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Health Plan Implementation Specialist Jobs (NOW HIRING)

PEARLY

Implementation Specialist

Atlanta, GA · On-site

Role Summary The Implementation Specialist owns the post-contract onboarding lifecycle for every ... Track onboarding milestones and early account-health signals in Pylon, escalating risk early. Cross ...

Hendall Inc

Implementation Specialist

Rockville, MD · Remote

$70K - $95K/yr

Implementation Specialists are assigned by region, with one position supporting each U ... S. Department of Health and Human Services (HHS) Region. Positions will be filled in Boston, MA;

Priority Dispatch Corp.

Benefits Implementation Specialist# Benefits Implementation SpecialistDecision HR - St Petersburg ... Coordination and completion of implementation plan updates from functional leads; meeting notes ...

Priority Dispatch Corp.

Benefits Implementation Specialist# Benefits Implementation SpecialistDecision HR - St Petersburg ... Coordination and completion of implementation plan updates from functional leads; meeting notes ...

Ooma

Implementation Specialist

FSA Healthcare & Dependent Care * Commuter Benefits * Voluntary Accident, Critical Illness ... Employee Stock Purchase Plan (ESPP) * Paid Time off, Sick Time, as well as corporate holidays ...

Future Energy Group

Founded in 2011, we serve automotive dealerships, destination hospitality, and healthcare ... Position Summary The Implementation Specialist is responsible for the end-to-end execution of ...

BRMS

IMPLEMENTATION SPECIALIST I

Folsom, CA

$28.85 - $34.62/hr

Description Summary: The Implementation Specialist I position is directly responsible for ... benefit plan information and claims history to implement self-funded health plans and work with ...

InsCipher

Implementation Specialist

$85K/yr

The Implementation Specialist serves as a product subject matter expert for both partners and ... Health, dental, and vision plans * Amazing work-life balance with 4 weeks of Paid Time Off * 10 ...

Gaggle

Implementation Specialist

... and coordinate a plan to get their implementation back on track. Skills and Qualifications ... PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for ...

Softwriters

Implementation Specialist

Pittsburgh, PA · On-site

Implementation Specialist - SoftWriters More than a technology company. Empower LTC Pharmacies ... Build the Future of Healthcare Technology. About SoftWriters SoftWriters develops innovative ...

FactSet

Lead Implementation Specialist

New York, NY · On-site

Lead Implementation Specialists should collaborate with and mentor junior members of the ... This includes health, life, and disability insurance, as well as retirement savings plans and a ...

Factset

Lead Implementation Specialist

Norwalk, CT

Lead Implementation Specialists should collaborate with and mentor junior members of the ... This includes health, life, and disability insurance, as well as retirement savings plans and a ...

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Health Plan Implementation Specialist information

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How much do health plan implementation specialist jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for health plan implementation specialist in the United States is $34.09, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $34.86 per hour, depending on experience, location, and employer.

What are popular job titles related to Health Plan Implementation Specialist jobs?

For Health Plan Implementation Specialist jobs, the most frequently searched job titles are:

Infographic showing various Health Plan Implementation Specialist job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $70,903 per year, or $34.1 per hour.

Implementation Specialist

Atlanta, GA • On-site

PEARLY
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PTO

This job post has expired today. Applications are no longer accepted.

Job description

Role Summary

The Implementation Specialist owns the post-contract onboarding lifecycle for every new Pearly account, regardless of segment — from Committed through Go-Live. This role is responsible for getting new practices fully configured, trained, and confident in the platform, then handing off a well-documented, “Adopted” account to the Account Management CSM for ongoing relationship management, retention, and expansion. Where the Account Management CSM owns the long‑term customer relationship, the Implementation Specialist owns the critical first stretch: turning a signed contract into a live, functioning customer.

This is a full life‑cycle implementation role covering the entire book — SMB through Enterprise — rather than a single segment, and is a core seat in Pearly's CS model alongside the Account Management CSM.

Time Allocation

Implementation & onboarding delivery ~75%

  • Kickoff through go-live, all segments

Cross-functional coordination ~15%

  • Sales handoff, Product/Eng escalations, CSM handoff

Support queue coverage ~10%

  • Support queue overflow + PTO backfill

Key ResponsibilitiesOnboarding Delivery

  • Own onboarding for all newly signed accounts across every segment, managing pacing and prioritization across a mixed caseload.

  • Lead structured kickoff calls that define scope, timeline, stakeholders, and success criteria with each practice.

  • Configure the Pearly platform — PMS integration, payment setup, user permissions, and workflows — to match each practice's specific needs.

  • Run live training sessions for practice staff and providers, ensuring functional competency before go‑live.

  • Track onboarding milestones and early account-health signals in Pylon, escalating risk early.

Cross-Functional Coordination

  • Validate the automated HubSpot > Pylon handoff at Committed, confirming segment and account data are accurate before kickoff.

  • Partner with the CSM on a documented go-live handoff once an account reaches “Closed Won” status.

  • Surface technical or product gaps discovered during implementation to cross-functional stakeholders, with clear reproduction detail and proposed solutions (where applicable).

  • Provide light Support queue coverage for overflow and PTO backfill, consistent with the team's shared coverage model.

Process & Documentation

  • Help build and maintain onboarding playbooks, templates, and segment-specific workflows as the customer base grows.

  • Identify recurring onboarding friction points and propose process or tooling improvements.

Success Metrics

  • Time-to-go-live from Committed to Closed Won status

  • Onboarding CSAT / NPS

  • % of accounts reaching “Adopted” status within target window

  • Handoff quality, based on CSM feedback on handoff completeness

  • Data hygiene at close (segment field populated and accurate on HubSpot deals)

Ideal Candidate Profile

  • 2–4 years in SaaS implementation, onboarding, or technical customer success

  • Strong project management skills with the ability to run multiple concurrent onboardings

  • Outcome/ROI oriented

  • Comfortable leading live software configuration and training sessions with non-technical end users

  • Detail-oriented and process-driven, with experience building or improving onboarding playbooks

  • Familiarity with tools like HubSpot and a support/CS platform (e.g., Pylon, Zendesk, Intercom)

  • Technical background is a plus — comfort with integrations, APIs, or PMS/software configuration helps with platform setup and troubleshooting during onboarding

  • Dental or healthcare software experience is a plus, but not required

  • Payment Services background a plus

  • Comfortable with startup ambiguity and evolving process

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