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Health Insurance Customer Service Jobs in New York

Jacquelyn Jacobson State Farm Insurance Agency

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Insurance Sales Representative

Commack, NY · On-site

$58K - $105K/yr (+ commission)

Previous experience in insurance, customer service, or other related fields * Ability to build ... NY Life, Accident and Health Insurance license (must be able to obtain). Company Description Our ...

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All JobsHealth Insurance Customer Service JobsHealth Insurance Customer Service Jobs in New York

Health Insurance Customer Service information

See New York salary details

$28.4K

$53K

$79.9K

How much do health insurance customer service jobs pay per year?

As of Sep 6, 2026, the average yearly pay for health insurance customer service in New York is $52,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $60,200.00 per year, depending on experience, location, and employer.

What does a health insurance customer service representative do?

A Health Insurance Customer Service representative assists policyholders with questions about their health insurance plans, including coverage details, claims processing, billing inquiries, and policy changes. They help customers understand their benefits, resolve issues, and guide them through processes such as filing a claim or updating personal information. Representatives may also provide information about plan options and help customers select the best coverage for their needs. Their goal is to ensure a positive experience and clear communication between the insurance provider and the customer.

What are some common challenges faced by health insurance customer service representatives, and how are they typically addressed?

Health insurance customer service representatives often encounter challenges such as navigating complex policy details, managing high call volumes, and assisting customers who may be stressed or frustrated about their coverage. To address these, representatives are usually provided with thorough training on insurance products and effective communication strategies. Teams are also supported by knowledge bases and escalation procedures to ensure accurate information is given and customer concerns are resolved efficiently. Collaboration with claims specialists and supervisors is common to resolve more complex issues and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive as a health insurance customer service representative, and why are they important?

To thrive as a Health Insurance Customer Service Representative, you need a solid understanding of health insurance products, claims processing, and policy guidelines, often supported by a high school diploma or equivalent and relevant on-the-job training. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes HIPAA certification is typically required. Strong communication, patience, and problem-solving skills help you effectively address customer concerns and navigate complex situations. These skills and qualifications are crucial for delivering accurate information, resolving issues efficiently, and maintaining customer satisfaction in a highly regulated industry.

What is the difference between Health Insurance Customer Service vs Health Insurance Claims Specialist?

AspectHealth Insurance Customer ServiceHealth Insurance Claims Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; knowledge of claims processing
Work EnvironmentCall centers, office settingsClaims departments, office settings
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, healthcare organizations
Common Search & Comparison IntentCustomer support, policy inquiriesClaims processing, reimbursement issues

Health Insurance Customer Service representatives primarily handle policy inquiries and customer support, while Health Insurance Claims Specialists focus on processing claims and reimbursement. Both roles require knowledge of insurance policies and excellent communication skills, but they differ in daily tasks and focus areas within the insurance industry.

What are the most commonly searched types of Health Insurance Customer Service jobs in New York?

The most popular types of Health Insurance Customer Service jobs in New York are:

What cities in New York are hiring for Health Insurance Customer Service jobs?

Cities in New York with the most Health Insurance Customer Service job openings:

Health Insurance Customer Service jobs near you
Infographic showing various Health Insurance Customer Service job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,961 per year, or $25.5 per hour.

Insurance Customer Service Representative

Schizzano Insurance Agency Inc

Hicksville, NY • On-site

$25 - $30/hr

Full-time

Re-posted yesterday

Job description

Pleasant Insurance Agency, located in Hicksville, NY, is seeking a Commercial Lines Insurance Customer Service Representative to join a small team. This role focuses on handling a variety of commercial insurance types including General Liability, Property Insurance, and Workers' Compensation. The position offers competitive pay, bonus opportunities, 401k, paid holidays, and a 30-hour work week.

Responsibilities

  • Manage insurance policy renewals efficiently
  • Handle cancellations with attention to detail
  • Provide responsive customer support
  • Maintain accurate documentation of policies and communications

Preferred Qualifications

  • 3+ years of experience in insurance customer service
  • High school diploma or equivalent