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Health Insurance Call Center Jobs in Washington (NOW HIRING)

Preferred Dental, LLC

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Call Center Representative Preferred Dental is a general dentistry office in Ellicott City, MD. We ... Health insurance * Dental care coverage * Employee discount * Paid time off * Paid training ...

MedStar Health

Supervisor Call Center

Washington, DC · On-site

$49K - $87K/yr

This role is responsible for overseeing Call Center operations at MedStar Health's Georgetown University Hospital (MGUH) ensuring the safe efficient and uninterrupted delivery of communication ...

Laurel Dental Office

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Our Call Center Representatives are often the first point of contact for new and existing patient ... Health insurance * Dental care coverage * Employee discount * Paid time off * Paid training ...

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Our Call Center Representatives are often the first point of contact for new and existing patient ... Health insurance * Dental care coverage * Employee discount * Paid time off * Paid training ...

ITCON Services

Call Center Operator

Bethesda, MD · On-site

We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in ...

ROCS Grad Staffing

Be Seen First

Call Center Representative

Rockville, MD · On-site

$24 - $28/hr

  • Medical

  • Dental

  • Vision

A Call Center Representative plays a key role in customer service by handling inbound or outbound ... Prior experience in the same industry (e.g., tech support, healthcare, retail)

ActioNet

Call Center Manager

Washington, DC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cybersecurity * Health IT * C4ISR & SIGINT * Data Center Engineering & Operations * Engineering ... Dental Insurance * Life and AD&D Insurance * 401(k) Savings Plan * Education and Professional ...

ActioNet

Call Center Manager

Washington, DC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cybersecurity * Health IT * C4ISR & SIGINT * Data Center Engineering & Operations * Engineering ... Dental Insurance * Life and AD&D Insurance * 401(k) Savings Plan * Education and Professional ...

ActioNet

Call Center Manager

Washington, DC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cybersecurity * Health IT * C4ISR & SIGINT * Data Center Engineering & Operations * Engineering ... Dental Insurance * Life and AD&D Insurance * 401(k) Savings Plan * Education and Professional ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cybersecurity * Health IT * C4ISR & SIGINT * Data Center Engineering & Operations * Engineering ... Dental Insurance * Life and AD&D Insurance * 401(k) Savings Plan * Education and Professional ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cybersecurity * Health IT * C4ISR & SIGINT * Data Center Engineering & Operations * Engineering ... Dental Insurance * Life and AD&D Insurance * 401(k) Savings Plan * Education and Professional ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cybersecurity * Health IT * C4ISR & SIGINT * Data Center Engineering & Operations * Engineering ... Dental Insurance * Life and AD&D Insurance * 401(k) Savings Plan * Education and Professional ...

HealthWorks

Call Center

Leesburg, VA · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center We are an equal employment opportunity employer. All qualified applicants will receive ... HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving ...

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Showing results 1-20

All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Washington

Health Insurance Call Center information

See Washington salary details

$12

$20

$28

How much do health insurance call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for health insurance call center in Washington is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $21.78 per hour, depending on experience, location, and employer.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What are popular job titles related to Health Insurance Call Center jobs in Washington?

For Health Insurance Call Center jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Washington look for?

The top searched job categories for Health Insurance Call Center jobs in Washington are:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Washington as of August 2026, with employment types broken down into 75% Full Time, 6% Temporary, and 19% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $42,197 per year, or $20.3 per hour.

Call Center Operator

Preferred Dental, LLC

Ellicott City, MD • On-site

$17 - $18/hr

Other

Medical, Dental, Retirement, PTO

Re-posted 8 days ago

Job description

Call Center Representative

Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health.

Our work environment includes:

  • Modern office setting
  • Growth opportunities
  • Wellness programs
  • 4-day work week
  • Business, sales, and communications training

We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Responsibilities:

  • Speak clearly to customers.
  • Communicate in writing with excellent grammar, punctuation, and spelling
  • Provide good customer service.
  • Answer questions about company services.
  • Handle problems that may arise when dealing with patients and non-patients.
  • Communicate with patients and resolve their problems or complaints.
  • Take notes of customer service calls.
  • Explain the different policies to customers.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

  • 401(k) matching
  • Health insurance
  • Dental care coverage
  • Employee discount
  • Paid time off
  • Paid training

Schedule:

  • Monday, Tuesday, Thursday, Friday as per office hours of the office

Supplemental pay types:

  • Bonus pay

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