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Health Insurance Customer Service Jobs in Illinois

R.M.A. Agency

Insurance Customer Service Rep

Chicago, IL · On-site

$35K - $52K/yr

We're looking for an Insurance Customer Service Representative who wants to be more than a voice on ... Benefits Annual Base Salary + Commission + Bonus Opportunities Health Insurance Paid Time Off (PTO ...

Dukes Insurance Agency

Insurance CSR

Chicago Ridge, IL · On-site

$18 - $24/hr

Previous experience working as a customer service representative, preferred. * Willingness to learn knowledge of insurance products and policy schedules & forms. * Friendly and professional demeanor.

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All JobsHealth Insurance Customer Service JobsHealth Insurance Customer Service Jobs in Illinois

Health Insurance Customer Service information

See Illinois salary details

$25.2K

$46.9K

$70.7K

How much do health insurance customer service jobs pay per year?

As of Sep 6, 2026, the average yearly pay for health insurance customer service in Illinois is $46,910.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $53,300.00 per year, depending on experience, location, and employer.

What does a health insurance customer service representative do?

A Health Insurance Customer Service representative assists policyholders with questions about their health insurance plans, including coverage details, claims processing, billing inquiries, and policy changes. They help customers understand their benefits, resolve issues, and guide them through processes such as filing a claim or updating personal information. Representatives may also provide information about plan options and help customers select the best coverage for their needs. Their goal is to ensure a positive experience and clear communication between the insurance provider and the customer.

What are some common challenges faced by health insurance customer service representatives, and how are they typically addressed?

Health insurance customer service representatives often encounter challenges such as navigating complex policy details, managing high call volumes, and assisting customers who may be stressed or frustrated about their coverage. To address these, representatives are usually provided with thorough training on insurance products and effective communication strategies. Teams are also supported by knowledge bases and escalation procedures to ensure accurate information is given and customer concerns are resolved efficiently. Collaboration with claims specialists and supervisors is common to resolve more complex issues and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive as a health insurance customer service representative, and why are they important?

To thrive as a Health Insurance Customer Service Representative, you need a solid understanding of health insurance products, claims processing, and policy guidelines, often supported by a high school diploma or equivalent and relevant on-the-job training. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes HIPAA certification is typically required. Strong communication, patience, and problem-solving skills help you effectively address customer concerns and navigate complex situations. These skills and qualifications are crucial for delivering accurate information, resolving issues efficiently, and maintaining customer satisfaction in a highly regulated industry.

What is the difference between Health Insurance Customer Service vs Health Insurance Claims Specialist?

AspectHealth Insurance Customer ServiceHealth Insurance Claims Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; knowledge of claims processing
Work EnvironmentCall centers, office settingsClaims departments, office settings
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, healthcare organizations
Common Search & Comparison IntentCustomer support, policy inquiriesClaims processing, reimbursement issues

Health Insurance Customer Service representatives primarily handle policy inquiries and customer support, while Health Insurance Claims Specialists focus on processing claims and reimbursement. Both roles require knowledge of insurance policies and excellent communication skills, but they differ in daily tasks and focus areas within the insurance industry.

What cities in Illinois are hiring for Health Insurance Customer Service jobs?

Cities in Illinois with the most Health Insurance Customer Service job openings:

Health Insurance Customer Service jobs near you
Infographic showing various Health Insurance Customer Service job openings in Illinois as of June 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $46,910 per year, or $22.6 per hour.

Insurance Customer Service Representative

Jonathan Meeks Agency

Lemont, IL • On-site

$42K - $50K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 22 days ago

Job description

At Jonathan Meeks Agency, we are committed to ensuring our clients receive the highest level of service and care. Situated in the picturesque town of Lemont, Illinois, our agency prides itself on a local touch with a global reach. As an Insurance Customer Service Representative, you will be at the heart of our operations, serving as a reliable point of contact for our valued policyholders. Your role will involve assisting clients with inquiries, guiding them through policy details, and ensuring their satisfaction with our services. We foster a positive and inviting environment where your personal growth and professional development are highly valued. If you are passionate about making a meaningful impact in the world of customer service and thrive in a supportive team setting, Jonathan Meeks Agency is the place for you.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Team Lunches

Weekly Production Contests

Yearly Bonus


Responsibilities

Policyholder Assistance: Respond to inquiries from policyholders, ensuring their insurance questions are answered promptly and accurately.

Claims Support: Provide guidance and support in navigating the claims process, ensuring a smooth and efficient experience.

Information Management: Keep thorough records of all interactions with clients, ensuring data is accurate and up-to-date.

Problem Resolution: Address and resolve any client issues or concerns proactively, ensuring client satisfaction.

Continuous Product Knowledge: Stay informed of new insurance products and services to provide up-to-date information to clients.

Feedback Collection: Gather and relay client feedback to the team to improve customer service practices.


Requirements

Education: High school diploma or equivalent required; bachelor's degree preferred.

Experience: Prior customer service experience, especially in insurance, is advantageous.

Licensing: Must be willing to obtain an appropriate insurance license within a specified time frame.

Communication: Exceptional verbal and written communication skills are essential.

Problem-solving: Ability to troubleshoot and resolve client inquiries efficiently.

Tech-savvy: Proficient in using customer service software and related technologies.

Interpersonal Skills: Strong capacity to empathize and build rapport with clients.

Availability: Willingness to work flexible hours, including evenings and weekends if necessary.