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Health Insurance Customer Service Jobs (NOW HIRING)

Entrata

Insurance Customer Service Representative

Lehi, UT · On-site +1

$37K - $51K/yr

Previous customer service experience in the insurance sector * Intermediate knowledge of insurance ... health resources, wellness challenges, and employee assistance programs. Entrata Cares programs ...

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Farrmers Insurance

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Insurance Customer Service Representative (CSR)

El Cajon, CA · On-site

$41K - $57K/yr

Customer Service Representative - Insurance (Licensed) Location: San Diego, CA (In-Office) Pay: Competitive Hourly + Bonus Opportunities (Based on Experience) Overview: We are a busy, well ...

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Health Insurance Customer Service information

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$26K

$48.4K

$73K

How much do health insurance customer service jobs pay per year?

As of Jul 7, 2026, the average yearly pay for health insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is the difference between Health Insurance Customer Service vs Health Insurance Claims Specialist?

AspectHealth Insurance Customer ServiceHealth Insurance Claims Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; knowledge of claims processing
Work EnvironmentCall centers, office settingsClaims departments, office settings
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, healthcare organizations
Common Search & Comparison IntentCustomer support, policy inquiriesClaims processing, reimbursement issues

Health Insurance Customer Service representatives primarily handle policy inquiries and customer support, while Health Insurance Claims Specialists focus on processing claims and reimbursement. Both roles require knowledge of insurance policies and excellent communication skills, but they differ in daily tasks and focus areas within the insurance industry.

What are the key skills and qualifications needed to thrive as a Health Insurance Customer Service Representative, and why are they important?

To thrive as a Health Insurance Customer Service Representative, you need a solid understanding of health insurance products, claims processing, and policy guidelines, often supported by a high school diploma or equivalent and relevant on-the-job training. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes HIPAA certification is typically required. Strong communication, patience, and problem-solving skills help you effectively address customer concerns and navigate complex situations. These skills and qualifications are crucial for delivering accurate information, resolving issues efficiently, and maintaining customer satisfaction in a highly regulated industry.

What are some common challenges faced by health insurance customer service representatives, and how are they typically addressed?

Health insurance customer service representatives often encounter challenges such as navigating complex policy details, managing high call volumes, and assisting customers who may be stressed or frustrated about their coverage. To address these, representatives are usually provided with thorough training on insurance products and effective communication strategies. Teams are also supported by knowledge bases and escalation procedures to ensure accurate information is given and customer concerns are resolved efficiently. Collaboration with claims specialists and supervisors is common to resolve more complex issues and ensure a positive customer experience.

What does a Health Insurance Customer Service representative do?

A Health Insurance Customer Service representative assists policyholders with questions about their health insurance plans, including coverage details, claims processing, billing inquiries, and policy changes. They help customers understand their benefits, resolve issues, and guide them through processes such as filing a claim or updating personal information. Representatives may also provide information about plan options and help customers select the best coverage for their needs. Their goal is to ensure a positive experience and clear communication between the insurance provider and the customer.
More about Health Insurance Customer Service jobs
What cities are hiring for Health Insurance Customer Service jobs? Cities with the most Health Insurance Customer Service job openings:
What are the most commonly searched types of Health Insurance Customer Service jobs? The most popular types of Health Insurance Customer Service jobs are:
What states have the most Health Insurance Customer Service jobs? States with the most job openings for Health Insurance Customer Service jobs include:
Health Insurance Customer Service jobs near you
Licensed Insurance Customer Service Representative

Licensed Insurance Customer Service Representative

StaffMyAgency LLC

Newnan, GA • On-site

$38K - $40K/yr

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Licensed Insurance Customer Service Representative - Allstate Agency
John Thompson - Allstate Agency located in Newman, GA is hiring a licensed Property & Casualty Insurance Customer Service Representative who knows how to sell - not just take orders. This is an in-office position designed for a self-motivated closer who values real conversations, builds rapport quickly, and confidently overcomes objections to close business.
Prior Allstate experience, sales team leader and/or sales trainer experience is strongly preferred. Only candidates who meet the following criteria will be considered for this role:
  1. Must have an active Georgia Property & Casualty license.
  2. Must be able to commute to our agency office located at 37 Calumet Pkwy, Ste F103, Newnan, GA 30263.

Responsibilities
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Work with the agent to establish and meet marketing goals.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic with a commitment to succeed every day.
Requirements
  • Interest in marketing products and services based on customer needs
  • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • Ability to multi-task
  • Ability to effectively present our products to potential clients
  • Allstate experience (required)
  • Active Property & Casualty insurance license (required)
Benefits
  • 32 hours PTO after 90 days
  • Year 1: 1 week paid vacation + 32 hours PTO (9 days total)
  • Year 2: 2 weeks paid vacation + 32 hours PTO (14 days total)
  • Flexible schedule

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