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Health Insurance Customer Service Jobs (NOW HIRING)

Dacotah Bank

Insurance Customer Service Agent

Lemmon, SD · On-site

$15.75 - $21/hr

Provide prompt and courteous customer service * Assist customers with policy changes * Identify ... Health Insurance- Dacotah Bank pays 100% of the premium, individual and family coverage * Dental ...

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Health Insurance Customer Service information

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$26K

$48.4K

$73K

How much do health insurance customer service jobs pay per year?

As of Sep 6, 2026, the average yearly pay for health insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does a health insurance customer service representative do?

A Health Insurance Customer Service representative assists policyholders with questions about their health insurance plans, including coverage details, claims processing, billing inquiries, and policy changes. They help customers understand their benefits, resolve issues, and guide them through processes such as filing a claim or updating personal information. Representatives may also provide information about plan options and help customers select the best coverage for their needs. Their goal is to ensure a positive experience and clear communication between the insurance provider and the customer.

What are some common challenges faced by health insurance customer service representatives, and how are they typically addressed?

Health insurance customer service representatives often encounter challenges such as navigating complex policy details, managing high call volumes, and assisting customers who may be stressed or frustrated about their coverage. To address these, representatives are usually provided with thorough training on insurance products and effective communication strategies. Teams are also supported by knowledge bases and escalation procedures to ensure accurate information is given and customer concerns are resolved efficiently. Collaboration with claims specialists and supervisors is common to resolve more complex issues and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive as a health insurance customer service representative, and why are they important?

To thrive as a Health Insurance Customer Service Representative, you need a solid understanding of health insurance products, claims processing, and policy guidelines, often supported by a high school diploma or equivalent and relevant on-the-job training. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes HIPAA certification is typically required. Strong communication, patience, and problem-solving skills help you effectively address customer concerns and navigate complex situations. These skills and qualifications are crucial for delivering accurate information, resolving issues efficiently, and maintaining customer satisfaction in a highly regulated industry.

What is the difference between Health Insurance Customer Service vs Health Insurance Claims Specialist?

AspectHealth Insurance Customer ServiceHealth Insurance Claims Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; knowledge of claims processing
Work EnvironmentCall centers, office settingsClaims departments, office settings
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, healthcare organizations
Common Search & Comparison IntentCustomer support, policy inquiriesClaims processing, reimbursement issues

Health Insurance Customer Service representatives primarily handle policy inquiries and customer support, while Health Insurance Claims Specialists focus on processing claims and reimbursement. Both roles require knowledge of insurance policies and excellent communication skills, but they differ in daily tasks and focus areas within the insurance industry.

More about Health Insurance Customer Service jobs

What cities are hiring for Health Insurance Customer Service jobs?

Cities with the most Health Insurance Customer Service job openings:

What are the most commonly searched types of Health Insurance Customer Service jobs?

The most popular types of Health Insurance Customer Service jobs are:

What states have the most Health Insurance Customer Service jobs?

States with the most job openings for Health Insurance Customer Service jobs include:

Health Insurance Customer Service jobs near you

Insurance Customer Service Representative

Bill Weychert Agency

Conshohocken, PA • On-site

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

The Bill Weychert State Farm Agency is seeking a full-time, in-office Customer Service Representative to join our team at 2078 Butler Pike in Conshohocken, PA.

This role is ideal for someone who enjoys helping customers, building long-term relationships, and identifying opportunities to provide additional protection. You will serve as a primary point of contact for existing customers by answering policy questions, processing account updates, assisting with billing and claims-related needs, and conducting proactive policy reviews.


In addition to delivering exceptional service, you will be responsible for identifying coverage gaps and recommending appropriate products through needs-based conversations. The ideal candidate can balance service responsibilities with established monthly in-book sales and retention goals.


We offer a competitive base salary, commission and performance incentives, licensing guidance, ongoing training, professional development, and opportunities for long-term career growth within a supportive agency environment.


This is a full-time, in-office position located at:


Bill Weychert State Farm Agency

2078 Butler Pike

Conshohocken, PA 19428


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Retirement Plan

Career Growth Opportunities

Life Insurance

Hands on Training

Mon-Fri Schedule

Dental Insurance

Vision Insurance

Disability Insurance


Responsibilities

Respond to customer questions and provide clear, accurate policy and coverage information

Assist customers with policy changes, renewals, endorsements, billing questions, and account updates


Support customers throughout the claims process and provide follow-up as needed


Conduct proactive account reviews to ensure customers policies remain current and effective


Identify coverage gaps and additional opportunities within the agencys existing book of business


Recommend appropriate insurance products using a needs-based, customer-first approach


Transition service conversations into meaningful in-book sales opportunities


Meet established monthly sales and retention goals while maintaining service excellence


Follow up consistently regarding outstanding service needs and coverage recommendations


Maintain accurate and detailed documentation of customer interactions


Collaborate with agency team members to provide a seamless customer experience


Requirements

Strong customer service and relationship-building skills

Excellent verbal and written communication skills


Ability to listen carefully, explain coverage clearly, and guide customers confidently


Comfortable recommending products, asking for the business, and being accountable for monthly goals


Strong organization, attention to detail, and follow-through


Ability to multitask and manage competing priorities in a fast-paced office environment


Dependable, professional, and team-oriented


Previous customer service, account management, sales, or insurance experience preferred


Property & Casualty and Life & Health insurance licenses are preferred


Candidates who are not fully licensed must obtain their Property & Casualty license before their first day of employment


Willingness to obtain all additional required insurance licenses


Ability to work full-time and in-office at the Conshohocken location