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Insurance Agency

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Licensed Insurance Customer Service Representative

Corona, CA · On-site

$23 - $26/hr

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You'll be the first point of contact dealing with our ...

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Health Insurance Customer Service information

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$26K

$48.4K

$73K

How much do health insurance customer service jobs pay per year?

As of Sep 6, 2026, the average yearly pay for health insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does a health insurance customer service representative do?

A Health Insurance Customer Service representative assists policyholders with questions about their health insurance plans, including coverage details, claims processing, billing inquiries, and policy changes. They help customers understand their benefits, resolve issues, and guide them through processes such as filing a claim or updating personal information. Representatives may also provide information about plan options and help customers select the best coverage for their needs. Their goal is to ensure a positive experience and clear communication between the insurance provider and the customer.

What are some common challenges faced by health insurance customer service representatives, and how are they typically addressed?

Health insurance customer service representatives often encounter challenges such as navigating complex policy details, managing high call volumes, and assisting customers who may be stressed or frustrated about their coverage. To address these, representatives are usually provided with thorough training on insurance products and effective communication strategies. Teams are also supported by knowledge bases and escalation procedures to ensure accurate information is given and customer concerns are resolved efficiently. Collaboration with claims specialists and supervisors is common to resolve more complex issues and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive as a health insurance customer service representative, and why are they important?

To thrive as a Health Insurance Customer Service Representative, you need a solid understanding of health insurance products, claims processing, and policy guidelines, often supported by a high school diploma or equivalent and relevant on-the-job training. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes HIPAA certification is typically required. Strong communication, patience, and problem-solving skills help you effectively address customer concerns and navigate complex situations. These skills and qualifications are crucial for delivering accurate information, resolving issues efficiently, and maintaining customer satisfaction in a highly regulated industry.

What is the difference between Health Insurance Customer Service vs Health Insurance Claims Specialist?

AspectHealth Insurance Customer ServiceHealth Insurance Claims Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; knowledge of claims processing
Work EnvironmentCall centers, office settingsClaims departments, office settings
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, healthcare organizations
Common Search & Comparison IntentCustomer support, policy inquiriesClaims processing, reimbursement issues

Health Insurance Customer Service representatives primarily handle policy inquiries and customer support, while Health Insurance Claims Specialists focus on processing claims and reimbursement. Both roles require knowledge of insurance policies and excellent communication skills, but they differ in daily tasks and focus areas within the insurance industry.

More about Health Insurance Customer Service jobs

What cities are hiring for Health Insurance Customer Service jobs?

Cities with the most Health Insurance Customer Service job openings:

What are the most commonly searched types of Health Insurance Customer Service jobs?

The most popular types of Health Insurance Customer Service jobs are:

What states have the most Health Insurance Customer Service jobs?

States with the most job openings for Health Insurance Customer Service jobs include:

Health Insurance Customer Service jobs near you

Insurance CSR

Crouch Staffing Solutions, Inc.

Killeen, TX

$15 - $20/hr

Full-time

Re-posted 8 days ago

Job description

Job Title: Insurance Customer Service Representative
Location: Killeen, TX Area
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Pay: $15.00–$20.00/hour (DOE)

Position Overview
Crouch Staffing is seeking a detail-oriented and customer-focused Insurance Customer Service Representative to support a local insurance office in the Killeen area. This role will assist clients with both commercial and personal lines insurance, ensuring accurate policy handling and excellent customer service.

Key Responsibilities
  • Respond to customer inquiries regarding commercial and personal lines insurance coverage
  • Enter and maintain accurate client data within the company system
  • Review client applications for completeness and accuracy
  • Verify that approved policies align with client requests and ensure all changes are properly processed
  • Send correspondence, policy documents, and updates to clients
  • Accept and process premium payments
  • Issue Certificates of Insurance (COIs)
  • Conduct collection calls for outstanding balances
  • Maintain organized and compliant client documentation and records
Qualifications
  • 2+ years of experience in an insurance or office support role preferred
  • Active insurance license preferred, but not required
  • Willingness to cross-train licensed individuals into this role
  • Strong attention to detail and organizational skills
  • Excellent communication and customer service abilities
  • Proficiency with data entry and computer systems
Work Environment
  • Office setting with a focus on accuracy, customer service, and teamwork
  • Fast-paced environment requiring strong multitasking abilities
Why Apply?
  • Stable Monday–Friday schedule
  • Opportunity to grow within the insurance field
  • Competitive pay based on experience 
Please apply at www.crouchstaffing.com