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Health Insurance Representative Jobs in California

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Health Insurance Representative information

See California salary details

$25.2K

$64.8K

$82.4K

How much do health insurance representative jobs pay per year?

As of Aug 8, 2026, the average yearly pay for health insurance representative in California is $64,792.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $76,000.00 per year, depending on experience, location, and employer.

What is the difference between Health Insurance Representative vs Insurance Agent?

AspectHealth Insurance RepresentativeInsurance Agent
CredentialsMay require state licensing, health insurance certificationsRequires state licensing, general insurance certifications
Work EnvironmentInsurance companies, customer service centersIndependent or agency offices, client meetings
Employer & IndustryHealth insurance providers, healthcare industryInsurance agencies, multiple insurance sectors
Search & Comparison IntentFocus on health insurance products, coverage optionsBroader insurance products, policies across sectors

Health Insurance Representatives primarily focus on health insurance policies, working within insurance companies or healthcare providers. Insurance Agents often handle a variety of insurance types, including health, auto, and home, working independently or for agencies. While both roles require licensing and customer service skills, Health Insurance Representatives specialize in health coverage, making them more suitable for those interested specifically in health insurance careers.

What does a health insurance representative do?

A Health Insurance Representative assists clients in understanding, selecting, and managing health insurance policies. They provide information on coverage options, help customers file claims, and resolve issues related to benefits or billing. Representatives may also process applications, explain policy details, and ensure that clients receive the appropriate coverage for their needs. Their role is vital in helping individuals and businesses navigate the complexities of health insurance.

What are some common challenges health insurance representatives face when assisting clients, and how can they effectively address them?

Health Insurance Representatives often encounter challenges such as explaining complex policy details, resolving billing issues, and handling sensitive customer concerns. To effectively address these, it's important to have strong communication skills and patience, as well as a thorough understanding of the company's products and procedures. Representatives typically work closely with both clients and internal teams, such as claims processors and underwriters, to resolve issues efficiently. Staying current on industry regulations and maintaining empathy during client interactions are also key to building trust and ensuring customer satisfaction.

How to get a job as a health insurance representative?

To become a health insurance representative, candidates typically need a high school diploma or equivalent, and some roles may require a license or certification such as the Health Insurance License. Relevant skills include customer service, communication, and knowledge of insurance policies, often gained through on-the-job training or courses. Applying through insurance companies, broker agencies, or staffing agencies and demonstrating strong interpersonal skills are key steps in securing a position.

What are the key skills and qualifications needed to thrive as a health insurance representative?

To thrive as a Health Insurance Representative, you need a solid understanding of health insurance policies, claims processing, and customer service, often supported by a high school diploma or relevant associate degree. Familiarity with claims management software, CRM systems, and regulatory guidelines like HIPAA is typically required. Excellent communication, problem-solving, and organizational skills help you address client concerns and navigate complex situations. These capabilities are crucial for ensuring client satisfaction, regulatory compliance, and efficient claims resolution.
What are popular job titles related to Health Insurance Representative jobs in California? For Health Insurance Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Health Insurance Representative jobs in California look for? The top searched job categories for Health Insurance Representative jobs in California are:
Health Insurance Representative jobs near you
Infographic showing various Health Insurance Representative job openings in California as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $64,792 per year, or $31.1 per hour.

Remote Inbound Insurance Representatives

VOLT

Sacramento, CA • On-site, Remote

$17/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Job description

Apply for tomorrow's opportunity today, with Volt.
Volt is hiring Remote Inbound Insurance Representatives to support customers in a fast-paced, high-volume contact center environment. This is a 100% work-from-home position supporting customers during Pacific Time Zone business hours.
If you have experience handling high-volume inbound calls in a remote, call center, or medical insurance environment, we'd love to hear from you!
As an Inbound Insurance Representative, you will:
  • Handle a high volume of inbound customer calls, emails, and chat inquiries
  • Provide information regarding:
    • Health insurance plans and benefits
    • Prescription coverage and eligibility
    • Products, services, and company procedures
    • Online ordering and e-commerce support
    • Payment processing and collections
    • Order status, shipping updates, and inventory availability
  • Research and resolve customer concerns and escalations
  • Accurately document customer interactions and complete required forms and correspondence
  • Educate customers on available products, services, and program benefits
  • Process claims and related transactions as needed
  • Support Sales Representatives with customer requests and order inquiries
  • Participate in system testing and quality assurance activities
  • Monitor customer trends and provide feedback to internal teams
  • Maintain compliance with company policies, procedures, and service standards
  • Attend occasional client events, benefit fairs, or open enrollment meetings as required

This is a full-time opportunity.
Schedule:
  • Work schedule may include Monday through Sunday, based on business needs.
  • Employees scheduled to work on Saturday and/or Sunday will receive alternate days off during the week.

Typical Shift Hours:
  • 6:55 AM - 3:25 PM PT (9:55 AM - 6:25 PM ET)
  • 8:30 AM - 5:00 PM PT (11:30 AM - 8:00 PM ET)

Shift assignment and schedule are determined based on business needs and may vary.
Qualifications and Requirements:
  • Position requires home internet access:
    • Internet Connection: Wired connection to router/modem (cable provided; router/modem not provided)
    • Download Speed: Minimum 50 Mbps
    • Upload Speed: Minimum 10 Mbps
    • Latency: Less than 150 m
  • 1-2 years of customer service experience in industries such as call centers, insurance, retail, software, telecommunications, or eyewear.
  • Flexible availability, including weekends, holidays, and overnight shifts.
  • Strong internet and browser knowledge.
  • Ability to work with multiple software programs at once.
  • Proficiency in Microsoft Office.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and problem-solving abilities.
  • Good judgment and discretion in handling customer interactions.
  • Ability to multitask in a fast-paced environment.

Pay Rate: $17.00 per hour to start.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email or call (866) -898-0005. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Volt Workforce Solutions logo

About Volt Workforce Solutions

Sourced by ZipRecruiter

Volt Workforce Solutions is a recognized leader in the staffing industry, proudly serving the United States and headquartered in Parsippany, NJ. Starting with its humble beginnings in the late 1950s as a publishing company, Volt has grown exponentially to provide quality staffing solutions within a plethora of industries like Technology, Engineering, Accounting, Administrative, Call Centre, and much more. This evolution is concrete proof of the company's dedication to adapt and thrive, embodying its core values of Integrity, Respect, Excellence, Innovation, and Success. Volt’s mission is to make businesses successful by providing what they need most – talented people.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Parsippany, NJ, US

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