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How much do health service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for health service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a health service representative?

Health Service Representatives (HSRs) are professionals who act as a liaison between patients and healthcare providers. They help patients navigate the healthcare system by answering questions, providing information about services, scheduling appointments, and assisting with insurance and billing inquiries. HSRs ensure that patients have a positive experience by addressing their concerns and facilitating communication between patients, families, and medical staff. Their role is essential in supporting both administrative processes and patient satisfaction within healthcare facilities.

How does a health service representative typically collaborate with other healthcare professionals during a patient's care journey?

Health Service Representatives play a key role in coordinating communication between patients, medical staff, and administrative teams. They frequently work alongside nurses, physicians, and insurance coordinators to schedule appointments, clarify patient information, and resolve billing or insurance queries. Effective collaboration ensures that the patient's care experience is seamless and that all necessary information is accurately relayed among team members, minimizing delays or misunderstandings. This teamwork-oriented environment also allows Health Service Representatives to develop strong professional relationships and gain diverse insights into healthcare operations.

What are the key skills and qualifications needed to thrive as a health service representative, and why are they important?

To thrive as a Health Service Representative, you need strong customer service skills, knowledge of healthcare processes, and typically a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHRs), and insurance verification systems is important. Excellent communication, problem-solving, and organizational abilities are standout soft skills for this role. These competencies ensure efficient patient interactions, accurate information processing, and high-quality service in healthcare environments.

What is the difference between Health Service Representative vs Medical Secretary?

AspectHealth Service RepresentativeMedical Secretary
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma; certification or medical secretary training preferred
Work EnvironmentHospitals, clinics, insurance companiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient scheduling, insurance verification, data entryScheduling appointments, managing correspondence, medical record management

Both roles involve administrative tasks in healthcare settings, but Health Service Representatives focus more on patient interactions and insurance processes, while Medical Secretaries handle administrative support and documentation. Understanding these differences helps job seekers identify the best fit for their skills and career goals.

What cities are hiring for Health Service Representative jobs?

Cities with the most Health Service Representative job openings:

What are popular job titles related to Health Service Representative jobs?

For Health Service Representative jobs, the most frequently searched job titles are:

Health Service Representative jobs near you

Patient Service Representative/ Customer Service Representative

Bremerton, WA • On-site

Culminate Care
See more jobs at Culminate Careexternal

$17.25 - $23.25/hr

Full-time

Re-posted 24 days ago

Job description

Company Description

About Us

- Culminate Care provides public health service programs and a comprehensive focus on ensuring accountable care. Our innovative solutions are designed for a sustainable integrative healthcare delivery system. Partnering with communities and municipalities to strengthen public health services with easy access points to keep our communities and families safe and healthy.

Your safety is our priority. Our working environments comply with current CDC recommendations. Culminate Care provides personal protective equipment (PPE), including breathable medical coveralls, face shields, N95 masks, and gloves. You will never touch anyone coming for a test but you may be interacting with them. As a company that contribute to ending the COVID-19 pandemic, we have a responsibility to ensure the safety of our staff and communities. We require that all employees and third-party contractors show proof of vaccination against COVID-19 within one weeks of their start date.

Job Description

We are looking for multiple dynamic and team-player individuals to be client facing in order to help run our COVID-19 Testing site in Costa Mesa, California.

Primary Function

- The primary function of the Client Service Representative is to assist client and medical staff during the testing process at our drive-through, pop-up or mobile sites. CSR is tasked to greet, check in, and provide testing kits to patients. CSR must uphold the company culture in serving the community by making our patients feel welcomed.

Job Responsibilities

- Greeting, checking in, and registering people

- Assigning and handing out test kits

- Answering patient questions

- Managing patient queue at the drive-through, pop-up or mobile sites

- Performing administrative and clerical duties; if requested by Management

- Organizing medical supplies and handing out to medical staff

- Maintains cleanliness of tent area in all areas and capacities

Qualifications

Skills and Qualifications

- Excellent verbal communication skills

- Have prior customer service experience. Having an assertive and customer friendly style of communication

- Reliable transportation

- Technical friendly and able to use the computer/tablet and barcode scanners

- Excellent time management skills and ability to multi-task and prioritize work

- Organized, high energy and well-coordinated

- A super hardcore work ethic, talent for building things, common sense & trustworthiness are required, the rest we can train.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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