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Head Of Training Development Jobs in Ohio (NOW HIRING)

Doc's Diesel

Head of Customer Experience

Bryan, OH · Hybrid

$65K - $75K/yr

Build and run a coaching and training program that levels up the team. * Set service standards and ... Opportunities for professional growth and development Doc's Diesel is an equal opportunity employer.

Doc's Diesel Limited

Head of Customer Experience

Bryan, OH · On-site

$65 - $75/hr

Build and run a coaching and training program that levels up the team. * Set service standards and ... Opportunities for professional growth and development Doc's Diesel is an equal opportunity employer.

New

Doc's Diesel

Head of Customer Experience

Bryan, OH · On-site

$65K - $75K/yr

Build and run a coaching and training program that levels up the team. * Set service standards and ... Opportunities for professional growth and development Doc's Diesel is an equal opportunity employer.

Zeppelin Group

$100 - $150/hr

## Head of CoE Accounting (m/f/d)Applyremote type: Partially Remotelocations: Garchingtime type: Full ... We support you with extensive development opportunities and a diverse training program.* **Z ...

AssetWatch, Inc.

Head of AI

Columbus, OH · On-site

Guide development of physics-based models that improve AssetWatch's reliability intelligence ... or training. Your recruiter can share more about the specific salary range applicable to your ...

Huntington

Head of Growth Products

Columbus, OH · On-site +1

$225K - $235K/yr

Description The Head of Growth Products serves as the senior leader responsible for defining and ... Lead 0-to-1 product development and 1-to-n scaling of new digital capabilities across priority ...

Huntington

Head of Growth Products

Columbus, OH · On-site +1

$225K - $235K/yr

Description The Head of Growth Products serves as the senior leader responsible for defining and ... Lead 0-to-1 product development and 1-to-n scaling of new digital capabilities across priority ...

Huntington

Head of Growth Products

Columbus, OH · On-site +1

$225K - $235K/yr

Description The Head of Growth Products serves as the senior leader responsible for defining and ... Lead 0-to-1 product development and 1-to-n scaling of new digital capabilities across priority ...

Huntington National Bank

Head of Growth Products

Columbus, OH · On-site

$225K - $235K/yr

Description The Head of Growth Products serves as the senior leader responsible for defining and ... development and 1-to-n scaling of new digital capabilities across priority customer and colleague ...

Huntington

Head of Growth Products

Columbus, OH · On-site +1

$250K - $290K/yr

Description The Head of Growth Products serves as the senior leader responsible for defining and ... development and 1-to-n scaling of new digital capabilities across priority customer and colleague ...

Bischof + Klein GmbH & Co. KG

$91.47 - $114.34/hr

Dann bewirb Dich jetzt als Head of Manufacturing Engineering (m/w/d) - CleanFlex. Die Position ... Entwicklung genauso wie für die Zukunftssicherung eines mehr als 130 Jahre alten ...

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Head Of Training Development information

What does a head of training development do?

A Head of Training Development is responsible for designing, implementing, and overseeing an organization's training programs to ensure employees develop the necessary skills and knowledge for their roles. They assess current training needs, create development strategies, and evaluate the effectiveness of training initiatives. This role also involves managing a team of trainers, collaborating with department leaders, and staying updated on best practices in learning and development.

What are the key skills and qualifications needed to thrive as a head of training development, and why are they important?

To thrive as a Head of Training Development, you need expertise in instructional design, adult learning theory, program management, and typically a degree in education, human resources, or a related field. Familiarity with Learning Management Systems (LMS), e-learning authoring tools, and certifications such as CPLP or ATD are common requirements. Exceptional leadership, communication, and strategic thinking skills help you lead teams and align training with organizational goals. These skills are crucial for developing impactful training programs that drive employee growth and organizational performance.

What are some common challenges faced by a head of training development, and how can they be effectively addressed?

A Head of Training Development often encounters challenges such as aligning training programs with evolving business goals, managing diverse learning needs across departments, and demonstrating the ROI of training initiatives. These can be effectively addressed by maintaining open communication with leadership, leveraging data to assess training effectiveness, and fostering a culture of continuous feedback and improvement. Collaboration with HR, department heads, and external training providers is also key to ensuring programs remain relevant and impactful.

What is the difference between Head Of Training Development vs Training Manager?

AspectHead Of Training DevelopmentTraining Manager
ResponsibilitiesOversees training strategy, curriculum design, and development at a strategic levelManages day-to-day training operations, coordinates training sessions, and monitors trainee progress
Required CredentialsOften requires advanced degrees in education, HR, or related fields; certifications like CPLP are commonTypically requires a bachelor's degree; certifications like CPTD are advantageous
Work EnvironmentStrategic planning, collaboration with senior leadership, and overseeing multiple training projectsOperational focus, working directly with trainers and trainees in various settings

The Head Of Training Development focuses on strategic training initiatives and curriculum design, while the Training Manager handles daily training operations and execution. Both roles require relevant certifications and experience, but their scope and focus differ significantly.

What are the most commonly searched types of Of Training Development jobs in Ohio?

The most popular types of Of Training Development jobs in Ohio are:

What cities in Ohio are hiring for Head Of Training Development jobs?

Cities in Ohio with the most Head Of Training Development job openings:

Head Of Training Development jobs near you

Head of Customer Experience

Doc's Diesel

Bryan, OH • Hybrid

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

HEAD OF CUSTOMER EXPERIENCE

Full-time | Monday-Friday, 8:00 am - 4:30 pm EST | Bryan, OH (On-site, Hybrid, or Remote) | $65,000-$75,000 per year


ABOUT DOC'S DIESEL

Doc's is in a true scaling phase. We are building an omnichannel auto parts brand with ambition, speed, and high standards. That means we need builders, people who take ownership, move fast, solve problems, and want to help shape where the company goes next. This is a strong fit for someone who wants responsibility, visible impact, and the chance to grow inside a business that is aiming much bigger.


THE ROLE

You will own Customer Experience strategy for Doc's Diesel, not just the day to day, the whole game plan. Our customers want to talk to real people, and that does not change just because we are building smarter tools. That means setting an AI roadmap that speeds the team up without ever replacing the human on the other end of the line, building the coaching and training that turns new hires into pros, and working with the whole team to ensure the best experience for our customers. You will guide the team through the work, then pick up the phone and be that real voice yourself when it counts most. If you want a seat that shapes how an entire department runs, and want to build something real inside a company still writing its own rules, this is it.


WHAT YOU'LL DO

  • Set the department's AI strategy: evaluate, pilot, and scale tools that work, without losing the human touch.
  • Build and run a coaching and training program that levels up the team.
  • Set service standards and SOPs so quality holds steady on every shift.
  • Dig into customer feedback and journey data to fix problems at the root.
  • Partner with marketing, product, and operations to strengthen the whole customer journey.
  • Report CX trends, KPIs, and department performance straight to leadership.
  • Pick up the phone and be the real voice on the toughest, highest-stakes escalations.
  • Own the returns and refunds workflow, prioritizing precision and aim for resolution within the same day.
  • Master and fine-tune support platforms like Richpanel to drive massive efficiency and scale.
  • Handle complex or escalated issues with professionalism and a customer-first mindset
  • Support product knowledge initiatives, including understanding new launches and compatibility questions.


WHAT YOU BRING

  • 4+ years in DTC ecommerce customer experience, including 2 to 3 years managing a team.
  • A track record building or running coaching and training programs for a customer-facing team.
  • Sharp analytical instincts, comfortable living in KPIs, dashboards, and reporting tools.
  • Communication skills strong enough to present straight to leadership.
  • Comfortable being a real voice on the phone yourself, not just managing the systems behind it.


NICE TO HAVE

  • Background in automotive or diesel parts.
  • Experience running AI-assisted tools like Richpanel, Gorgias, Zendesk, or Intercom.
  • Comfortable in Shopify, Amazon Seller Central, and Google Workspace.


OUR CORE VALUES

  • Can Do Attitude
  • Extreme Ownership
  • Customer Focused
  • No B.S.
  • We > Me


WHAT WE OFFER

  • Salary: $65,000-$75,000 per year
  • Insurance: Health, vision, dental, and life insurance - after 60 days of employment
  • Retirement: Simple IRA with 3% company match - after 60 days of employment
  • PTO: Vacation and sick time - after 60 days of employment
  • Bonus: No Entitlement Self-Funded Quarterly Incentive Program if goals met - after 90 days of employment
  • Opportunities for professional growth and development


Doc's Diesel is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.

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