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Health Insurance Call Center Jobs in Washington (NOW HIRING)

MedStar Health

Supervisor Call Center

Washington, DC · On-site

$49K - $87K/yr

This role is responsible for overseeing Call Center operations at MedStar Health's Georgetown University Hospital (MGUH) ensuring the safe efficient and uninterrupted delivery of communication ...

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

Our Call Center Representatives are often the first point of contact for new and existing patient ... Health insurance * Dental care coverage * Employee discount * Paid time off * Paid training ...

EmpowerHome Team Services

Call Center Manager

Chantilly, VA · On-site

$180K - $200K/yr

Medical, Dental & Vision Insurance * 401(k) with Company Match * Profit Sharing * Paid Time Off ... call center • Is driven by KPIs, conversion, and measurable results • Knows how to hold people ...

ActioNet

Call Center Manager

Washington, DC

Cybersecurity * Health IT * C4ISR & SIGINT * Data Center Engineering & Operations * Engineering ... Dental Insurance * Life and AD&D Insurance * 401(k) Savings Plan * Education and Professional ...

ActioNet

Call Center Manager

Washington, DC · On-site

Cybersecurity * Health IT * C4ISR & SIGINT * Data Center Engineering & Operations * Engineering ... Dental Insurance * Life and AD&D Insurance * 401(k) Savings Plan * Education and Professional ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Cybersecurity * Health IT * C4ISR & SIGINT * Data Center Engineering & Operations * Engineering ... Dental Insurance * Life and AD&D Insurance * 401(k) Savings Plan * Education and Professional ...

ActioNet

Call Center Manager

Washington, DC

Cybersecurity * Health IT * C4ISR & SIGINT * Data Center Engineering & Operations * Engineering ... Dental Insurance * Life and AD&D Insurance * 401(k) Savings Plan * Education and Professional ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Cybersecurity * Health IT * C4ISR & SIGINT * Data Center Engineering & Operations * Engineering ... Dental Insurance * Life and AD&D Insurance * 401(k) Savings Plan * Education and Professional ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Cybersecurity * Health IT * C4ISR & SIGINT * Data Center Engineering & Operations * Engineering ... Dental Insurance * Life and AD&D Insurance * 401(k) Savings Plan * Education and Professional ...

WizeHire, Inc

Call Center Manager

Chantilly, VA · On-site

$180 - $200/hr

... experienced Call Center Manager to lead the day-to-day operations of a high-volume sales call ... Medical, Dental & Vision Insurance * 401(k) with Company Match * Profit Sharing * Paid Time Off ...

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Health Insurance Call Center information

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How much do health insurance call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for health insurance call center in Washington is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $21.78 per hour, depending on experience, location, and employer.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What are popular job titles related to Health Insurance Call Center jobs in Washington?

For Health Insurance Call Center jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Washington look for?

The top searched job categories for Health Insurance Call Center jobs in Washington are:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $42,197 per year, or $20.3 per hour.

Call Center Member Service Associate

NASA Federal Credit Union

Upper Marlboro, MD • On-site, Remote

$21 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Key responsibilities

  • Assist members with online financial services, including online products and services.

  • Perform transactions related to business accounts, IRA, and HSA, and handle new account opening inquiries.

  • Process consumer loans by collecting documentation and entering loan information into the system.

Job description

NASA FCU is on a mission to find exceptional Call Center Member Service Associates who are passionate about delivering exceptional member service. Our homebase is located at 500 Prince George's Blvd in Upper Marlboro, Maryland.
 
You must reside in Maryland, Washington DC or Virginia.
 
All call center team members must be available to work 40 hours per week with weekday shifts as early as 8 am and as late as 5 pm and Saturdays from 8 am – 2 pm. Working a minimum of two Saturdays per month is also part of the schedule. This is a Remote-Hybrid position with your initial 90-120 days onsite.
 
Join our mission at NASA Federal Credit Union and be a part of a team that is committed to providing exceptional member service while promoting and selling our innovative products and services! 
 
Essential Duties and Responsibilities: (Include the following with other duties as assigned.)
  • Assists members with multifaceted online financial services (in-depth understanding of online products and services).
  • Performs business account, IRA, and HSA transactions.
  • Handles new account opening inquiries.
  •  Process consumer loans; collecting supporting application documentation and entering loan information into the lending system.
  • Advises members regarding available insurance protection (life, disability, gap, etc.).
CCMSA I (Basic):
  • Maintains professional telephone skills by adhering to Call Center quality standards and consistent use of the Call Center telephone dialog.
  • Participates in Call Center quality initiative by self-monitoring calls using call recording software and making the necessary adjustments to improve individual performance.
  • Responds to member inquiries regarding the operation of accounts, account usage charges, access to accounts, interest rates on savings and loan products, resolving account discrepancies, credit, debit and ATM cards, account information, loan applications and assisting members to make the most effective use of services offered by the Credit Union.
  • Processes a variety of financial transactions on member accounts including funds transfers, withdrawals, stop payments, loan payments, check orders, and issues cashier’s checks and share certificates.  May also process daily department mail.
  • Maintains a thorough knowledge of Credit Union products and services and actively markets and cross-sells products and services offered by the Credit Union by educating members on the features and benefits of the products.
  • Provides efficient and responsive service to members by maintaining an acceptable level of productivity as measured by established Call Center production metrics and actively strives to achieve any assigned goals for loans, deposits, and services.
  • Utilizes keyboard, ten-key, and computer navigation skills in order to access multiple systems at the same time while typing and conversing with a member.
  • Demonstrates good grammar while utilizing keyboard, ten-key, and computer navigation skills to access multiple systems simultaneously while typing and conversing with a team member.
CCMSA II (Broad): Has all job duties of an MSA I
  • Ability to perform all Call Center MSA I duties and functions.
  • Assists members with multifaceted online services (in-depth understanding of online products and services).
  • Performs business account, IRA, and HSA transactions.
  • Handles general new account opening inquiries.
  • May handle consumer loan document collection.
  • Advises members regarding available insurance protection (life, disability, gap, etc.).
Education and Experience: Call Center MSA I:
  • High school diploma or general education degree (GED).
  • A minimum of one year of customer service experience.
  • Call handling is preferred. Applicable Environments: Financial Institutions, Retail with customer service call centers.
Call Center MSA II:
  • High school diploma or general education degree (GED).
  • Experience in a High-Volume Call Center averaging 50-70 inbound calls a day.  Applicable Environments: Financial Institutions, Retail with customer service call centers.
Our generous benefit package includes:
Salary: Position is overtime eligible.
  • Call Center MSA I: $21.00 - $22.00
  • Call Center MSA II: $24.00 - $25.50
 
 
NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.
 
+Insurance coverage begins the 1st day of the month, following 30 days after hire date.
*100% Credit Union-Paid
 
  • Health Insurance (Choice of two nationwide PPO plans)
  • High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible) +*
  • Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible) +
  • Dental Insurance: Generous employer contribution toward premium+
  • Vision Insurance: Generous employer contribution toward premium+
  • Long-term Disability Insurance+*
  • Flexible Spending Medical Account (FSA)+
  • Flexible Spending Dependent Care Account+
  • Health Savings Account (HSA)+
  • Voluntary Supplemental Life Insurance+
  • Voluntary Dependent Life Insurance+
  • Voluntary Short-term Disability Insurance+
  • 401(k) with employer match up to 6% and immediate 100% vesting
  • Gain Sharing Bonus (eligibility rules apply) *
  • Life Insurance/AD&D+*
  • Vacation Leave (excluding Outside Loan Officers)
  • Sick and Safe Leave
  • 11 Paid Holidays
  • Education Assistance
  • Employee Referral Bonus*
  • Credit Union Membership Eligible
  • Employee Assistance Program+*
  • Identity Theft Protection (Additional fee to add family members) +*
  • Pet Health Insurance
  • Employee Discount Program
 
All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.
 
 
WE’RE STRONGER TOGETHER
At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.
 
Posted 3/6/26

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.