While both roles involve administrative and patient interaction tasks, the Health Services Representative primarily focuses on patient communication and insurance processes, often working in larger healthcare organizations. The Medical Office Assistant handles more direct administrative support within medical offices, including patient check-in and record management. Understanding these differences helps in choosing the right career path or job search focus.

What cities are hiring for Health Services Representative jobs?

Cities with the most Health Services Representative job openings:

What states have the most Health Services Representative jobs?

States with the most job openings for Health Services Representative jobs include:

What are popular job titles related to Health Services Representative jobs?

For Health Services Representative jobs, the most frequently searched job titles are:

Health Services Representative jobs near you
Infographic showing various Health Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.

Patient Services Representative

Cathlamet, WA • On-site

Cowlitz Family Health Center
Health Care and Social Assistance • 51 - 200 employees
Learn more about Cowlitz Family Health Centerexternal

$19.83 - $21.36/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Patient Services Representative

Are you a friendly face with a passion for helping others? Cowlitz Family Health Center is a Federally Qualified Health Center looking for a Patient Services Representative to be the welcoming face of our team! In this vital role, you'll be the first point of contact for patients, ensuring they feel valued and cared for from the moment they walk in. If you're ready to make a positive impact in a fast-paced environment while supporting our mission to provide exceptional healthcare, we want to hear from you!

The Patient Services Representative plays a pivotal role in delivering exceptional customer service to patients, both in person and via telephone. This role encompasses a wide range of tasks, including appointment scheduling, patient check-ins, payment handling, data collection, verifying patient eligibility for insurance and healthcare programs, guiding patients and visitors, and carrying out administrative duties.

Central to the Patient Services Representative's role is the establishment of professional and respectful relationships with patients, contributing to their holistic health improvement and enhanced quality of life. The PSR's work environment is fast-paced, requiring a friendly demeanor, a strong dedication to service, adept decision-making abilities, and the capacity to maintain composure in high-pressure situations.

Wage Range: $19.83 - $21.36

Schedule: Tuesday - Friday, 8:00 am - 7:00 pm

FTE: 1.0

This position is represented by a collective bargaining agreement.

Benefits:

We offer competitive wages and benefits including:

  • Comprehensive Medical, Dental and Vision Plans – 100% of the premiums paid for employee
  • Vacation: 160 hours per year to start, accrued bi-weekly
  • Sick Leave
  • 9 Paid Holidays + 1 floating holiday
  • 403b Retirement Plan - With Employer Match
  • Flexible Spending Accounts
  • Life Insurance- $50,000 employer paid
  • Long Term Disability and AD&D employer paid
  • Employee Assistance Plans
  • Tuition Reimbursement
  • Student Loan Repayment Assistance.

Cowlitz Family Health Center provides a wide range of services to all individuals, regardless of background or socio-economic status, including medical, dental, family planning, substance abuse treatment, and behavioral health services. We believe every person has value, is worthy of respect, and deserves quality care regardless of their financial situation. Cowlitz Family Health Center is growing and evolving. We are looking for people who share our vision, want to use their skills to provide exceptional customer service to our patients, and can adapt as we continue to make positive changes.

Cowlitz Family Health Center is a drug-free workplace and performs drug testing consistent with federal guidelines in the Drug-Free Workplace Act of 1988. All candidates who receive a written offer of employment will be required to undergo testing for commonly abused controlled substances

Required Education and Desired Experience and Skills:

  • High school or GED
  • 1-3 years of customer service, administrative support and/or office experience, preferably in a health care setting
  • Computer skills, experience with MS Office Suite preferred, EPIC EMR a plus
  • Excellent customer service skills
  • Strong communication and organizational skills
  • Ability to work with a low-income, diverse population dealing with behavioral and physical health issues.

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