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Health Insurance Call Center Jobs in Washington (NOW HIRING)

Acclaim Technical Services

Call Center Operator

Herndon, VA · On-site

$80K - $104K/yr

We are actively hiring a Call Center Operator with TS/SCI clearance and polygraph to join our Alder ... At ATS, you will be eligible to participate in a comprehensive benefits package such as healthcare, ...

Zimmerman Associates

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment ...

Zimmerman Associates, Inc.

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment ...

ARS

Outbound Call Center Sales Manager

Springfield, VA

$120K - $140K/yr

Insurance available after 31 days, including low-cost medical plans * Dental, vision, HSA/FSA ... Use call center reporting, CRM data, and performance dashboards to identify trends and improve ...

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Showing results 21-40

All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Washington

Health Insurance Call Center information

See Washington salary details

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$28

How much do health insurance call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for health insurance call center in Washington is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $21.78 per hour, depending on experience, location, and employer.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What are popular job titles related to Health Insurance Call Center jobs in Washington?

For Health Insurance Call Center jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Washington look for?

The top searched job categories for Health Insurance Call Center jobs in Washington are:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Washington as of August 2026, with employment types broken down into 75% Full Time, 6% Temporary, and 19% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $42,197 per year, or $20.3 per hour.

Call Center Representative

Precision Orthopedics and Sports Medicine

Fulton, MD • On-site

$15.75 - $19.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Precision Orthopedics & Sports Medicine
Call Center Representative -Full-time
Monday-Friday 8am-4:30pm - Fulton, Maryland
About the Company:
Founded in 2012, Precision Orthopedics & Sports Medicine is a private practice group of board-certified and fellowship-trained orthopedic surgeons who focus on individualized care of their patients. We have 18 locations in the DMV area and meet the orthopedic needs of our patients with prompt appointments and caring staff. Specialized physicians delivering personalized orthopedic care.
Comprehensive care that's conveniently located close to home. With locations spread across Maryland, Virginia, and D.C., Precision Orthopedics & Sports Medicine offers our premier services to residents throughout the DMV area. You won't have to go far to get the quality orthopedic care you need. We also partner with leading local hospitals to ensure coordinated care delivery for treatments that may require surgery or physical therapy.
https://www.precisionorthomd.com/
About the Call Center Representative Role:
We are seeking a reliable, detailed-oriented Call Center Representative to serve as the vital link between our patients and medical offices. In this role, you will facilitate optimal patient access, maximize data accuracy for scheduling, and deliver exceptional, patient-focused service that builds a lasting positive impression of our organization.
Responsibilities:
  • Answer all incoming telephone calls promptly in a polite, professional manner.
  • Answer inbound calls and make outbound calls to assist customers with questions, concerns, and service needs.
  • Accurately obtain and enter patient demographic and insurance details into our database and verified.
  • Manage the schedule and the accuracy of appointments assigned per provider.
  • Coordinate patient appointments and provide thorough instructions on what to bring and expect.
  • Direct new patients on how to use our digital intake system prior to their arrival.
  • Clearly communicate and remind callers of our cancellation and no-show policies.
  • Answer general questions, offer resources, and prioritize patient-focused care.
  • Calmly support all patients and work toward effective resolutions.
  • Complete other job-related administrative duties as assigned.
  • Adhere to company-wide policy and procedures.
Qualifications:
  • At least 1 year of customer service experience working within a clinical environment.
  • High School Diploma or GED required; Associate degree or relevant healthcare certification preferred.
  • Trustworthy professional with a proven track record of handling sensitive HIPAA-protected information.
  • Comfortable using the Microsoft Office Suite and learning internal database networks.
  • Ability to speak, read, and write fluently in English
  • English and Spanish bilingual skills preferred
  • Exceptional organizational skills with a laser-focus on accurate data entry
Employee Benefit Overview:
  • Vacation time & Sick time
  • 9 paid major holidays
  • CareFirst medical coverage
  • Dental and Vision coverage
  • Voluntary Life and Short-term Disability coverage
  • Tuition assistance for continued education
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • 401k Retirement Plan
  • Mileage Reimbursement

EOE

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