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Harte Hanks Jobs (NOW HIRING)

Harte Hanks

Customer Care Support - Tier 2

Simpsonville, SC

$15 - $19.25/hr

Pet Insurance, discounted legal services, employee discount programs, and more Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with ...

Harte Hanks

Customer Care Support - Tier 2

Greenville, SC

$16 - $20.50/hr

Pet Insurance, discounted legal services, employee discount programs, and more Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with ...

Harte Hanks

Customer Care Support - Tier 2

Mauldin, SC

$15.25 - $19.75/hr

Pet Insurance, discounted legal services, employee discount programs, and more Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with ...

Procom Services

Data Quality Analyst

Dallas, TX

Excellent knowledge of Industry standard (party) data model, third party reference data management like DNB, ACxIOM, Harte-hanks, and so on * Good exposure to Customer hierarchy management including ...

Arka Infotech Inc

.Net Developer

Dallas, TX

$47.75 - $63/hr

... in Harte Hanks Process Engineering efforts Technology and tools research and proposals Enterprise framework development and deployment Secondary Functions: Review use cases and workflow diagrams.

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$18

$38

$66

How much do harte hanks jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for harte hanks in the United States is $38.34, according to ZipRecruiter salary data. Most workers in this role earn between $30.05 and $44.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Harte Hanks employee?

To thrive at Harte Hanks, you generally need experience in marketing, customer engagement, and data analysis, often supported by a degree in marketing, communications, or a related field. Familiarity with CRM platforms, marketing automation tools, and analytics systems is typically required. Strong communication, problem-solving abilities, and adaptability set standout employees apart in client-focused, fast-paced environments. These skills and qualities are vital for delivering effective marketing solutions and building lasting client relationships in a competitive industry.

What is Harte Hanks?

Harte Hanks is a global customer experience company that provides marketing services and solutions such as customer care, data analytics, fulfillment, and digital marketing. They work with businesses to build stronger relationships with their customers through tailored marketing campaigns and customer support. Job opportunities at Harte Hanks range from customer service representatives and marketing analysts to operations managers and digital strategists. Employees often work in roles focused on client engagement, marketing technology, and business process outsourcing.

What is the difference between Harte Hanks vs Customer Data Analyst?

AspectHarte HanksCustomer Data Analyst
CredentialsMarketing, data analysis, or related degrees; certifications varyDegree in marketing, statistics, or data science; certifications in analytics tools
Work EnvironmentMarketing agency or customer engagement firm; collaborative teamsCorporate or agency settings; focus on data interpretation and reporting
Industry UsageUsed across marketing, customer engagement, and data-driven campaignsPrimarily in marketing, retail, and customer service industries

Harte Hanks focuses on marketing and customer engagement services, often involving data-driven campaigns, while a Customer Data Analyst specializes in analyzing customer data to inform marketing strategies. Both roles require analytical skills and familiarity with data tools, but Harte Hanks emphasizes campaign execution, whereas Customer Data Analysts focus on data interpretation and insights.

What types of projects and clients can I expect to work with at Harte Hanks?

At Harte Hanks, team members typically collaborate on a diverse range of marketing and customer engagement projects for clients across multiple industries such as retail, healthcare, technology, and finance. You may be involved in campaign management, data analytics, customer experience solutions, or digital marketing initiatives. The work environment is often fast-paced and collaborative, with cross-functional teams working together to deliver results-driven solutions. This variety offers great opportunities to develop industry knowledge and grow your expertise in multiple marketing disciplines.
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What cities are hiring for Harte Hanks jobs? Cities with the most Harte Hanks job openings:
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Harte Hanks jobs near you
Infographic showing various Harte Hanks job openings in the United States as of August 2026, with employment types broken down into 3% Internship, 89% Full Time, 4% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $79,739 per year, or $38.3 per hour.

Onsite Customer Care Representative T2

Harte Hanks

Mauldin, SC

$14.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 27 days ago

Harte Hanks rating

5.7

Company rating: 5.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

42nd of 50 rated marketing agency

Job description

Overview of Job Responsibilities
A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities. They handle a mix of inbound phone calls, email support, and escalated cases, ensuring customers receive accurate, timely, and empathetic assistance. Tier 2 team members work as a consultative partner to your customer, building rapport and providing direction to customers.
Essential Responsibilities
  • Handle client's customer service and product related inquiries with empathy, patience, and professionalism via inbound phone, outbound phone calls, and email
  • Compose professional inquiry notes, written chats, emails for both internal and external digital channels
  • Acquire customer and issue-related information to input into the CRM database
  • Ask probing questions and use critical thinking to determine root cause of the customer issueUtilize any appropriate troubleshooting methods to provide a resolution to customer
  • Clearly document the customer's inquiry, the troubleshooting steps taken, and the inquiry resolution and/or next steps
  • Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites
  • Work closely with internal and external Consumer Customers
  • Maintain a high standard of professionalism and conduct throughout all interactions

Qualifications, Knowledge, and Skills
  • 5 years call center experience center experience
  • 2+ years retail or hospitality experience helpful but not required
  • Strong customer service, analytical thinking, and problem-solving skills
  • Familiarity with everyday computer tasks, internet navigation, and basic research skills
  • Experience with Android operating systems
  • Familiarity with troubleshooting technical devices such as cellular phones and tablets
  • Experience with major appliance support such as washer/dryer, refrigerator, microwaves, stoves, and other company branded products
  • Fundamental writing skills including basic spelling and grammar usage
  • The ability to perform repetitive tasks and remain seated for long periods of time
  • Proper use of verbal and written communications (grammatically correct; never using jargon or slang)
  • The ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously
  • Proficiency with Microsoft tools e.g. Microsoft Word, Excel, Teams, and Outlook
  • Ability to professionally and effectively defuse difficult situations over the phone and other support channels

What We Offer
  • Group Health and Wellness (Medical, Dental, and Vision)
  • Health Savings Account (HSA)
  • Educational Assistance
  • Voluntary plans, including critical illness, accident, and hospitalization
  • 401k plan with Company Match and Roth contributions with immediate vesting
  • Pet Insurance, discounted legal services, employee discount programs, and more

Who We Are
Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.
Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.
Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.
In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.

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