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Head Of Support Jobs in Raleigh, NC (NOW HIRING)

Cache Ventures

Head of Operations

Raleigh, NC · On-site +1

Revenue visibility across the org You will run sales, marketing, customer support, and engineering ... A Head of RevOps already doing CRO-level work * A COO at a scrappy martech company * A former ...

Cache Ventures

Head of Operations

Raleigh, NC · Remote

Revenue visibility across the org You will run sales, marketing, customer support, and engineering ... A Head of RevOps already doing CRO-level work * A COO at a scrappy martech company * A former ...

Cache Ventures

Head of Operations

Raleigh, NC · Remote

Revenue visibility across the org You will run sales, marketing, customer support, and engineering ... A Head of RevOps already doing CRO-level work * A COO at a scrappy martech company * A former ...

Cache Ventures

Head of GTM

Raleigh, NC · On-site +1

Now we're installing a Head of GTM to turn founder-driven strategy into repeatable enterprise ... Family-Friendly Policies We support parents with: * Paid parental leave * Flexible schedules * Real ...

Cache Ventures

Head of GTM

Raleigh, NC · Remote

Now we're installing a Head of GTM to turn founder-driven strategy into repeatable enterprise ... Family-Friendly Policies We support parents with: * Paid parental leave * Flexible schedules * Real ...

Cache Ventures

Head of GTM

Raleigh, NC · On-site +1

Now we're installing a Head of GTM to turn founder-driven strategy into repeatable enterprise ... Family-Friendly Policies We support parents with: * Paid parental leave * Flexible schedules * Real ...

Cache Ventures

Head of GTM

Raleigh, NC · Remote

Now we're installing a Head of GTM to turn founder-driven strategy into repeatable enterprise ... Family-Friendly Policies We support parents with: * Paid parental leave * Flexible schedules * Real ...

Cache Ventures

Head of GTM

Raleigh, NC · Remote

Now we're installing a Head of GTM to turn founder-driven strategy into repeatable enterprise ... Family-Friendly Policies We support parents with: * Paid parental leave * Flexible schedules * Real ...

Cache Ventures

Head of GTM

Raleigh, NC · Remote

Now we're installing a Head of GTM to turn founder-driven strategy into repeatable enterprise ... Family-Friendly Policies We support parents with: * Paid parental leave * Flexible schedules * Real ...

IAT Insurance Group

Head of Total Rewards

Raleigh, NC · On-site

$121K - $166K/yr

IAT Insurance Group has an immediate opening for the Head of Total Rewards that can be located in ... College Loan Assistance Support Plan * Educational Assistance Program * Mentorship Program * Dress ...

Iatinsurancegroup

Head of Total Rewards

Raleigh, NC · On-site +1

$121K - $166K/yr

IAT Insurance Group has an immediate opening for the Head of Total Rewards that can be located in ... College Loan Assistance Support Plan * Educational Assistance Program * Mentorship Program * Dress ...

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Showing results 1-20

All JobsHead Of Support JobsHead Of Support Jobs in Raleigh, NC

Head Of Support information

See Raleigh, NC salary details

$21.4K

$93.9K

$214.8K

How much do head of support jobs pay per year?

As of Jul 26, 2026, the average yearly pay for head of support in Raleigh, NC is $93,909.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $122,000.00 per year, depending on experience, location, and employer.

What is head of support?

The head of support is a leadership role responsible for overseeing customer support teams, ensuring high-quality service, and developing support strategies. This position often requires strong communication, problem-solving skills, and experience with support tools like CRM systems. The role may involve managing support metrics, training staff, and collaborating with other departments to improve customer satisfaction.

Is a head of higher than a manager?

In most organizational structures, a Head of Support is a senior leadership role that oversees multiple teams or departments, making it higher than a manager, who typically supervises individual teams or functions. The Head of Support often sets strategic goals and reports to executives, while managers focus on day-to-day operations within their teams.

What is the difference between Head Of Support vs Customer Support Manager?

AspectHead Of SupportCustomer Support Manager
ResponsibilitiesOversees entire support department, develops strategies, manages teams at a high levelManages daily support team operations, handles customer issues, ensures service quality
Required CredentialsOften requires leadership experience, industry knowledge, and sometimes advanced degreesTypically requires customer service experience, leadership skills, and relevant industry certifications
Work EnvironmentStrategic, cross-departmental, high-level decision makingOperational, team-focused, direct customer interaction

The Head Of Support focuses on strategic leadership and overall support department management, while the Customer Support Manager handles daily operations and customer interactions. Both roles require leadership skills and industry knowledge, but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Head of Support, and why are they important?

To thrive as a Head of Support, you need expertise in customer service management, strong leadership abilities, and experience with support operations, typically backed by a relevant degree and proven track record in support roles. Familiarity with customer relationship management (CRM) systems, ticketing platforms like Zendesk or Salesforce Service Cloud, and data analytics tools is essential. Exceptional communication, problem-solving, and team-building skills help foster a positive support culture and drive continuous improvement. These skills ensure efficient resolution of customer issues, high satisfaction rates, and the effective scaling of support operations.

What jobs pay 4000 a week without a degree?

A Head of Support role typically does not pay $4,000 a week without relevant experience or advanced skills; such high earnings are more common in executive, sales, or specialized technical roles that may require experience, certifications, or industry knowledge. Most support positions pay less, but senior or managerial support roles in large companies can approach higher salaries with extensive experience. Generally, high-paying jobs without a degree often involve sales, entrepreneurship, or skilled trades rather than support roles.

How does the Head Of Support typically collaborate with other departments to improve customer experience?

The Head Of Support frequently works cross-functionally with teams such as Product, Engineering, and Sales to ensure customer feedback is heard and acted upon. This collaboration helps identify recurring issues, inform product enhancements, and streamline support processes. By facilitating regular meetings and maintaining open communication channels, the Head Of Support ensures that customer insights lead to meaningful improvements across the organization, ultimately enhancing the overall customer experience.

What is the highest salary for customer support?

The highest salaries for a Head of Support can reach up to $150,000 to $200,000 annually, especially in large corporations or tech companies. Compensation depends on factors such as experience, company size, industry, and location, with senior roles often including bonuses and stock options.

What does a Head of Support do?

A Head of Support is responsible for overseeing the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop support strategies, manage and mentor support teams, and implement tools and processes to improve customer satisfaction. Additionally, they analyze performance metrics, handle escalated issues, and coordinate with other departments to optimize the overall customer experience.
What are popular job titles related to Head Of Support jobs in Raleigh, NC? For Head Of Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Head Of Support jobs in Raleigh, NC look for? The top searched job categories for Head Of Support jobs in Raleigh, NC are:
Head Of Support jobs near you
Infographic showing various Head Of Support job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $93,909 per year, or $45.1 per hour.
Head of Operations

Head of Operations

Cache Ventures

Raleigh, NC • On-site, Remote

Full-time

Posted 10 days ago

Job description

Install the Engine. Scale the Machine.
This is not a typical "Head of Ops" role. This is a scale inflection role.
Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a predictable machine.
If you've scaled a chaotic $5M-$25M ARR SaaS and know what breaks between scrappy and scalable, keep reading.
If you want comfort, skip this.
What We're Building
Emailable powers high-volume senders who live and die by inbox placement - Tech & SaaS, Ecommerce, Professional Services, Travel & Hospitality, Media & Publishing.
When deliverability drops, they bleed revenue. We're becoming the verification + deliverability infrastructure layer for that ecosystem.
This role is about making revenue predictable while we scale aggressively.
What You Own
You own the revenue engine. Not meetings. Not culture slides. Not "alignment." Revenue.
Specifically:
  • Forecast accuracy (±10%)
  • Pipeline discipline
  • Net Revenue Retention
  • Gross churn reduction
  • Enterprise expansion
  • Revenue visibility across the org

You will run sales, marketing, customer support, and engineering.
If revenue misses, it's on you. If we scale hard, you're the architect behind it.
Requirements
What This Role Is Not
  • Not corporate COO
  • Not process theater
  • Not a founder babysitter
  • Not maintenance mode

We want a builder. Someone who has:
  • Cleaned up messy CRMs
  • Killed fake optimism in forecasts
  • Reduced churn in usage-based SaaS
  • Installed discipline in scrappy teams
  • Worked directly with a driven founder

If you've only operated inside polished enterprise orgs, this likely isn't for you.
What Success Looks Like
By Day 90
  • Clean forecasting system
  • Clear segmentation
  • You running revenue meetings
  • Founder removed from operational noise

By 12 Months
  • Revenue predictable
  • Enterprise motion repeatable
  • NRR strong and stable
  • Internal execution tight

Long-Term
  • Scale toward eight figures
  • Revenue leadership under you installed
  • Infrastructure-level positioning in Media & Publishing

Who Thrives Here
You might be:
  • A VP Revenue at a growth-stage SaaS who's capped
  • A Head of RevOps already doing CRO-level work
  • A COO at a scrappy martech company
  • A former founder who learned revenue discipline the hard way

You are:
  • Calm under pressure
  • Direct
  • Comfortable challenging a CEO
  • Obsessed with numbers
  • Energized by growth

Benefits
  • Fully remote: globally distributed, optimized for deep work and autonomy
  • Competitive base + performance bonus
  • Flexible time off: no policies, no counting days
  • Home office & productivity budget
  • Professional development budget (courses, certs, conferences)
  • Family-friendly: paid parental leave, flexible schedules
  • Mental health & wellness support

If you want stability and incremental growth, this isn't for you.
If you want to build the revenue machine behind a category-defining infrastructure company, apply below or reach out directly.

Apply