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Head Of Retention Jobs (NOW HIRING)

Solera Corporation

WI · On-site

$150 - $200/hr

## Head of GoldstarApplylocations: Westlake, Texastime type: Full timeposted on: Posted Todayjob ... The Company also retains the right to require all employees to undertake additional or different ...

Solera

Head of Goldstar

Westlake, TX · On-site

Head of GoldStar Who We Are Solera is the global leader in vehicle lifecycle management software-as ... The Company also retains the right to require all employees to undertake additional or different ...

Pavago

Head of Client Operations

Head of Client Operations (Cold Email, Client Success, Campaign Performance - Remote, U.S. Hours ... Own client satisfaction, retention, and long-term success Campaign Performance & Optimization

Playground Labs

Head of Partnerships

$100K - $150K/yr

As the Head of Partnerships , you will play a pivotal role in building relationships and providing ... retention strategies. * Create advisory proposals and collaborate with internal teams to align ...

Broccoli AI

Head of Engineering

San Francisco, CA · On-site

$275K - $350K/yr

Head of Engineering @ Broccoli We're looking for a Head of Engineering to build and lead a high ... Strong people leadership skills: you've hired, leveled, developed, and retained high-performing ...

The Hartford

Head of Energy

Houston, TX

$184K - $276K/yr

Head of Business - UQ05RE We're determined to make a difference and are proud to be an insurance ... Drive profitable premium growth, retention, rate adequacy, margin expansion, and disciplined ...

The Hartford

Head of Energy

Houston, TX

Head of Business - UQ05RE We're determined to make a difference and are proud to be an insurance ... Drive profitable premium growth, retention, rate adequacy, margin expansion, and disciplined ...

Lightning AI

Head of Customer Success

New York, NY · On-site

Head of Customer Success Team: Customer Success Location: [NYC] - Hybrid Reports to: CRO About ... Own customer health, adoption, gross retention, expansion influence, renewal readiness, and ...

JLL

Global Head of Benefits

Chicago, IL · On-site

Global Head of Benefits Total Rewards | Global HR | JLL The healthcare and benefits landscape is ... retention, and workforce resilience. The healthcare space is moving fast. Pharmacy costs, mental ...

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Head Of Retention information

See salary details

$22K

$96.6K

$221K

How much do head of retention jobs pay per year?

As of Sep 5, 2026, the average yearly pay for head of retention in the United States is $96,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $125,500.00 per year, depending on experience, location, and employer.

How does the Head of Retention typically collaborate with other departments to improve customer loyalty?

The Head of Retention works closely with teams such as marketing, product development, customer support, and data analytics to develop and implement strategies that enhance customer loyalty and reduce churn. They often coordinate with marketing to create targeted campaigns, partner with product teams to address pain points, and rely on data analysts to interpret customer behavior. Regular cross-functional meetings and collaborative planning sessions are common, ensuring alignment of goals and maximizing the effectiveness of retention initiatives.

What are the key skills and qualifications needed to thrive as a Head of Retention, and why are they important?

To thrive as a Head of Retention, you need strong analytical abilities, customer lifecycle management experience, and a proven track record in retention strategy, often supported by a relevant degree in marketing or business. Familiarity with customer relationship management (CRM) platforms, data analytics tools, and marketing automation systems is typically required. Exceptional leadership, communication, and problem-solving skills help drive cross-functional collaboration and inspire teams. These skills and qualities are crucial for developing effective retention initiatives, optimizing customer engagement, and ensuring long-term business growth.

What is the difference between Head Of Retention vs Customer Retention Manager?

AspectHead Of RetentionCustomer Retention Manager
ResponsibilitiesDevelops overall retention strategies, oversees retention teams, and aligns retention goals with company objectives.Executes retention campaigns, analyzes customer data, and manages day-to-day retention activities.
Required SkillsStrategic planning, leadership, data analysis, cross-department collaboration.Customer analytics, campaign management, communication skills.
Work EnvironmentSenior leadership, cross-functional teams, strategic planning sessions.Marketing or customer service teams, campaign execution, reporting.

The Head Of Retention focuses on high-level strategy and leadership to improve customer loyalty across the organization, while the Customer Retention Manager handles the tactical execution of retention initiatives and daily customer engagement activities.

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Head Of Retention jobs near you
Infographic showing various Head Of Retention job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $96,611 per year, or $46.4 per hour.

Head of People

American Institute of Chemical Engineers

New York, NY • Hybrid

$170K - $190K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

About AIChE

AIChE, founded in 1908, is a professional society of more than 60,000 chemical engineers in 110 countries. Its members work in corporations, universities, and government, using their knowledge of chemical processes to develop safe and useful products for the benefit of society. AIChE fosters and disseminates chemical engineering knowledge, assists the professional and personal growth of its members, and applies the expertise of its members to address societal needs and improve the quality of life. Through its varied programs, AIChE continues to be a focal point for information exchange on the frontiers of chemical engineering research in such areas as energy, sustainability, biological and environmental engineering, nanotechnology, and chemical plant safety and security. 

Position Summary 

We are seeking an experienced and people-centered Head of People to lead AIChE's human resources function. Reporting to Chief Executive Officer, the Head of People will shape and execute the organization's people strategy, spanning talent acquisition, culture, performance, compensation and benefits, and HR operations, ensuring AIChE attracts, develops, and retains the talent needed to deliver on its mission. 
  

Key Responsibilities
 

  • Develop and execute a comprehensive people strategy aligned with AIChE's mission and long-term organizational goals. 
  • Own the employee lifecycle, from recruiting and onboarding through development and retention. 
  • Design and administer competitive compensation and benefits programs, ensuring internal equity and market alignment. 
  • Champion a culture of respect, integrity, and inclusion, including key initiatives and employee engagement programs. 
  • Oversee employee relations, including conflict resolution and performance issues, with sound judgment and discretion. 
  • Build and maintain HR policies, processes, and systems, including HRIS, that support a growing, geographically distributed team, and ensure compliance with employment law and regulatory requirements across all jurisdictions where AIChE operates. 
  • Partner with executive leadership and department heads on organizational design, workforce planning, and change management, using people metrics to inform decisions. 
  • Manage and develop direct report; oversee HR consultants and vendor/partner relationships (benefits brokers, payroll, etc.); own the HR department budget. 

Requirements

  • Bachelor's degree required; advanced degree or SHRM/HRCI certification preferred. 
  • 10+ years of progressive HR experience, including at least 3 years in a senior HR leadership role. 
  • Demonstrated success building or scaling HR functions, ideally in a nonprofit, association, or membership organization. 
  • Strong knowledge of compensation design, benefits administration, and employment law. 
  • Experience managing HR operations for a distributed or multi-location workforce. 
  • Excellent judgment and interpersonal skills, with the ability to build trust and influence without direct authority. 

Benefits


  • Medical, dental, and vision insurance 
  • Employer-paid life insurance and disability coverage 
  • Paid time off, including vacation, sick time, and personal days 
  • Retirement plan with employer matching contributions 
  • Flexible Spending Accounts (Healthcare and Dependent Care) 
  • Pre-tax commuter benefits 
  • Tuition reimbursement and professional development support 

Compensation 

The salary range for this position is $170,000-$190,000, commensurate with experience.  
Work Environment  

This is a hybrid position requiring two days per week on-site in AIChE's Financial District office in New York City, with the remainder worked remotely. Some travel may be required. 

 
The American Institute of Chemical Engineers is an Equal Opportunity Employer. 

Apply