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Health Insurance Call Center Jobs in Kentucky (NOW HIRING)

MSGCU

PartTime Call Center

Erlanger, KY · On-site

$15.75 - $19.75/hr

Required to have unrestricted use of a licensed and insured vehicle in good, safe operating condition that can be used on the job for both personal and sample transportation in all ambient weather ...

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All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Kentucky

Health Insurance Call Center information

See Kentucky salary details

$9

$15

$21

How much do health insurance call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for health insurance call center in Kentucky is $15.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $16.68 per hour, depending on experience, location, and employer.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What are popular job titles related to Health Insurance Call Center jobs in Kentucky?

For Health Insurance Call Center jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Kentucky look for?

The top searched job categories for Health Insurance Call Center jobs in Kentucky are:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 12% Part Time, 7% Temporary, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $32,359 per year, or $15.6 per hour.

Benefits Call Center Rep

Trilogy Healthcare Services

Louisville, KY • On-site

$15 - $19.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 29 days ago

Job description

Join Team Trilogy

Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services – a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.

Position Overview

Job Summary: The Benefits Call Center Representative serves as a key point of contact for employees, providing frontline support on a wide range of benefit and well-being programs. This call center-based role involves spending the majority of the day handling inbound and outbound phone calls, responding to benefit-related inquiries, and assisting with Qualifying Life Events. Representatives are responsible for resolving routine concerns, escalating complex issues when needed, and documenting each interaction accurately and thoroughly. This role ensures employees receive timely, high-quality service by following established procedures, leveraging communication materials, and working closely with vendors to research and resolve benefit questions. Strong communication, customer service, and attention to detail are essential for success in this role.

Roles and Responsibilities: Delivers customer service support to internal and external customers by addressing benefits-related questions, leveraging communication materials, and researching issues. Escalates complex benefits questions and concerns to the Benefits Coordinator while coordinating with vendors to ensure timely and accurate resolution of employee issues. Tracks escalated concerns and reporting of incoming and outgoing calls and emails. Prioritizes and documents customer interactions, satisfaction, and feedback for reporting purposes. Provides Open Enrollment and Qualifying Live Event support. Maintains targeted outreach on employee benefit and well-being enrollments, elections, etc. Other duties as assigned.

Qualifications: Education: High School / GED Experience: 1-3 years

Licenses and Certifications: Bilingual in English and Spanish, with the ability to read, write, and speak both languages fluently.

Physical Requirements: Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 20lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.

Location

US-KY-Louisville Trilogy Health Services 303 N. Hurstbourne Parkway Louisville KY

Benefits
  • Competitive salaries and weekly pay
  • 401(k) Company Match
  • Mental Health Support Program
  • Student Loan Repayment and Tuition Reimbursement
  • Health, vision, dental & life insurance kick in on the first of the month after your start date
  • First time homebuyers' program
  • HSA/FSA
  • And so much more!

Life at Trilogy: Whether you're looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you've ever belonged.

Six months of training, orientation, and fun! We believe in setting our employees up for success. That's why your first six months are referred to as your "blue-badge" period – a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.

About Trilogy Health Services

As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.

For this type of employment state law requires a criminal record check as a condition of employment.

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