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Harley Service Manager Jobs (NOW HIRING)

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Harley-Davidson-Shallotte, NC Are you ready to take your career to the next level? Do you want to be a part of the winning team? Looking for a change of scenery? Our family of Harley-Davidson ...

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Harley Service Manager information

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$33K

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$118.5K

How much do harley service manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for harley service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is a Harley Service manager?

Harley Service Managers oversee the service department at Harley-Davidson dealerships or authorized service centers. They are responsible for managing staff, scheduling repairs and maintenance, ensuring high-quality service, and maintaining customer satisfaction. Service managers also handle budgeting, inventory management, and compliance with manufacturer standards. Their leadership helps ensure efficient operations and excellent care for both customers and their motorcycles.

How does a Harley Service manager typically collaborate with technicians and parts staff to ensure efficient service delivery?

A Harley Service Manager works closely with technicians to assign repair orders, set priorities based on customer needs, and ensure that work is completed to manufacturer standards. They also coordinate with the parts department to ensure necessary parts are available, helping to minimize delays and maximize productivity. Regular team meetings and clear communication are essential for addressing challenges, reviewing workloads, and ensuring that both customers and staff are satisfied with the service process.

What are the key skills and qualifications needed to thrive as a Harley Service manager, and why are they important?

To thrive as a Harley Service Manager, you need extensive knowledge of motorcycle mechanics, leadership experience, and a strong background in service operations, usually supported by relevant certifications or technical training. Familiarity with dealership management systems, OEM diagnostic tools, and service scheduling software is typically required. Excellent customer service, problem-solving abilities, and effective team communication are standout soft skills for this role. These skills ensure efficient workshop operations, high customer satisfaction, and a productive service team environment.

What is the difference between Harley Service Manager vs Harley Technician?

AspectHarley Service ManagerHarley Technician
CertificationsASE certifications, Harley-Davidson certificationsHarley-Davidson certifications, technical training
Work EnvironmentSupervisory role in service department, customer interactionHands-on repair and maintenance, technical diagnostics
ResponsibilitiesOverseeing service operations, managing staff, customer servicePerforming repairs, diagnostics, and maintenance on motorcycles

The Harley Service Manager primarily oversees the service department, manages staff, and ensures customer satisfaction, requiring supervisory skills and certifications. In contrast, the Harley Technician focuses on hands-on motorcycle repairs and diagnostics, with technical certifications. Both roles are essential in a Harley-Davidson service environment but differ in responsibilities and focus areas.

Is a Harley Service Manager a stressful job?

A Harley Service Manager often faces stress related to managing customer expectations, overseeing repair schedules, and ensuring quality service. The role requires strong organizational skills and the ability to handle multiple tasks in a fast-paced environment, which can contribute to job-related stress.

What cities are hiring for Harley Service Manager jobs?

Cities with the most Harley Service Manager job openings:

What are popular job titles related to Harley Service Manager jobs?

For Harley Service Manager jobs, the most frequently searched job titles are:

Service Manager - Old Glory Harley-Davidson

Laurel, MD • On-site

Old Glory Harley Davidson
Motor Vehicle Manufacturing • 51 - 200 employees
Learn more about Old Glory Harley Davidsonexternal

$85K - $95K/yr

Full-time

Re-posted 9 days ago

Job description

Job Title: Service Manager
Department: Service
Supervisor: General Manager
Summary Description
Responsible for achieving maximum profitability of the service department while focusing on customer retention. Effectively lead and manage personnel; have a strong knowledge of the service market and possess an in-depth understanding of how the Service Department affects other departments' numbers and processes.
Duties and Responsibilities
  • Provide prompt, dependable, high quality vehicle service to (internal & external) customers.
  • Ensure service department contributes an acceptable level of gross $ net profit.
  • Maximize productivity levels of service technicians.
  • Ensure service personnel are alert, well trained, and available when needed.
  • Review work-in-progress to ensure quality and timeliness.
  • Occasionally assist technicians when they are having difficulty performing service work.
  • Make estimates for internal and wreck repairs.
  • Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.
  • Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs.
  • Become familiar and efficient with all phases of the computer system required for service and parts management.
  • Ensure employees keep a clean, efficient, and orderly department.
  • Maintain a high degree of customer satisfaction.
  • Greet customers immediately, in a courteous and friendly manner.
  • Ensure that all customers are greeted, assisted and provided the opportunity to receive the maximum and most complete work performed on their equipment.
  • Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to "Make Things Right".
  • Gain the trust and confidence of new customers when they are introduced to the service department.
  • Give special attention to repeat orders to ensure the situation is corrected.
  • Maintain service follow-up programs.
  • Grow the volume of service work.
  • Maintain budgeted revenue and expense objectives.
  • Develop promotional campaigns in conjunction with the Parts & Sales departments.
  • Maintain efficiency reports on sales representatives.
  • Provide reports to GM, as requested.
  • Develop monthly and annual objectives for the department in collaboration with GM.
  • Ensure all end of day reports are completed.
  • Attend training sessions to keep current with service department issues.
  • Perform other related duties as assigned or requested.

Supervisory Responsibilities
  • Establish departmental work schedule, balancing the workloads of all employees with the needs of the department.
  • Enforce and maintain the department work schedule.
  • Monitor and address all comebacks with individual technicians.
  • Establish job assignments for all service employees within their skill levels.
  • Set policies and procedures for service department.
  • Manage employee performance (evaluate and counsel).
  • Ensure employees are following policies expected of them - Inspect what you Expect.
  • Assist with recruiting, interviewing, hiring, and termination employees.
  • Maintain records of all employees' performance reviews.
  • Ensure appropriate training is provided to all service employees (seminars, workshops, schools, etc.).

Qualifications & Job Requirements
  • Five years' progressive experience within the service department of a motor vehicle dealership.
  • Strong leadership skills.
  • Strong sales and sales management skills.
  • Previous experience in developing and coaching a high-performance service team.
  • Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with point-of-sale and parts and service management computer software or the ability to quickly learn.
  • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
  • Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
  • Capable of pushing and loading motorcycles.
  • High school diploma or equivalent.
  • Valid driver's license and motorcycle endorsement.
  • Passion for the motorcycling lifestyle and riding community.

Physical Demands
  • Requires the use of both hands.
  • Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material.
  • Requires the ability to balance and push an 800+lb motorcycle.

Working Conditions
  • The noise level in the work environment is usually loud.
  • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally exposed to exhaust fumes or other airborne particles.
  • Frequently works near moving mechanical parts.

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