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Health Services Representative Jobs (NOW HIRING)

HEALTH SERVICES REPRESENTATIVE

Fort Pierce, FL · On-site

$15.25 - $18.25/hr

Health Services Representative - 64057641 The Linkage to Care Coordinator (LTC)/Disease Intervention Specialist (DIS) representative is a regional position within the Area 15 and is responsible for ...

Patient Services Representative

Carrboro, NC · On-site

$16.43 - $19.05/hr

About Piedmont Health Services Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and ... Patient Services Representative (Medical & Dental) Department: Case Management Reports to: Center ...

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Health Services Representative information

See salary details

$29.5K

$48.3K

$78.5K

How much do health services representative jobs pay per year?

As of Sep 11, 2026, the average yearly pay for health services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is a health services representative?

Health Services Representatives are professionals who act as a liaison between patients, healthcare providers, and insurance companies. They help patients understand their healthcare benefits, process insurance claims, and resolve billing or coverage issues. Additionally, they may assist with scheduling appointments, explaining medical procedures, and ensuring that patients receive the information and support they need throughout their care. These representatives play a key role in improving patient satisfaction and streamlining communication within healthcare organizations.

What are the key skills and qualifications needed to thrive as a health services representative, and why are they important?

To thrive as a Health Services Representative, you need strong knowledge of healthcare policies, insurance procedures, and patient advocacy, often supported by a degree in health administration or a related field. Familiarity with electronic health records (EHR) systems, insurance billing software, and customer relationship management (CRM) tools is commonly required. Outstanding interpersonal skills, problem-solving abilities, and attention to detail help you effectively communicate with patients and navigate complex administrative tasks. These competencies ensure accurate information processing, positive patient experiences, and smooth coordination within healthcare environments.

What are some common challenges health services representatives face when assisting patients, and how can these be managed effectively?

Health Services Representatives often encounter challenges such as managing high call volumes, handling sensitive patient information, and navigating complex insurance processes. Effective communication, strong organizational skills, and a good understanding of healthcare regulations are essential to overcome these challenges. Many organizations provide training and ongoing support to help representatives stay up-to-date and manage stressful situations, ensuring both patient satisfaction and compliance with industry standards.

What is the difference between Health Services Representative vs Medical Office Assistant?

AspectHealth Services RepresentativeMedical Office Assistant
CredentialsHigh school diploma; certification optionalHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, insurance companiesDoctor's offices, clinics, outpatient facilities
Primary ResponsibilitiesPatient communication, insurance billing, schedulingAdministrative tasks, patient check-in, record management
Industry UsageCommon in healthcare customer service and insuranceCommon in outpatient and private practice settings

While both roles involve administrative and patient interaction tasks, the Health Services Representative primarily focuses on patient communication and insurance processes, often working in larger healthcare organizations. The Medical Office Assistant handles more direct administrative support within medical offices, including patient check-in and record management. Understanding these differences helps in choosing the right career path or job search focus.

What cities are hiring for Health Services Representative jobs?

Cities with the most Health Services Representative job openings:

What states have the most Health Services Representative jobs?

States with the most job openings for Health Services Representative jobs include:

What are popular job titles related to Health Services Representative jobs?

For Health Services Representative jobs, the most frequently searched job titles are:

Infographic showing various Health Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.

HEALTH SERVICES REPRESENTATIVE

Saint Petersburg, FL • On-site

$39K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago


Job description

Health Services Representative - 64029132

The State Personnel System is an E-Verify employer. Working Title: Health Services Representative - 64029132 Pay Plan: Career Service Position Number: 64029132 Salary: $39,999.96 Annually Posting Closing Date: 08/31/2026 Total Compensation Estimator Tool

Your Specific Responsibilities:

  • Working under the direct supervision of a Health Service Supervisor, the incumbent in this position serves in a developmental capacity, providing direct disease and public health awareness intervention activities to CHD STD Prevention and Control Programs including but not limited to Partner Counseling Referral Services (PCRS), epidemiological case analysis and investigations, notification, counseling and referral services of individuals exposed to or at-risk of infection from syphilis, chlamydia, gonorrhea, hepatitis and other bacterial, viral or biological agents.
  • Provides partner services in accordance with current STD Program Policy to a wide variety of individuals infected with or at risk of a sexually transmitted infection, including hepatitis, HIV/AIDS or other bacterial, biological and/or viral agents to elicit partner and suspect information. Utilizes information for epidemiological analysis to identify the source and spread.
  • Conducts field investigations in accordance with current STD Program Policy to locate and provide follow up to individuals infected with syphilis, HIV/AIDS, chlamydia, gonorrhea and/or to refer individuals infected with or suspected to be at-risk of infection for counseling, medical evaluation and treatment.
  • Performs case management activities, including work prioritization and records documentation, clustering, HIV pre and post-test counseling, visual case analysis, STARS data entry and/or other related activities.
  • Communicates with public and private clinics, clinicians, hospitals, laboratories, and other health care providers to obtain demographic, medical, or other specific client information and to arrange medical evaluations and treatments for a client.
  • Performs specific outreach and backup to other members of the Division of Disease Control and Health Protection as assigned to an operations level. This may include but is not limited to: Pinellas County Jail, case investigation and specimen pickup, Direct Observed Therapy (DOT) or Video Direct Observed Therapy (VDOT), immunization clinics, preparedness functions, disease investigations, and traveler monitoring.
  • Participates in clinical, community or impromptu screening activities by performing venipuncture techniques to identify STI, Hepatitis, HIV/AIDS, or other bacterial, biological, or viral agents. These activities will occur before, during or after normal working hours and/or on weekends or holidays.
  • Completes required records and reports including case management forms, laboratory request forms, travel reimbursement forms, HMC/CIS, etc. in accordance with current CHD and STD Program Policy and/or procedure.
  • Ensure required training are completed as outlined in training plan, including HIV/AIDS 501 and Introduction to Passport/ DISTA training.
  • Perform other related duties as assigned.

Required Knowledge, Skills, and Abilities:

  • Knowledge of the principles of epidemiology and surveillance.
  • Knowledge of state statutes and laws regarding disease reporting.
  • Ability to complete venipuncture in the clinic or field setting.
  • Ability to perform basic computer operations.
  • Knowledge of computer software applications
  • Effective written and verbal English communication skills.
  • Effective Interpersonal skills.
  • Ability to operate a motor vehicle and maintain reliable personal motorized transportation, i.e., automobile or similar vehicle, to perform field activities and to transport patients when necessary.

Qualifications:

  • Minimum: Valid FL driver's license or the ability to obtain one within 30 days of employment
  • Preferred: Associate's degree One Year of STARS 2.0 experience One year of phlebotomy experience One year of experience working with STD/STI programs One year of case management or counseling experience

Where You Will Work: Department of Health in Pinellas County St. Petersburg Center location: 205 Dr. Martin Luther King Jr St N, St. Petersburg, FL 33701

The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click www.myfrs.com ); Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here.