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HCLTech

Network Patch Management Analyst

Cary, NC · On-site

Job Role: Network Patch Management Analyst Location: Cary NC or Jacksonville FL (Onsite) Type ... ITIL 4 Foundation Disclaimer HCL is an equal opportunity employer, committed to providing equal ...

HCL Global Systems Inc

Systems Analyst 3

Austin, TX · On-site

HCL Global Systems Inc is a company focused on providing innovative technology solutions, and they are seeking a Systems Analyst 3 to enhance their data management capabilities. The role involves ...

HCL Global Systems Inc

Support Analyst

Irving, TX · On-site

HCL Global Systems Inc is seeking a Support Analyst to assist with supporting legacy applications ... various teams to manage incidents and ensure adherence to service level agreements.

HCL Global Systems Inc

Sr. BI Business Analyst

HCL Global Systems Inc is seeking a Sr. Business Analyst to join their BI team, focusing on driving data-driven decision-making. The role involves managing BI projects, gathering requirements, and ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

HCL is a $6.7 billion IT services company with over 111,092 professionals operating across 31 ... Escalate to the appropriate management level when thresholds are violated. * Close Service Call

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

HCL is a $6.7 billion IT services company with over 111,092 professionals operating across 31 ... Escalate to the appropriate management level when thresholds are violated. * Close Service Call

HCL Global Systems Inc

Systems Analyst

Atlanta, GA · On-site

HCL Global Systems Inc is seeking a Systems Analyst to provide technical assistance to computer ... and management to establish requirements for new systems or modifications. Qualifications

HCL Global Systems Inc

Systems Analyst

Atlanta, GA · On-site

HCL Global Systems Inc is seeking a Systems Analyst to provide technical assistance to users with ... and management to establish requirements for new systems or modifications. Qualifications

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As of Sep 13, 2026, the average yearly pay for hcl management analyst in the United States is $84,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $102,000.00 per year, depending on experience, location, and employer.

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Network Patch Management Analyst

Cary, NC • On-site

HCLTech
IT Services • 10K+ employees
Learn more about HCLTechexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Key responsibilities

  • Coordinate and track network device firmware/software patching activities as per approved change records.

  • Perform pre-patch tasks such as verifying device backups, confirming maintenance window communications, and validating access.

  • Monitor device health post-patching by verifying interface states, routing table, and connectivity.

Job description

Job Role: Network Patch Management Analyst

Location: Cary NC or Jacksonville FL (Onsite)

Type: Fulltime

ROLE SUMMARY

The L1 Network Patch Management Analyst supports the scheduling, co-ordination, and tracking of firmware and software updates across network devices (routers, switches, firewalls, and wireless infrastructure). The role focuses on executing pre-approved change tasks, performing health verification, and maintaining accurate patch records, under the direction of L2 engineers.

KEY RESPONSIBILITIES

  • Co-ordinate and track network device firmware/software patching activities (Cisco IOS/IOS-XE, Juniper JunOS, Aruba, Palo Alto) as per approved change records.
  • Perform pre-patch tasks: verify device backups, confirm maintenance window communications, and validate access.
  • Execute standard patching steps (image upload, verify MD5/SHA hash, schedule reload) under L2 supervision.
  • Monitor device health post-patching: verify interface states, routing table, and connectivity.
  • Log patch activity and outcomes in ITSM tickets (ServiceNow / Remedy).
  • Maintain network device firmware inventory and flag devices with outdated or end-of-support software.
  • Communicate maintenance windows to impacted stakeholders and NOC teams.
  • Escalate unexpected device failures, routing disruptions, or patching errors to L2 immediately.
  • Assist in generating weekly patch compliance reports for the network estate.

TECHNICAL SKILLS & KNOWLEDGE

  • Basic understanding of networking fundamentals: OSI model, IP addressing, VLANs, routing basics.
  • Familiarity with Cisco IOS CLI commands (show version, copy commands, reload).
  • Awareness of device backup processes (TFTP/SCP configuration backups).
  • Basic knowledge of network management systems (SolarWinds, Cisco Works, or similar).
  • Ability to follow detailed step-by-step patching runbooks.
  • Understanding of ITSM change management and maintenance window concepts.

SOFT SKILLS & COMPETENCIES

  • Accurate and methodical capable of following change procedures without deviation.
  • Clear communication for co-ordinating maintenance windows with NOC and application teams.
  • Comfortable working in shift / on-call environments including nights and weekends.
  • Escalates promptly and accurately when issues arise.

PREFERRED CERTIFICATIONS

  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • ITIL 4 Foundation

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

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