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Hardware Store Customer Service Jobs (NOW HIRING)

Ace Hardware

Assistant Store Manager

Brockway, PA

$14 - $18/hr

... customer service. The ideal candidate will have at least 2 years of previous retail management ... Ace Hardware offers a career path and opportunity to grow and advance. The ability to lift 50 ...

Apply Early

Ace Hardware

Assistant Store Manager

Silver City, NM

... customer service. The ideal candidate will have at least 2 years of previous retail management ... Ace Hardware offers a career path and opportunity to grow and advance. The ability to lift 50 ...

Ace Hardware

Assistant Store Manager

Glastonbury, CT

$40K - $60K/yr

... customer service. The ideal candidate will have at least 2 years of previous retail management ... Ace Hardware offers a career path and opportunity to grow and advance. Ace Hardware is an Equal ...

Ace Hardware

Assistant Store Manager

Azle, TX

$15 - $18/hr

... customer service. The ideal candidate will have at least 2 years of previous retail management ... Ace Hardware offers a career path and opportunity to grow and advance. Ace Hardware is an Equal ...

Ace Hardware

Assistant Store Manager

Clinton, SC

... customer service. The ideal candidate will have at least 2 years of previous retail management ... Ace Hardware offers a career path and opportunity to grow and advance. Ace Hardware is an Equal ...

Apply Early

Ace Hardware

Assistant Store Manager

Norman, OK

... customer service. The ideal candidate will have at least 2 years of previous retail management ... Ace Hardware offers a career path and opportunity to grow and advance. Ace Hardware is an Equal ...

Apply Early

Ace Hardware

Assistant Store Manager

Laurens, SC

... customer service. The ideal candidate will have at least 2 years of previous retail management ... Ace Hardware offers a career path and opportunity to grow and advance. Ace Hardware is an Equal ...

Apply Early

Ace Hardware

Assistant Store Manager

Springdale, AR · On-site

... customer service. The ideal candidate will have at least 2 years of previous retail management ... Ace Hardware offers a career path and opportunity to grow and advance. Ace Hardware is an Equal ...

Ace Hardware

Assistant Store Manager

Kearney, MO

... customer service. The ideal candidate will have at least 2 years of previous retail management ... Ace Hardware offers a career path and opportunity to grow and advance. Ace Hardware is an Equal ...

Apply Early

Ace Hardware

Assistant Store Manager

Brockway, PA

$14 - $18/hr

... customer service. The ideal candidate will have at least 2 years of previous retail management ... Ace Hardware offers a career path and opportunity to grow and advance. The ability to lift 50 ...

Ace Hardware

Assistant Store Manager

Candler, NC

$15 - $18/hr

Are you a hardware hero? Our customers will love you! Bring your knowledge and we'll teach you ... service standards are met * Dive into diverse responsibilities: From inventory management and ...

Apply Early

Ace Hardware

Assistant Store Manager

Oakland, MD · On-site

$35K - $52K/yr

... customer service. The ideal candidate will have at least 2 years of previous retail management ... Ace Hardware offers a career path and opportunity to grow and advance. Ace Hardware is an Equal ...

Ace Hardware

Assistant Store Manager

Laveen, AZ

... customer service. The ideal candidate will have at least 2 years of previous retail management ... Ace Hardware offers a career path and opportunity to grow and advance. The ability to lift 50 ...

Apply Early

Ace Hardware

Assistant Store Manager

Huron, OH

$14 - $16/hr

... customer service. The ideal candidate will have at least 2 years of previous retail management ... Ace Hardware offers a career path and opportunity to grow and advance. The ability to lift 50 ...

Ace Hardware

Assistant Store Manager

Kearney, MO · On-site

... customer service. The ideal candidate will have at least 2 years of previous retail management ... Ace Hardware offers a career path and opportunity to grow and advance. Ace Hardware is an Equal ...

Ace Hardware

Assistant Store Manager

Saluda, VA · On-site

$15 - $18/hr

We are independently owned and part of a worldwide community of Ace retail stores committed to winning customers through legendary customer service. At Horn's Ace Hardware locations, we pride ...

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All JobsHardware Store Customer Service Jobs

Hardware Store Customer Service information

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How much do hardware store customer service jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for hardware store customer service in the United States is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

What are hardware store customer service representatives?

Hardware store customer service representatives assist customers by providing product information, helping locate items, and answering questions about home improvement projects. They may also handle returns, process transactions, and ensure store shelves are stocked and organized. Their role is crucial in delivering a positive shopping experience and supporting customers with expert advice. Good communication skills and knowledge of hardware products are essential for this position.

What are some good customer service jobs?

Customer service jobs include roles such as retail sales associates, call center representatives, and front desk staff. These positions typically require strong communication skills, patience, and the ability to handle customer inquiries in person or over the phone. In a hardware store, customer service associates assist customers with product selection, provide technical advice, and process transactions, often working flexible hours and using point-of-sale systems.

What are some common challenges Hardware Store Customer Service representatives face, and how can they effectively handle them?

Hardware Store Customer Service representatives often encounter challenges such as assisting customers with complex product selections, managing high foot traffic during peak hours, and addressing product returns or complaints. To handle these effectively, it's important to have a solid understanding of the store's inventory, actively listen to customer needs, and communicate solutions clearly. Building product knowledge, remaining patient, and collaborating with team members for specialized questions can help ensure a positive customer experience and personal job satisfaction.

Which retail store pays the most?

For a hardware store customer service role, pay rates vary by company and location, but generally, larger national chains like The Home Depot and Lowe's tend to offer higher wages compared to smaller or regional stores. Experienced employees or those with specialized skills may earn higher wages or bonuses, especially in competitive markets.

What job makes $10,000 a month without a degree?

In a hardware store customer service role, earning $10,000 a month without a degree is unlikely, as these positions typically pay hourly wages below that level. High earnings in retail or customer service generally require extensive experience, management responsibilities, or additional skills, but such roles rarely reach that income without advanced qualifications or ownership opportunities.

How much does Ace Hardware pay in Florida?

Hardware store customer service associates at Ace Hardware typically earn an hourly wage that ranges from minimum wage up to around $12 to $15 per hour, depending on experience and location. Pay rates may vary based on store policies, employee tenure, and regional labor standards.

What is the difference between Hardware Store Customer Service vs Hardware Sales Associate?

AspectHardware Store Customer ServiceHardware Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; product knowledge; sales skills
Work EnvironmentRetail store, customer-facing, team-orientedRetail store, customer-facing, sales-driven
Employer & Industry UsageCommon in retail hardware stores, home improvement centersCommon in retail hardware stores, home improvement centers
Search & Comparison IntentFocus on customer service roles, support tasksFocus on sales, product recommendations, upselling

While both roles work in retail hardware stores and require customer interaction, Hardware Store Customer Service primarily focuses on assisting customers with inquiries, returns, and general support. In contrast, Hardware Sales Associates actively promote products, upsell, and drive sales. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a Hardware Store Customer Service representative, and why are they important?

To thrive as a Hardware Store Customer Service representative, you need a solid understanding of hardware products, basic sales principles, and ideally a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and product lookup tools is typically required. Excellent communication, problem-solving abilities, and patience help you provide helpful guidance and build customer trust. These skills ensure customers receive accurate assistance and a positive shopping experience, which drives store success and repeat business.
What cities are hiring for Hardware Store Customer Service jobs? Cities with the most Hardware Store Customer Service job openings:
What states have the most Hardware Store Customer Service jobs? States with the most job openings for Hardware Store Customer Service jobs include:
What job categories do people searching Hardware Store Customer Service jobs look for? The top searched job categories for Hardware Store Customer Service jobs are:
Hardware Store Customer Service jobs near you
Infographic showing various Hardware Store Customer Service job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,807 per year, or $17.2 per hour.
Assistant Store Manager

Assistant Store Manager

Ace Hardware

Brockway, PA

$14 - $18/hr

Full-time

Posted 17 days ago

Be an early applicant

Ace Hardware Corporation rating

6.0

Company rating: 6.0 out of 10

Based on 1,448 frontline employees who took The Breakroom Quiz

30th of 44 rated home improvement retailers

Job description

Retail leadership experience may qualify you for this exciting opportunity. Our friendly atmosphere, competitive wages, and commitment to excellence make Ace Hardware the Place for a fulfilling

career.

Leaders must delegate, train, and monitor the progress of all associates and all facets of the hardware store. The primary responsibilities of in-store management are to manage the sales, expenses, profits, assets, and team members' personal development to ensure customers are receiving the highest level of customer service.

The ideal candidate will have at least 2 years of previous retail management experience. We are looking for a qualified individual for role of assistant manager. Ace Hardware offers a career path and opportunity to grow and advance.

The ability to lift 50 pounds consistently, and to stand and walk for up to 8 hours during shift are required.

Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond

hardware: build a future, a purpose, and a community with us.

At Ace Hardware you have the opportunity to grow with the company in a fun and active work

environment.

Click through and start your journey with us now!

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

What Ace Hardware Corporation employees say

Pay

Benefits

Hours and flexibility

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Get the full story on Breakroom

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About Ace Hardware

Sourced by ZipRecruiter

Ace Hardware is a renowned company in the retail sector, headquartered in Oak Brook, IL, US. Dating back to its foundation in 1924 by a group of businessmen, the company has grown from a single store in Chicago to a global hardware cooperative consisting of more than 5,000 stores in over 60 countries. It operates in the home improvement sector and specializes in hardware, home goods, local niche services, and select specialty retailers. As prevalent in its motto "The Helpful Place", Ace Hardware's mission is to provide customers with high-quality hardware products while delivering exemplary customer service.

Industry

Retail, hardware, plumbing and hvac wholesalers and construction materials wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Oak Brook, IL, US

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