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Harley Service Manager information

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$33K

$70K

$118.5K

How much do harley service manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for harley service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is a Harley Service manager?

Harley Service Managers oversee the service department at Harley-Davidson dealerships or authorized service centers. They are responsible for managing staff, scheduling repairs and maintenance, ensuring high-quality service, and maintaining customer satisfaction. Service managers also handle budgeting, inventory management, and compliance with manufacturer standards. Their leadership helps ensure efficient operations and excellent care for both customers and their motorcycles.

How does a Harley Service manager typically collaborate with technicians and parts staff to ensure efficient service delivery?

A Harley Service Manager works closely with technicians to assign repair orders, set priorities based on customer needs, and ensure that work is completed to manufacturer standards. They also coordinate with the parts department to ensure necessary parts are available, helping to minimize delays and maximize productivity. Regular team meetings and clear communication are essential for addressing challenges, reviewing workloads, and ensuring that both customers and staff are satisfied with the service process.

What are the key skills and qualifications needed to thrive as a Harley Service manager, and why are they important?

To thrive as a Harley Service Manager, you need extensive knowledge of motorcycle mechanics, leadership experience, and a strong background in service operations, usually supported by relevant certifications or technical training. Familiarity with dealership management systems, OEM diagnostic tools, and service scheduling software is typically required. Excellent customer service, problem-solving abilities, and effective team communication are standout soft skills for this role. These skills ensure efficient workshop operations, high customer satisfaction, and a productive service team environment.

What is the difference between Harley Service Manager vs Harley Technician?

AspectHarley Service ManagerHarley Technician
CertificationsASE certifications, Harley-Davidson certificationsHarley-Davidson certifications, technical training
Work EnvironmentSupervisory role in service department, customer interactionHands-on repair and maintenance, technical diagnostics
ResponsibilitiesOverseeing service operations, managing staff, customer servicePerforming repairs, diagnostics, and maintenance on motorcycles

The Harley Service Manager primarily oversees the service department, manages staff, and ensures customer satisfaction, requiring supervisory skills and certifications. In contrast, the Harley Technician focuses on hands-on motorcycle repairs and diagnostics, with technical certifications. Both roles are essential in a Harley-Davidson service environment but differ in responsibilities and focus areas.

Is a Harley Service Manager a stressful job?

A Harley Service Manager often faces stress related to managing customer expectations, overseeing repair schedules, and ensuring quality service. The role requires strong organizational skills and the ability to handle multiple tasks in a fast-paced environment, which can contribute to job-related stress.

What cities are hiring for Harley Service Manager jobs?

Cities with the most Harley Service Manager job openings:

What are popular job titles related to Harley Service Manager jobs?

For Harley Service Manager jobs, the most frequently searched job titles are:

Service Manager - Florence, SC

Florence, SC • On-site

The Cole Family of Harley-Davidson Dealerships
See more jobs at The Cole Family of Harley-Davidson Dealershipsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Service Manager

Location: Harley-Davidson - Florence, SC

Are you ready to take your career to the next level? Do you want to be a part of the winning team? Looking for a change of scenery? Our family of Harley-Davidson dealerships represents a multi-point dealership family situated in the Southeast and Mid-Atlantic regions. We are a well-established award-winning family of dealerships who takes pride in offering superior customer service and hiring experienced, knowledgeable team members.

Our Harley-Davidson dealership is now accepting applications for a full-time self-motivated Service Manager who possess a customer-focused attitude. 

An Equal Opportunity Employer

Benefits:

  • 401K
  • Paid Vacation & Holidays
  • Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance
  • Health Flexible Spending Account
  • Earned Wage Access - ZayZoon
  • Company Discounts
  • Opportunities for growth and professional development

Position Summary: Service Manager

  • Provide prompt, dependable, high quality vehicle service to (internal & external) customers.
  • Ensure service department contributes an acceptable level of gross $ net profit.
  • Maximize productivity levels of service technicians.
  • Ensure service personnel are alert, well trained, and available when needed.
  • Review work-in-progress to ensure quality and timeliness.
  • Occasionally assist technicians when they are having difficulty performing service work.
  • Make estimates for internal and wreck repairs.
  • Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.
  • Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs.
  • Become familiar and efficient with all phases of the computer system required for service and parts management.
  • Ensure employees keep a clean, efficient, and orderly department.
  • Maintain service follow-up programs.
  • Grow the volume of service work.
  • Maintain budgeted revenue and expense objectives.
  • Develop promotional campaigns in conjunction with the Parts & Sales departments.
  • Maintain efficiency reports on sales representatives.
  • Provide reports to GM, as requested.
  • Develop monthly and annual objectives for the department in collaboration with GM,
  • Attend training sessions to keep current with service department issues.

Qualifications and Job Requirements:

  • 2+ years progressive experience within the service department of a motor vehicle dealership.
  • Prefer knowledge and experience with sales of Harley-Davidson/Buell motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with point-of-sale and parts & service management computer software or the ability to quickly learn due to experience with other systems.
  • Current, valid motorcycle license.

All statements made by applicants for employment during the application will be checked for accuracy. We offer equal employment opportunities to all qualified persons without regard to race, color, sex (including gender identity and sexual orientation), religion, age, national origin, genetic information, citizenship status, marital status, pregnancy (including childbirth, related medical conditions, and lactation), physical or mental disability, past, present, or future service in the Uniformed Services of the United States, or any other basis prohibited by local, state, or federal law. If you need help to fill out this application form or during any phase of the application, interview, or employment process, please notify the Human Resources Officer to discuss accommodations. The use of this form does not mean there are positions open and does not obligate us in any way.

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