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How much do health service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for health service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a health service representative?

Health Service Representatives (HSRs) are professionals who act as a liaison between patients and healthcare providers. They help patients navigate the healthcare system by answering questions, providing information about services, scheduling appointments, and assisting with insurance and billing inquiries. HSRs ensure that patients have a positive experience by addressing their concerns and facilitating communication between patients, families, and medical staff. Their role is essential in supporting both administrative processes and patient satisfaction within healthcare facilities.

How does a health service representative typically collaborate with other healthcare professionals during a patient's care journey?

Health Service Representatives play a key role in coordinating communication between patients, medical staff, and administrative teams. They frequently work alongside nurses, physicians, and insurance coordinators to schedule appointments, clarify patient information, and resolve billing or insurance queries. Effective collaboration ensures that the patient's care experience is seamless and that all necessary information is accurately relayed among team members, minimizing delays or misunderstandings. This teamwork-oriented environment also allows Health Service Representatives to develop strong professional relationships and gain diverse insights into healthcare operations.

What are the key skills and qualifications needed to thrive as a health service representative, and why are they important?

To thrive as a Health Service Representative, you need strong customer service skills, knowledge of healthcare processes, and typically a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHRs), and insurance verification systems is important. Excellent communication, problem-solving, and organizational abilities are standout soft skills for this role. These competencies ensure efficient patient interactions, accurate information processing, and high-quality service in healthcare environments.

What is the difference between Health Service Representative vs Medical Secretary?

AspectHealth Service RepresentativeMedical Secretary
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma; certification or medical secretary training preferred
Work EnvironmentHospitals, clinics, insurance companiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient scheduling, insurance verification, data entryScheduling appointments, managing correspondence, medical record management

Both roles involve administrative tasks in healthcare settings, but Health Service Representatives focus more on patient interactions and insurance processes, while Medical Secretaries handle administrative support and documentation. Understanding these differences helps job seekers identify the best fit for their skills and career goals.

What cities are hiring for Health Service Representative jobs?

Cities with the most Health Service Representative job openings:

What are popular job titles related to Health Service Representative jobs?

For Health Service Representative jobs, the most frequently searched job titles are:

Health Service Representative jobs near you

Part Time Temp Customer Service Representative

Columbus, OH • On-site

Automated Health Systems, Inc.
IT Services • 501 - 1,000 employees
Learn more about Automated Health Systems, Inc.external

$15.50 - $21/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Automated Health Systems rating

6.0

Company rating: 6.0 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

Job description

Automated Health Systems has Customer Service Representative positions available in Pittsburgh, PA. These positions are Remote.
Responsibilities:
  • Assisting individuals with information and support regarding benefits.
  • Providing accurate and consistent information.
  • Providing quality customer service and support.

Benefits:
  • Health/Dental/Vision/401(k)/Paid Time Off
  • Employee Wellness Program
  • Comprehensive and ongoing training
  • Strong company culture with career growth opportunities

Qualifications:
  • Minimum 2 years' experience in a call center environment required.
  • Experience in health/human services and knowledge of Medicaid preferred.
  • Strong PC proficiency required.
  • High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field.
  • Bilingual skills a plus.

AHS is an Equal Opportunity Employer.
Please visit our website for more information: www.automated-health.com
"The Enlightened Choice in Health Service Management"

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