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Health Insurance Call Center Jobs in Kentucky (NOW HIRING)

TEKsystems

Call Center Representative

Louisville, KY

$20/hr

... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ... Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time ...

TEKsystems

Call Center Representative

Louisville, KY

$20/hr

Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term ... Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off ...

White House Clinics

Call Center Associate

Richmond, KY · On-site

Employer Paid Health, Life amp; Disability Insurance * 4 Weeks of PTO * Retirement Plan * 8 Paid ... The Call Center Agent influences patient flow and general pace of daily clinic business through ...

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

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All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Kentucky

Health Insurance Call Center information

See Kentucky salary details

$9

$15

$21

How much do health insurance call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for health insurance call center in Kentucky is $15.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $16.68 per hour, depending on experience, location, and employer.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.
What are popular job titles related to Health Insurance Call Center jobs in Kentucky? For Health Insurance Call Center jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Health Insurance Call Center jobs in Kentucky look for? The top searched job categories for Health Insurance Call Center jobs in Kentucky are:
Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Kentucky as of August 2026, with employment types broken down into 75% Full Time, 6% Temporary, and 19% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $32,359 per year, or $15.6 per hour.

Call Center Representative

North South Consulting Group

Elizabethtown, KY • On-site

Full-time

Medical, Dental, Vision

Posted 4 days ago

Job description

Call Center Representative

Location: Elizabethtown, KY

Position Summary

We're looking for a Call Center Representative to provide excellent service to healthcare professionals and patients. In this role, you'll manage both incoming and outgoing calls related to healthcare questions, delivering exceptional service with professionalism, empathy, and efficiency.
Compensation 

  • Salary: From $16.20 per hour
  • Additional: $4.57 hourly Health and Wellness stipend
  • Benefits:
    • Dental Insurance
    • Health Insurance
    • Vision Insurance
Primary Responsibilities
  • Handle incoming and outgoing calls to support healthcare professionals and patients.
  • Assist with questions about affordability support, enrollment, program details, and consent processes.
  • Facilitate appropriate transfers for specific medical questions.
  • Capture and escalate any adverse events or product complaints following established procedures.
  • Provide support for general savings card inquiries.
  • Document all interactions accurately and according to program guidelines.
  • Perform additional tasks as needed to support program requirements.
Qualifications
  • Required: High School Diploma or equivalent.
  • Preferred: At least one year of call center experience in the healthcare industry.
  • Strong verbal communication skills that are clear, articulate, and grammatically sound.
  • Active listening and observational skills to respond appropriately to caller needs.
  • Demonstrated patience, confidence, and sensitivity during interactions.
  • Ability to maintain a natural and friendly tone with enthusiasm to assist callers.

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