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Health Insurance Call Center Jobs in Kentucky (NOW HIRING)

AbsoluteCARE Medical Center & Pharmacy

$60 - $80/hr

Job Summary The Call Center Supervisor provides day-to-day leadership for a designated call center ... Associate's degree in healthcare administration, public health, or a related field preferred.

Whitaker Bank

CALL CENTER REPRESENTATIVE

Lexington, KY · On-site

$14 - $17.50/hr

Performs the position safely, without endangering the health or safety to themselves or others and ... Current driver's license and a vehicle with appropriate insurance coverage if required to drive in ...

ARStrat LLC

$60 - $80/hr

Associate's or Bachelor's degree preferred * 2+ years in a healthcare call center or revenue cycle environment * 1+ year of supervisory or leadership experience * Strong knowledge of insurance ...

Life Protect 24/7, Inc.

$250/hr

Our team's goal is to improve healthy aging and independence by selling and supporting a medical ... Weekly Pay Paid Training Paid Time Off Medical, Dental, Vision, AD&D, and Life Insurance HSA ...

Koniag Services, Inc.

$100 - $125/hr

Call Center Operations Manager (Mornings) Posted Friday, September 4, 2026 at 4:00 AM Koniag ... including health, dental, and vision insurance, 401K with company matching, flexible spending ...

New

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

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All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Kentucky

Health Insurance Call Center information

See Kentucky salary details

$9

$15

$21

How much do health insurance call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for health insurance call center in Kentucky is $15.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $16.68 per hour, depending on experience, location, and employer.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What are popular job titles related to Health Insurance Call Center jobs in Kentucky?

For Health Insurance Call Center jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Kentucky look for?

The top searched job categories for Health Insurance Call Center jobs in Kentucky are:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 12% Part Time, 7% Temporary, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $32,359 per year, or $15.6 per hour.

Healthcare Call Center Representative Scheduler

Baptist Health

Louisville, KY • On-site

$15.25 - $19.25/hr

Full-time

Re-posted 27 days ago

Baptist Health South Florida rating

8.1

Company rating: 8.1 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

1st of 24 rated health and beauty retailers

Job description

Summary

Job Description:

Baptist Health Medical Group is looking for a Medical Call Center Rep. (Scheduler) to join our team at our Patient Connection Hub.

This is the job you've been waiting for! In an effort to help improve the customer service experience and streamline the appointment scheduling process for our patients, Baptist has created the Patient Connection Hub, a state-of-the-art healthcare call center. Agents are trained to field calls from patients to their Baptist Health Medical Group providers across the state to schedule appointments, complete referrals, retrieve medical records, and provide other services.The hub is a one-stop experience designed to streamline patient and provider communication.

  • 1st shift hours

  • Paid training

  • Position will be transitioning to Work-from-Home after set criteria has been met

This position is for the Patient Connection Hub located at 1901 Campus Pl, Jeffersontown, KY 40299.

Position Responsibilities

  • Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.

  • Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.

  • Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.

  • Indexes medical records according to defined processes.

  • Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.

  • Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.

  • Demonstrates strong telephone communication and etiquette skills.

  • Maintain composure during moments of stress and maintain a helpful disposition at all times.

  • Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Minimum Education, Training, and Experience Required

  • High School Diploma or equivalent.

  • Strong computer skills.

  • Strong research and problem-solving abilities.

  • Must be able to successfully pass a thorough background check and drug screen.

  • Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Preferred Skills

  • Prior medical office experience or prior call center experience

  • Prior experience in pre-registration and/or scheduling

call center, customer service

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

What Baptist Health South Florida employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Baptist Health South Florida

Sourced by ZipRecruiter

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

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