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Hard Rock Digital Jobs (NOW HIRING)

Hard Rock Digital

Specialist - Retail Support

Tampa, FL · On-site

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating, and ...

Hard Rock Digital

VIP Account Manager

Tallahassee, FL · On-site

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating and ...

Hard Rock Digital

Senior Developer - Marketing

Hollywood, FL · On-site +1

$50 - $66/hr

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We're building a team that resonates passion for learning, operating, and ...

Hard Rock Digital

NY · On-site

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating and ...

Praxis Tech

NY · On-site

About Hard Rock Digital Hard Rock Digital is a leading iGaming company that is rapidly expanding its operations. Benefits * Health Insurance * Retirement Planning * Paid Time Off * Professional ...

Hard Rock Digital

NY · On-site

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating and ...

Hard Rock Digital

Manager - Fraud

Atlantic City, NJ · On-site

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating, and ...

Hard Rock Digital

LMS Administrator

Hollywood, FL · On-site

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating and ...

Hard Rock Digital

Manager - Fraud

Atlantic City, NJ · On-site

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating, and ...

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Hard Rock Digital information

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How much do hard rock digital jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for hard rock digital in the United States is $23.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What is a Hard Rock Digital?

A Hard Rock Digital job refers to a role within Hard Rock Digital, the online and interactive gaming division of Hard Rock International. These jobs can include positions in software development, product management, marketing, customer support, and compliance for online sports betting and casino gaming. Employees work to create and manage digital gaming experiences while ensuring regulatory compliance and player engagement. The company blends technology, entertainment, and gaming expertise to deliver high-quality digital gaming solutions.

What does a typical workday look like for someone working at Hard Rock Digital?

A typical day at Hard Rock Digital involves collaborating with cross-functional teams—including software developers, designers, data analysts, and marketing professionals—to deliver engaging online gaming experiences. You may analyze user data, participate in product strategy meetings, test new features, and ensure compliance with relevant gaming regulations. The environment is dynamic and fast-paced, with a focus on continuous improvement and creative problem-solving. Employees often have opportunities to contribute ideas, take on leadership roles in projects, and grow their careers within the digital entertainment industry.

What are the key skills and qualifications needed to thrive in the Hard Rock Digital position, and why are they important?

To thrive at Hard Rock Digital, you need expertise in digital product development, data analytics, and familiarity with online gaming or sports betting platforms, often supported by a degree in computer science, marketing, or a related field. Proficiency with tools such as SQL databases, user experience design systems, analytics platforms, and industry-standard compliance protocols is typically required. Strong collaboration, problem-solving, and communication skills make candidates stand out in this dynamic environment. These competencies ensure innovative digital experiences, regulatory compliance, and effective teamwork in the fast-paced digital entertainment sector.

Does Hard Rock Digital have remote jobs?

Hard Rock Digital offers some remote job opportunities, depending on the role and department. Many positions may require on-site presence or hybrid arrangements, and remote work policies can vary by position and location. Job seekers should review individual job postings for specific remote work options and requirements.

Does Hard Rock Digital pay well?

Hard Rock Digital offers competitive salaries that align with industry standards for digital gaming and entertainment roles. Compensation can vary based on position, experience, and location, often supplemented with benefits and performance incentives.

What does Hard Rock Digital do?

Hard Rock Digital is a division that manages online gaming and sports betting operations for the Hard Rock brand. It develops, markets, and supports digital platforms, often requiring knowledge of gaming regulations, software development, and customer engagement strategies.
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Hard Rock Digital jobs near you
Infographic showing various Hard Rock Digital job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 80% Physical, 3% Hybrid, and 17% Remote job distribution, with an average salary of $47,881 per year, or $23 per hour.

Specialist - Retail Support

Tampa, FL • On-site

Hard Rock Digital
See more jobs at Hard Rock Digitalexternal

Full-time

PTO

Posted 12 days ago

Job description

What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?
What's the position?
Our Retail Support Specialist will report to the Customer Service Supervisors and will handle a wide range of customer queries including betting, payments, verification, promotions, and general information via multiple contact channels including live chat, email, social media, and voice. Sport and betting knowledge is advantageous but not essential as our comprehensive training plan assists with your development, ensuring you reach your full potential. We have a culture of continuous development as we believe our people are the key to success.
Overall duties include:
  • Deliver world-class customer service at our in-person support desk at Hard Rock
  • Provide additional customer service support through other communication platforms (Email, Chat, and Phone).
  • Build meaningful relationships with our players through a consultative approach, understanding their current and future needs, providing first contact resolution, and providing a positive outcome for the player and HRD (Hard Rock Digital)
  • Meet and exceed quality goals, productivity targets, and regulatory requirements
  • Navigate computer systems and applications to service our players, and enable them to get the most from our online and mobile platforms
  • Follow policies and procedures while also thinking creatively and passionately in ways to which we can make every user interaction meaningful and provide the best gaming experience possible.
  • Re-prioritize and adapt to an ever-changing environment
  • Operates in a team environment providing support in all areas and being agile in your day-to-day workflow.
  • As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

What are we looking for?
You will be a positive, confident, and enthusiastic Retail Support Specialist with the desire to help, guide and assist our players with their account queries. You will have a passion for delivering exceptional customer service using internal tools to assist and take ownership resulting in first time resolution. You will have strong computer literacy and numeracy skills, and a keen attention to detail with the ability to multitask. You will have a desire and willingness to learn, proactively maintaining awareness of policies and procedures while complying with Responsible Gambling and Regulatory requirements.
  • 2+ years of experience in a customer-facing role multi-channel role.
  • Ability to commute to work on time every day.
  • Availability to work flexible hours.
  • Confidence to work in a in-person support role.
  • Demonstrate personal excellence by remaining positive in difficult situations.
  • Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation.
  • Knowledge and understanding of sports betting, casino, and professional sports industry preferred but not required.
  • Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail.
  • Ability to learn and adapt to changing software and processes.
  • Excellent interpersonal, communication, verbal, and written skills
  • Empathy, curiosity, humility, and flexibility.

What's in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
  • Competitive pay and benefits
  • Flexible vacation allowance
  • Startup culture backed by a secure, global brand
  • Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community

Roster of Uniques
We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

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