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Harley Service Manager information

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$33K

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$118.5K

How much do harley service manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for harley service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is a Harley Service manager?

Harley Service Managers oversee the service department at Harley-Davidson dealerships or authorized service centers. They are responsible for managing staff, scheduling repairs and maintenance, ensuring high-quality service, and maintaining customer satisfaction. Service managers also handle budgeting, inventory management, and compliance with manufacturer standards. Their leadership helps ensure efficient operations and excellent care for both customers and their motorcycles.

How does a Harley Service manager typically collaborate with technicians and parts staff to ensure efficient service delivery?

A Harley Service Manager works closely with technicians to assign repair orders, set priorities based on customer needs, and ensure that work is completed to manufacturer standards. They also coordinate with the parts department to ensure necessary parts are available, helping to minimize delays and maximize productivity. Regular team meetings and clear communication are essential for addressing challenges, reviewing workloads, and ensuring that both customers and staff are satisfied with the service process.

What are the key skills and qualifications needed to thrive as a Harley Service manager, and why are they important?

To thrive as a Harley Service Manager, you need extensive knowledge of motorcycle mechanics, leadership experience, and a strong background in service operations, usually supported by relevant certifications or technical training. Familiarity with dealership management systems, OEM diagnostic tools, and service scheduling software is typically required. Excellent customer service, problem-solving abilities, and effective team communication are standout soft skills for this role. These skills ensure efficient workshop operations, high customer satisfaction, and a productive service team environment.

What is the difference between Harley Service Manager vs Harley Technician?

AspectHarley Service ManagerHarley Technician
CertificationsASE certifications, Harley-Davidson certificationsHarley-Davidson certifications, technical training
Work EnvironmentSupervisory role in service department, customer interactionHands-on repair and maintenance, technical diagnostics
ResponsibilitiesOverseeing service operations, managing staff, customer servicePerforming repairs, diagnostics, and maintenance on motorcycles

The Harley Service Manager primarily oversees the service department, manages staff, and ensures customer satisfaction, requiring supervisory skills and certifications. In contrast, the Harley Technician focuses on hands-on motorcycle repairs and diagnostics, with technical certifications. Both roles are essential in a Harley-Davidson service environment but differ in responsibilities and focus areas.

Is a Harley Service Manager a stressful job?

A Harley Service Manager often faces stress related to managing customer expectations, overseeing repair schedules, and ensuring quality service. The role requires strong organizational skills and the ability to handle multiple tasks in a fast-paced environment, which can contribute to job-related stress.

What cities are hiring for Harley Service Manager jobs?

Cities with the most Harley Service Manager job openings:

What are popular job titles related to Harley Service Manager jobs?

For Harley Service Manager jobs, the most frequently searched job titles are:

Service Manager

Billerica, MA • On-site

High Octane Harley-Davidson
Retail • 11 - 50 employees
Learn more about High Octane Harley-Davidsonexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

We are looking for a take-charge Service Manager to lead a busy Service department. Candidates must have 5+ years of vehicle service operations experience with proven leadership and the ability to run a shop with a high level of quality output and customer satisfaction.

Key Result Areas:
  • CSI and Customer Retention and Experience
  • Service Technician Production and Profitability
  • Service Drive Efficiency and Follow-up
  • Employee Satisfaction and Retention
Major Duties and Responsibilities:
  • Ensure smooth and profitable operation of the service department.
  • Be able to effectively manage both people and processes.
  • Managing the front-end Service Advisor staff.
  • Manage proactive follow-up with current and previous customers.
  • Oversee proper dispatching of work to service technicians.
  • Monitor, interpret and evaluate reporting for technician productivity.
  • Provide oversight to Service Advisors on their performance in key metrics.
  • Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency and profitability in a fun and upbeat environment.
  • Lead continuous improvement efforts that support annual goals for service and cost control.
  • Maintain a high degree of customer satisfaction with the ability to handle customer complaints.
Qualifications and Job Requirements:
  • 5+ years of experience as a Service Manager in a high-volume shop.
  • Possess sound judgment and decision-making abilities.
  • Aggressive Pay Plans.
  • Employee Discounts.
  • 401K with Company Match.
  • Medical, Dental and Vision Insurance.
  • Voluntary Term Life, Short and Long-Term Disability.
  • Accident, Critical Illness and Cancer Insurance.
  • Flexible Spending Account access.
  • Legal Shield and Identity Theft Shield.
  • Competitive Vacation Time.

PVM Enterprises current family of Harley-Davidson dealerships include 9 of the top 25 volume Harley-Davidson dealerships (600+ total dealerships) in the country.

  • Manchester Harley-Davidson (Manchester, NH) - #1 in New England
  • High Octane Harley-Davidson (Billerica, MA) - #1 in Massachusetts
  • Rockstar Harley-Davidson (Fort Myers, FL) - #1 in SW Florida
  • Motown Harley-Davidson (Taylor, MI) - #1 in Michigan
  • Alligator Alley Harley-Davidson (Sunrise, FL) - #1 in Southeast Florida
  • Palm Beach Harley-Davidson in (West Palm Beach, FL) #2 SE Florida
  • Old Glory Harley-Davidson (Laurel, MD) -#1 in Maryland
  • Stars and Stripes Harley-Davidson (Langhorne, PA) - #1 in Pennsylvania
  • MotorCity Harley-Davidson (Farmington Hills, MI) - #2 in Michigan
  • Patriot Harley-Davidson (Fairfax, VA) - #1 in Washington DC.
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