If you can juggle metrics, coach like a pro, and keep a cool head during seasonal surges, this one ... Track call center KPIs (e.g., call answer rate, booking rate, hold time, etc.). * Identify trends ...
If you can juggle metrics, coach like a pro, and keep a cool head during seasonal surges, this one ... Track call center KPIs (e.g., call answer rate, booking rate, hold time, etc.). * Identify trends ...
Contact Center Customer Service Manager
Orlando, FL · On-site
$60K - $72K/yr
If you can juggle metrics, coach like a pro, and keep a cool head during seasonal surges, this one ... Track call center KPIs (e.g., call answer rate, booking rate, hold time, etc.). * Identify trends ...
Contact Center Customer Service Manager
Orlando, FL · On-site
$60K - $72K/yr
If you can juggle metrics, coach like a pro, and keep a cool head during seasonal surges, this one ... Track call center KPIs (e.g., call answer rate, booking rate, hold time, etc.). * Identify trends ...
If you can juggle metrics, coach like a pro, and keep a cool head during seasonal surges, this one ... Track call center KPIs (e.g., call answer rate, booking rate, hold time, etc.). * Identify trends ...
If you can juggle metrics, coach like a pro, and keep a cool head during seasonal surges, this one ... Track call center KPIs (e.g., call answer rate, booking rate, hold time, etc.). * Identify trends ...
Business Center Representative - Loews Sapphire Falls, Orlando, FL
Orlando, FL · On-site
$15 - $18.75/hr
Business Center Assistant Position Overview: Assist with the daily Business Center operations ... head): 2-3 Hours Climbing: 0-1 Hours Grasping: 4-5 Hours Lifting Requirements: 0 - 15 lbs:
Business Center Representative - Loews Sapphire Falls, Orlando, FL
Orlando, FL · On-site
$15 - $18.75/hr
Business Center Assistant Position Overview: Assist with the daily Business Center operations ... head): 2-3 Hours Climbing: 0-1 Hours Grasping: 4-5 Hours Lifting Requirements: 0 - 15 lbs:
Business Center Representative - Loews Sapphire Falls, Orlando, FL
Orlando, FL · On-site
$15 - $18.75/hr
Business Center Assistant Position Overview: Assist with the daily Business Center operations ... head): 2-3 Hours • Climbing: 0-1 Hours • Grasping: 4-5 Hours Lifting Requirements: • 0 - 15 ...
Business Center Representative - Loews Sapphire Falls, Orlando, FL
Orlando, FL · On-site
$15 - $18.75/hr
Business Center Assistant Position Overview: Assist with the daily Business Center operations ... head): 2-3 Hours • Climbing: 0-1 Hours • Grasping: 4-5 Hours Lifting Requirements: • 0 - 15 ...
Business Center Representative - Loews Sapphire Falls, Orlando, FL
Orlando, FL · On-site
$12.93 - $16.80/hr
Business Center Assistant Assist with the daily Business Center operations within a hotel ... head): 2-3 Hours • Climbing: 0-1 Hours • Grasping: 4-5 Hours Lifting Requirements • 0 - 15 ...
Business Center Representative - Loews Sapphire Falls, Orlando, FL
Orlando, FL · On-site
$12.93 - $16.80/hr
Business Center Assistant Assist with the daily Business Center operations within a hotel ... head): 2-3 Hours • Climbing: 0-1 Hours • Grasping: 4-5 Hours Lifting Requirements • 0 - 15 ...
Team Leader Enrollment Advisor
Tampa, FL · On-site
$80 - $100/hr
... call center team management with strategic recruitment leadership. Reporting to the Head of Student Recruitment, the Team Leader oversees the recruitment team -- including day-to-day sales floor ...
Team Leader Enrollment Advisor
Tampa, FL · On-site
$80 - $100/hr
... call center team management with strategic recruitment leadership. Reporting to the Head of Student Recruitment, the Team Leader oversees the recruitment team -- including day-to-day sales floor ...
Business Center Representative - Loews Sapphire Falls, Orlando, FL
Orlando, FL · On-site
$15 - $18.75/hr
Position Overview Assist with the daily Business Center operations within a hotel environment by ... head): 2-3 Hours • Climbing: 0-1 Hours • Grasping: 4-5 Hours Lifting Requirements • 0 - 15 ...
Business Center Representative - Loews Sapphire Falls, Orlando, FL
Orlando, FL · On-site
$15 - $18.75/hr
Position Overview Assist with the daily Business Center operations within a hotel environment by ... head): 2-3 Hours • Climbing: 0-1 Hours • Grasping: 4-5 Hours Lifting Requirements • 0 - 15 ...
Business Center Representative - Loews Sapphire Falls, Orlando, FL
Orlando, FL · On-site
$15 - $18.75/hr
Position Overview Assist with the daily Business Center operations within a hotel environment by ... head): 2-3 Hours • Climbing: 0-1 Hours • Grasping: 4-5 Hours Lifting Requirements • 0 - 15 ...
Business Center Representative - Loews Sapphire Falls, Orlando, FL
Orlando, FL · On-site
$15 - $18.75/hr
Position Overview Assist with the daily Business Center operations within a hotel environment by ... head): 2-3 Hours • Climbing: 0-1 Hours • Grasping: 4-5 Hours Lifting Requirements • 0 - 15 ...
Team Leader Enrollment Advisor
Tampa, FL · On-site
... call center team management with strategic recruitment leadership. Reporting to the Head of Student Recruitment, the Team Leader oversees the recruitment team - including day-to-day sales floor ...
Team Leader Enrollment Advisor
Tampa, FL · On-site
... call center team management with strategic recruitment leadership. Reporting to the Head of Student Recruitment, the Team Leader oversees the recruitment team - including day-to-day sales floor ...
Business Center Representative - Loews Sapphire Falls, Orlando, FL
Orlando, FL · On-site
$15 - $16.80/hr
Position Overview Assist with the daily Business Center operations within a hotel environment by ... head): 2-3 Hours • Climbing: 0-1 Hours • Grasping: 4-5 Hours Lifting Requirements • 0 - 15 ...
Business Center Representative - Loews Sapphire Falls, Orlando, FL
Orlando, FL · On-site
$15 - $16.80/hr
Position Overview Assist with the daily Business Center operations within a hotel environment by ... head): 2-3 Hours • Climbing: 0-1 Hours • Grasping: 4-5 Hours Lifting Requirements • 0 - 15 ...
Product Manager - Call Center AI Advancements
Jacksonville, FL · On-site
$125 - $150/hr
Manage risk by providing visibility (regular status reports, etc.) and addressing any impending challenges head on to proactively mitigate execution challenges. * Guide the initiative through ...
Product Manager - Call Center AI Advancements
Jacksonville, FL · On-site
$125 - $150/hr
Manage risk by providing visibility (regular status reports, etc.) and addressing any impending challenges head on to proactively mitigate execution challenges. * Guide the initiative through ...
Product Manager - Call Center AI Advancements
Jacksonville, FL · On-site
$125 - $150/hr
Manage risk by providing visibility (regular status reports, etc.) and addressing any impending challenges head on to proactively mitigate execution challenges. * Guide the initiative through ...
Product Manager - Call Center AI Advancements
Jacksonville, FL · On-site
$125 - $150/hr
Manage risk by providing visibility (regular status reports, etc.) and addressing any impending challenges head on to proactively mitigate execution challenges. * Guide the initiative through ...
Product Manager - Call Center AI Advancements
Jacksonville, FL · On-site
$125 - $150/hr
Manage risk by providing visibility (regular status reports, etc.) and addressing any impending challenges head on to proactively mitigate execution challenges. * Guide the initiative through ...
Product Manager - Call Center AI Advancements
Jacksonville, FL · On-site
$125 - $150/hr
Manage risk by providing visibility (regular status reports, etc.) and addressing any impending challenges head on to proactively mitigate execution challenges. * Guide the initiative through ...
Product Manager - Call Center AI Advancements
Jacksonville, FL · On-site
$125 - $150/hr
Manage risk by providing visibility (regular status reports, etc.) and addressing any impending challenges head on to proactively mitigate execution challenges. * Guide the initiative through ...
Product Manager - Call Center AI Advancements
Jacksonville, FL · On-site
$125 - $150/hr
Manage risk by providing visibility (regular status reports, etc.) and addressing any impending challenges head on to proactively mitigate execution challenges. * Guide the initiative through ...
Manage risk by providing visibility (regular status reports, etc.) and addressing any impending challenges head on to proactively mitigate execution challenges. * Guide the initiative through ...
Manage risk by providing visibility (regular status reports, etc.) and addressing any impending challenges head on to proactively mitigate execution challenges. * Guide the initiative through ...
Manage risk by providing visibility (regular status reports, etc.) and addressing any impending challenges head on to proactively mitigate execution challenges. * Guide the initiative through ...
Manage risk by providing visibility (regular status reports, etc.) and addressing any impending challenges head on to proactively mitigate execution challenges. * Guide the initiative through ...
Assistant Supervisor PBX
Miami Beach, FL · On-site
Updates department head of any schedule changes before changes are put into effect. * Assists ... Monitors real-time call center reporting dashboard to ensure efficiency, calls are being answered ...
Assistant Supervisor PBX
Miami Beach, FL · On-site
Updates department head of any schedule changes before changes are put into effect. * Assists ... Monitors real-time call center reporting dashboard to ensure efficiency, calls are being answered ...
Assistant Supervisor PBX
Miami Beach, FL · On-site
Updates department head of any schedule changes before changes are put into effect. * Assists ... Monitors real-time call center reporting dashboard to ensure efficiency, calls are being answered ...
Assistant Supervisor PBX
Miami Beach, FL · On-site
Updates department head of any schedule changes before changes are put into effect. * Assists ... Monitors real-time call center reporting dashboard to ensure efficiency, calls are being answered ...
Assistant Supervisor PBX
Miami Beach, FL · On-site
Updates department head of any schedule changes before changes are put into effect. * Assists ... Monitors real-time call center reporting dashboard to ensure efficiency, calls are being answered ...
Assistant Supervisor PBX
Miami Beach, FL · On-site
Updates department head of any schedule changes before changes are put into effect. * Assists ... Monitors real-time call center reporting dashboard to ensure efficiency, calls are being answered ...
Head Call Center information
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The most popular types of Call Center jobs in Florida are:
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Contact Center Customer Service Manager
Orlando, FL • On-site
Frank Gay Residential
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 6 days ago
Job description
Overview
Frank Gay Services is seeking a driven and dependable Contact Center Customer Service Manager to help lead our high-volume, fast-paced contact center supporting our HVAC, plumbing, and electrical teams. You'll be the right hand to the Contact Center Manager, ensuring service excellence, optimizing workflows, and empowering a team of dispatchers and customer service representatives to deliver five-star experiences.
This role is ideal for someone who thrives on people leadership, thrives under pressure, and understands the unique rhythm of the skilled trades. If you can juggle metrics, coach like a pro, and keep a cool head during seasonal surges, this one's for you.
What's in it for YOU:
Benefits:
What you will bring:
Frank Gay Services is seeking a driven and dependable Contact Center Customer Service Manager to help lead our high-volume, fast-paced contact center supporting our HVAC, plumbing, and electrical teams. You'll be the right hand to the Contact Center Manager, ensuring service excellence, optimizing workflows, and empowering a team of dispatchers and customer service representatives to deliver five-star experiences.
This role is ideal for someone who thrives on people leadership, thrives under pressure, and understands the unique rhythm of the skilled trades. If you can juggle metrics, coach like a pro, and keep a cool head during seasonal surges, this one's for you.
What's in it for YOU:
- Team Leadership & Development
- Support the recruitment, training, and daily supervision of CSRs and dispatch staff.
- Lead by example to drive high performance, accountability, and positive culture.
- Monitor performance metrics and conduct coaching sessions to improve individual and team outcomes.
- Operational Excellence
- Assist in developing staffing plans, call routing, and daily workflows for maximum efficiency.
- Collaborate with the Contact Center Manager to implement SOPs and maintain service level agreements (SLAs).
- Handle escalated customer issues with professionalism and urgency.
- Performance Management & Reporting
- Track call center KPIs (e.g., call answer rate, booking rate, hold time, etc.).
- Identify trends and implement solutions to improve team productivity and customer satisfaction.
- Assist in creating and delivering reports to senior leadership.
- Cross-Functional Collaboration
- Partner with Field Operations, Sales, and HR to ensure seamless communication and service delivery.
- Support scheduling, dispatching, and customer follow-ups as needed.
- Ensure smooth communication between contact center and field techs during peak hours.
Benefits:
- Paid Vacation/PTO
- Medical, Dental, Vision Insurances, paid life insurance
- 401(k) with company match up to 4%
What you will bring:
- 2+ years of experience in a supervisory or assistant manager role within a contact center environment.
- Prior experience in the skilled trades industry or service business strongly preferred.
- Solid understanding of call center technology, CRM tools, and workforce management systems.
- Strong interpersonal, communication, and coaching skills.
- Ability to work flexible hours, including some evenings and weekends during high-demand seasons.