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Health Insurance Call Center Jobs in Washington (NOW HIRING)

Advantia Health

Call Center Representative

Washington, DC · On-site

$19 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Health, Dental, and Vision Insurance * Health Savings Account (HSA) and Flexible Savings Account ...

Advantia Health

Call Center Representative

Chevy Chase, MD · On-site

$19 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Health, Dental, and Vision Insurance * Health Savings Account (HSA) and Flexible Savings Account ...

Advantia Health

Call Center Representative

Washington, DC · On-site

$19 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Health, Dental, and Vision Insurance * Health Savings Account (HSA) and Flexible Savings Account ...

Advantia Health

Call Center Representative

Chevy Chase, MD

$19 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Health, Dental, and Vision Insurance * Health Savings Account (HSA) and Flexible Savings Account ...

Advantia Health

Call Center Representative

Chevy Chase, MD · On-site

$19 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Health, Dental, and Vision Insurance * Health Savings Account (HSA) and Flexible Savings Account ...

Advantia Health

Call Center Representative

Chevy Chase, MD · On-site

$19 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Health, Dental, and Vision Insurance * Health Savings Account (HSA) and Flexible Savings Account ...

AFCO LLC

Call Center Operator - All Shifts

Bethesda, MD · On-site

$23/hr

Call Center Services employees are classified as "essential personnel" by the Department of Health and Human Services. · Follows NIH and Team AFCO policies and procedures · Internal or external ...

Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Addison Group is partnering with a healthcare organization that is expanding support for a new ... Collect and confirm patient demographics, insurance details, and required information * Enter and ...

Limitless East Marketing

Call Center Agent

Washington, DC · On-site

$33K - $38K/yr

  • Medical

  • PTO

Beloform Craft is seeking a motivated and customer-focused Call Center Agent to join our team in ... Health and wellness benefits * Stable full-time employment * Employee recognition programs

Quadrant

Medical Call Center

Annapolis, MD · On-site

$20/hr

... Experience verifying insurance Registering patients Strong documentation skills Ability to ... with a disability. "Healthcare benefits are offered to all eligible employees according to ...

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Health Insurance Call Center information

See Washington salary details

$12

$20

$28

How much do health insurance call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for health insurance call center in Washington is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $21.78 per hour, depending on experience, location, and employer.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What are popular job titles related to Health Insurance Call Center jobs in Washington?

For Health Insurance Call Center jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Washington look for?

The top searched job categories for Health Insurance Call Center jobs in Washington are:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Washington as of August 2026, with employment types broken down into 75% Full Time, 6% Temporary, and 19% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $42,197 per year, or $20.3 per hour.

Lead Call Center Representative

Advantia Health

Chevy Chase, MD • On-site

$23 - $24/hr

Full-time

Re-posted 18 hours ago

Job description

Reiter, Hill & Johnson is seeking a full-time Lead Call Center Representative for our Chevy Chase, Mayland office. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Reiter, Hill & Johnson has 3 office locations in Chevy Chase, MD, Falls Church, VA, and Washington, D.C. The hours for this role would be a Monday-Friday position with the hours of 7:45 a.m.- 4:30 p.m.
Job Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
  • Works directly under the Call Center Supervisor's supervision.
  • Oversees and monitors the call center operations when the Supervisor is unavailable.
  • Provides answers and guidance to staff with appointment schedule changes/conflicts.
  • Serves as a liaison for any/all patient situations, including upset and dissatisfied patients.
  • Oversees new hire training.
  • Assists with reports and other projects.

Qualifications:
  • High school diploma or GED required; Associate's degree preferred.
  • Minimum two (2) years of experience in a customer support role held in a medical/clinical office setting.
  • Experience with EMR, computerized scheduling and registration systems including Athena, Greenway and Phreesia.
  • Strong phone and verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types.
  • Ability to multitask, set priorities, and manage time effectively.
  • Able to occasionally travel during the work week.

About Reiter, Hill & Johnson:
Reiter, Hill & Johnson is a comprehensive obstetrics and gynecology practice with fourteen physicians, four nurse practitioners, a team of excellent sonographers, a large support staff, and the most-up-to-date equipment. For over forty years we have helped women in the Washington, DC metropolitan area deliver healthy babies and live healthier lives. Reiter, Hill & Johnson provides medical and surgical care focused on women's reproductive systems including preventative well woman care, pregnancy and prenatal care, childbirth, screening and treatment of disease, family planning, and menopause. Learn more at: www.rhjn-obgyn.com.
About Advantia Health:
To provide the highest quality patient care available, Reiter, Hill & Johnson is partnered with Advantia Health. Advantia is transforming healthcare for all women - setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families.
Please note: Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination is a required condition of employment.
Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage in EOE M/F/D/V.

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