Harborstone Credit Jobs (NOW HIRING)

Join Our Team at Harborstone Credit Union-Voted one of Washington's Best Workplaces!

Are you ready to make a difference in the lives of others while building your own career? At Harborstone Credit Union (HCU), we're more than just a financial institution-we're a community dedicated to building dreams and changing lives for generations to come!

Our values-Commitment, Dependability, and Kindness.

Guided by our Ten Essentials, we prioritize compassion and integrity, creating a culture where everyone feels valued and heard. This commitment has earned us 5-Star ratings in the industry, placing us among the top credit unions nationwide, and being recognized as one of "Washington's Best Workplaces." Together, we not only support each other but also uplift the communities we cherish, embodying the spirit of #HeartOfHarborstone in all that we do.

Foundational Roots

Harborstone's roots are enduring principles that ground our strategy-core values and purpose that remain constant, guiding long-term decisions and shaping our organizational identity.

MISSION: Why we exist. Building dreams; changing lives for generations to come.

VISION: The impact we aim to have. A world-class financial institution that builds trust as it assists members in achieving financial well-being through innovative solutions that foster thriving communities and economic vitality.

VALUES: How we act. Committed | Dependable | Kind

Benefits & Perks

At Harborstone Credit Union, we invest in our employees and their families by offering a comprehensive and competitive benefits package, including:

• Medical, dental, and vision insurance for employees
• Employer contribution toward dependent medical premiums (25%)
• Flexible Spending Accounts (FSA), including dependent care/childcare FSA
• Health Savings Account (HSA) with employer contributions
• 401(k) retirement plan with employer matching contributions
• Generous paid vacation and sick leave
• Paid holidays and a personal day
• Professional development and career growth opportunities
• Employee appreciation events and team-building activities
• Discounted loan rates and other employee financial benefits
• Wellness programs and resources
• A collaborative, supportive culture that values work-life balance and employee well-being

We believe our employees are our greatest asset. That's why we're committed to creating a workplace where team members feel valued, supported, and empowered to grow both personally and professionally.

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The Branch Manager is a key player in our branch's success, as they prioritize team building, member satisfaction, and achieving goals for the organization. The Branch Manager makes certain that Harborstone Credit Union continues to be a reliable financial partner in the community by fostering strong relationships with members and offering top-notch service. This position also includes risk management duties and active involvement in community events that support development and prosperity.

Compensation:

Minimum $72,600.57

Maximum $108,900.85

Placement in the pay scale will be determined by experience and qualifications.

Create Positive Member Experience: Ensures that team members adhere to member experience expectations and provides feedback and coaching to improve member service skills and operational efficiency.Team Leadership: Establish a culture of excellence, teamwork, and ongoing development by offering other bankers and tellers' direction, coaching, and support. Fosters a positive work environment focused on continuous improvement.Branch Meetings: Conducts branch meetings and one-on-one coaching sessions with branch personnel to discuss activities and performance tied to goals.Community Engagement: Participate in business development efforts, community outreach programs, and networking events to represent the credit union in the neighborhood.Growth and Development: Stay informed and provide ongoing training and development opportunities for about credit union products, services, and procedures.Member Relationship Management: Cultivate and maintain strong relationships with consumer and business members, acting as their primary point of contact for all banking requirements and inquiries (in-person, over the phone, and via email).Sales Excellence: Lead by example in product growth activities such as recognizing and opening account and membership opportunities, cross-servicing items, and meeting goals.Financial Needs Assessment: Conduct a thorough review of consumer and business members' financial situations, including income, expenses, assets, and obligations, to identify areas for product and service recommendations.Product Knowledge: Maintains expertise in Harborstone products and services, ensuring that members receive tailored recommendations to meet their financial goals.Educational Support: Provide consumer and business members with clear and helpful information to improve their knowledge of finances and independence while educating them about credit union products, services, and self-service alternatives.

Strong Leadership Skills: Experienced with the ability to inspire, motivate, and develop a team to achieve goals and objectives.Communication Skills: Excellent verbal communication skills with the ability to effectively interact with members and colleagues.Member Service Skills: Demonstrated ability to deliver exceptional member service in a fast-paced environment.Proactive Approach: Takes initiative in learning and adapting to changing environments.Attention to Detail: Strong accuracy and attention to detail in handling financial transactions and maintaining transaction records.Financial Aptitude: Comprehensive understanding of financial products, services, and industry trends, as well as the ability to communicate complex financial ideas clearly.Problem-Solving Skills: Strong analytical and solving skills, including the ability to understand member needs and offer appropriate solutions.Integrity: Commitment to upholding ethical standards and maintaining member confidentiality.Team Collaboration: Collaborative attitude, including the ability to work effectively as part of a team and communicate with teammates from various departments.Adaptability: Flexibility to adapt to changing priorities and operational needs.Reliability: Dependable and punctual with a strong work ethic.Tech Savvy: Proficiency in essential computer skills as well as experience with financial systems and software.Qualifications:

Experience: Any equivalent combination of education and experience, preferably within the financial industry, which provides the applicant with the knowledge, skills, and abilities required to perform the job.Education: Graduated with a high school diploma.Minimum Performance Goals:

Physical Considerations:Must be able to effectively read, write, and listen as well as communicate verbally, electronically and in written form with employees, members, board members, vendors, and the general public as required.May be asked to handle, move, and/or carry large boxes of supplies weighing up to 25 pounds.May require stooping, bending, squatting, and reaching for limited periods of time.May require sitting and standing for long periods of time.