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Happyfox Jobs (NOW HIRING)

Glassybaby

Customer Service Representative

Redmond, WA · On-site

$21.30 - $22.50/hr

Respond and manage tickets in HappyFox. * Manage FedEx claims & replacements. * Document common or recurring issues and communicate them to relevant stakeholders. * Help facilitate mail exchanges in ...

CWI

Title Customer Support Agent

Arizona City, AZ

$15.30 - $18.84/hr

Receive, scan, and upload contracts, titles, and supporting documents into internal systems (Salesforce, HappyFox, and related platforms). * Coordinate with internal teams (Accounting, Titles ...

Big Lots

Retail Store System Lead

Henderson, NC · On-site

Familiarity with service desk/ticketing platforms (e.g., ServiceNow, Jira, Happyfox). * Project Management certification (PMP, CAPM, or similar) is a plus. * Experience in retail technology ...

glassybaby

Customer Service Representative

Redmond, WA · On-site

$21.30 - $22.50/hr

Respond and manage tickets in HappyFox. * Manage FedEx claims & replacements. * Document common or recurring issues and communicate them to relevant stakeholders. * Help facilitate mail exchanges in ...

glassybaby

Customer Service Representative

Redmond, WA

$21.30 - $22.50/hr

Respond and manage tickets in HappyFox. * Manage FedEx claims & replacements. * Document common or recurring issues and communicate them to relevant stakeholders. * Help facilitate mail exchanges in ...

Farah and Farah

IT Support Technician II

Orlando, FL

$20 - $27.50/hr

Proficiency with ticketing systems such as HappyFox, ServiceNow, or similar. * Knowledge of IT security best practices, including endpoint protection and MFA. * Excellent communication and customer ...

The Farmer's Dog

IT Helpdesk Technician

Manhattan, NY · On-site

Required : • Experience managing a ticket queue in a helpdesk system (such as Jira, Zendesk, or HappyFox) and consistently provide timely, well-written responses. • Strong foundation in ...

Glassybaby LLC

Customer Service Representative

Redmond, WA · On-site

$21.30 - $22.50/hr

Respond and manage tickets in HappyFox. * Manage FedEx claims & replacements. * Document common or recurring issues and communicate them to relevant stakeholders. * Help facilitate mail exchanges in ...

glassybaby

Customer Service Representative

Redmond, WA

$21.30 - $22.50/hr

Respond and manage tickets in HappyFox. * Manage FedEx claims & replacements. * Document common or recurring issues and communicate them to relevant stakeholders. * Help facilitate mail exchanges in ...

Farah & Farah

IT Support Technician II

Orlando, FL · On-site

$20 - $27.50/hr

Proficiency with ticketing systems such as HappyFox, ServiceNow, or similar. * Knowledge of IT security best practices, including endpoint protection and MFA. * Excellent communication and customer ...

Arizona State Hospital

Job Page

Phoenix, AZ · On-site

$45K - $60K/yr

Automated work order or Facilities ticketing systems (e.g., HappyFox) Skills in: * Skill in quantitative data analysis and reporting to support vehicle and space utilization recommendations

Camping World

Title Customer Support Agent

Mesa, AZ

$41.60K - $45.76K/yr

Receive, scan, and uploadcontracts, titles, and supporting documents into internal systems (Salesforce,HappyFox, and related platforms). * Coordinate with internal teams(Accounting, Titles, Funding ...

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How much do happyfox jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for happyfox in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a HappyFox Support Specialist, and why are they important?

To thrive as a HappyFox Support Specialist, you need a solid understanding of customer service principles, ticket management, and troubleshooting, often supported by prior experience in help desk or technical support roles. Familiarity with the HappyFox help desk platform, CRM tools, and knowledge base systems is typically required. Excellent communication, patience, and problem-solving abilities help professionals excel in addressing customer needs efficiently. These skills and tools are crucial for ensuring timely issue resolution and high customer satisfaction in service-driven environments.

What are the most common challenges faced by support agents using HappyFox, and how can they overcome them?

Support agents using HappyFox often face challenges such as managing high ticket volumes, maintaining clear communication with customers, and ensuring timely follow-ups. To overcome these, agents can utilize features like automated ticket assignment, canned responses, and workflow automations, which help streamline repetitive tasks and prioritize urgent requests. Collaboration tools within HappyFox also enable agents to consult with team members or escalate complex issues, fostering a supportive work environment and efficient problem resolution.

What is a HappyFox job?

A HappyFox job typically refers to a role at HappyFox, a company that provides customer support and help desk software solutions. Positions at HappyFox can include software engineering, customer support, sales, marketing, and product management. Employees at HappyFox work on developing and maintaining tools that help businesses manage customer queries and support tickets efficiently. The company values innovation, collaboration, and customer-centric solutions. Working at HappyFox can offer opportunities for professional growth in the software and customer service industry.

What is the difference between Happyfox vs Customer Support Specialist?

AspectHappyfoxCustomer Support Specialist
Primary RoleHelpdesk and ticketing software providerCustomer service and support for clients
Required SkillsTechnical knowledge of support tools, software managementCommunication, problem-solving, customer interaction
Work EnvironmentSoftware industry, tech-focusedCustomer service centers, various industries
CertificationsIT support, software certifications beneficialCustomer service certifications helpful

Happyfox is a software company providing helpdesk solutions, while a Customer Support Specialist directly interacts with customers to resolve issues. The former focuses on software development and support tools, whereas the latter emphasizes customer communication and problem-solving skills. Both roles are essential in customer service industries but differ in responsibilities and work environment.

More about Happyfox jobs
What job categories do people searching Happyfox jobs look for? The top searched job categories for Happyfox jobs are:
Happyfox jobs near you
Infographic showing various Happyfox job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Temporary. Highlights an 87% Physical, and 13% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.
Customer Service Representative

Customer Service Representative

Glassybaby

Redmond, WA • On-site

$21.30 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

Job Type
Full-time
Description
Be the ambassador of glassybaby to the customer by providing excellent customer service to customers who contact glassybaby via phone and/or email. This is an in-person position at our corporate office in Redmond, Washington.
Requirements
Primary Duties:
  • Answer glassybaby customer service phone lines in a timely and professional manner.
  • Treat all customers equally and provide consistent, attentive service.
  • Respond to voicemails left on the customer service line within 24 hours.
  • Assist customers with questions, issues, and order support.
  • Respond to customer service emails within 24 hours.
  • Respond and manage tickets in HappyFox.
  • Manage FedEx claims & replacements.
  • Document common or recurring issues and communicate them to relevant stakeholders.
  • Help facilitate mail exchanges in Redmond.
  • Communicate with customer trends or escalations to the Customer Service Manager as needed.
  • Act as an amiable, informed, and helpful representative of the glassybaby brand.
  • Adjust duties and schedules as needed during the holiday season.
  • Demonstrate clear verbal and written communication skills.
  • Be a self-starter who is proactive and detail oriented.
  • Provide kind, courteous, and empathetic customer service.
  • Build rapport and meaningful connections with customers.
  • Willingness to learn and adapt to new technology and platforms.
  • Ability to navigate tense or high-pressure situations with professionalism and grace.
  • Affinity for color and design to assist customers with product selection.
  • Ability to assist the etching department with order facilitation as needed.
  • Strong organizational skills and accurate record keeping.
  • Retail sales experience required.

Measurements of Performance (ongoing):
  • Delivery of efficient, friendly, and responsive customer service.
  • Effectively represents and promotes the glassybaby brand and customer experience.
  • Demonstrates thorough knowledge of glassybaby's mission, product creation process, and giving programs.
  • Maintains high levels of customer satisfaction and positive customer feedback.

Education/Experience/Certifications/Licenses:
  • High school diploma or equivalent (GED)

Knowledge, Skills, and Abilities:
  • Clear verbal and written communication skills.
  • Self-starter and proactive.
  • Kind and courteous customer service skills.
  • Ability to create rapport with customers.
  • Retail sales experience preferred.

Physical Demands:
  • Ability to regularly lift-up to 35 pounds and rarely lift to 50 pounds.
  • Frequent standing, walking and sitting.
  • Must be able to work in conditions that are impacted by weather and climate.
  • Must be able to speak, hear read and write well enough to conduct conversations.
  • Vision abilities are critical and include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
  • Must be able to work in an environment where noise level is usually moderate.
  • Frequent use of hands to finger, handle, or feel; must be able to frequently reach with hands and arms; below, at and above the waistline

Benefits
Medical/Vision, Dental, STD, Paid Life and AD&D
401K with a company match
HSA and FSA programs
Voluntary Life and AD&D, Colonial Plans, Pet Insurance
Employee Discount
Access Perks - discount Program
Salary Description
$21.30 - 22.50 per hour

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