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Health Insurance Call Center Jobs in Virginia (NOW HIRING)

Conduent, Inc.

Benefits Call Center Representative

Chesapeake, VA · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Benefits Call Center Representative Onsite-Chesapeake, VA Pay: $16.00 per hour; which may be below ... In addition, Conduent provides a variety of benefits to employees including health insurance ...

Conduent, Inc.

Benefits Call Center Representative

Chesapeake, VA · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Benefits Call Center Representative Onsite-Chesapeake, VA Pay: $16.00 per hour; which may be below ... In addition, Conduent provides a variety of benefits to employees including health insurance ...

Conduent, Inc.

Benefits Call Center Representative

Chesapeake, VA · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Benefits Call Center Representative Onsite-Chesapeake, VA Pay: $16.00 per hour; which may be below ... In addition, Conduent provides a variety of benefits to employees including health insurance ...

Conduent, Inc.

Benefits Call Center Representative

Chesapeake, VA · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Benefits Call Center Representative Onsite-Chesapeake, VA Pay: $16.00 per hour; which may be below ... In addition, Conduent provides a variety of benefits to employees including health insurance ...

MCI Careers

Remote Call Center Representative

Virginia Beach, VA · On-site +1

$12.77 - $14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ... Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ...

MCI Careers

Remote Call Center Representative

Virginia Beach, VA · Remote

$13.75 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ... Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ...

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Showing results 41-60

All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Virginia

Health Insurance Call Center information

See Virginia salary details

$10

$17

$24

How much do health insurance call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for health insurance call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What are popular job titles related to Health Insurance Call Center jobs in Virginia?

For Health Insurance Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Virginia look for?

The top searched job categories for Health Insurance Call Center jobs in Virginia are:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Virginia as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Benefits Call Center Representative

Conduent, Inc.

Chesapeake, VA

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Conduent rating

6.1

Company rating: 6.1 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

35th of 71 rated call and contact centers

Job description

Benefits Call Center Representative

Onsite-Chesapeake, VA

Pay: $16.00 per hour; which may be below your state's minimum wage. Please take this into consideration when applying.

Work Schedule: Must be flexible Monday- Friday 8:00am-8:00pm EST

Job Type: Full-Time In Office Position

About this Role 

You will be the initial point of contact for inquiries from potential and existing members. This role combines phone-based administrative support and customer service, assisting members by navigating multiple systems to provide accurate benefits information. Representatives must be able to listen, think, navigate multiple systems, document, and communicate simultaneously. Calls can involve complex retirement concepts that require attention to detail and the ability to explain information clearly. Participants are often calling during important life events such as retirement, death of a loved one, financial hardship, or benefit concerns, requiring empathy and professionalism.

You may periodically provide support through outbound calls as well. Accurately document enrollment requests, status changes, complaints, and grievances. Enter application and enrollment information into a web-based computer system for customers as needed. 

Benefits in this Role:

  • Paid Training and equipment provided.
  • Full-time schedule (40 hrs. a week) 
  • Career Growth Opportunities 
  • Benefits available to you DAY 1

To be successful in this role, you should meet the following: 

Requirements:

  • High School Diploma/GED
  • Must be 18 years of age.
  • Ability to successfully pass a criminal background check.
  • Previous customer service and/or call center experienced.
  • Proficiency with MS Office and keyboarding
  • Must pass a typing test with 20wpm  
  • Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
  • Ability to solve problems through analysis and ongoing feedback.
  • Achieving results through knowledge, empathy, and commitment.
  • Ability to work with people of diverse backgrounds.
  • Experience working with healthcare and employer benefits is highly preferred.

 

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.  The estimated salary range for this role is $29,640-$37,050

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

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Benefits

Hours and flexibility

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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