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Happyfox Jobs (NOW HIRING)

Big Lots

Retail Store IT Systems Lead

Henderson, NC · On-site

Familiarity with service desk/ticketing platforms (e.g., ServiceNow, Jira, Happyfox). * Project Management certification (PMP, CAPM, or similar) is a plus. * Experience in retail technology ...

CWI

Acquisition Processing Specialist

Arizona City, AZ · On-site

$15.30 - $18.84/hr

Enter and maintain acquisition and inventory data across internal systems (Salesforce, HappyFox, and related platforms) * Receive, scan, and organize documentation to ensure all records are complete ...

CWI

Title Customer Support Agent

Arizona City, AZ · On-site

$15.30 - $18.84/hr

Receive, scan, and upload contracts, titles, and supporting documents into internal systems (Salesforce, HappyFox, and related platforms). * Coordinate with internal teams (Accounting, Titles ...

Camping World

Title Customer Support Agent

Mesa, AZ

$41K - $45K/yr

Receive, scan, and uploadcontracts, titles, and supporting documents into internal systems (Salesforce,HappyFox, and related platforms). * Coordinate with internal teams(Accounting, Titles, Funding ...

Camping World

Acquisition Processing Specialist

Mesa, AZ

$41K - $45K/yr

Enter andmaintainacquisition and inventory data across internal systems (Salesforce,HappyFox, and related platforms) * Receive, scan, and organize documentation to ensure all records are complete and ...

Vehlo

Experience with CRM platforms (Salesforce, Zendesk, HappyFox), SQL, APIs, or basic networking concepts. Note: This is intended to outline the general responsibilities and requirements of the role. It ...

Willmeng Construction

IT Helpdesk

Phoenix, AZ · On-site

Log, categorize, prioritize, and manage incidents and requests in HappyFox in accordance with SLAs, scripts, and standard procedures. Troubleshoot and resolve common endpoint, connectivity, printing ...

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How much do happyfox jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for happyfox in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What are the most common challenges faced by support agents using HappyFox, and how can they overcome them?

Support agents using HappyFox often face challenges such as managing high ticket volumes, maintaining clear communication with customers, and ensuring timely follow-ups. To overcome these, agents can utilize features like automated ticket assignment, canned responses, and workflow automations, which help streamline repetitive tasks and prioritize urgent requests. Collaboration tools within HappyFox also enable agents to consult with team members or escalate complex issues, fostering a supportive work environment and efficient problem resolution.

What is the difference between Happyfox vs Customer Support Specialist?

AspectHappyfoxCustomer Support Specialist
Primary RoleHelpdesk and ticketing software providerCustomer service and support for clients
Required SkillsTechnical knowledge of support tools, software managementCommunication, problem-solving, customer interaction
Work EnvironmentSoftware industry, tech-focusedCustomer service centers, various industries
CertificationsIT support, software certifications beneficialCustomer service certifications helpful

Happyfox is a software company providing helpdesk solutions, while a Customer Support Specialist directly interacts with customers to resolve issues. The former focuses on software development and support tools, whereas the latter emphasizes customer communication and problem-solving skills. Both roles are essential in customer service industries but differ in responsibilities and work environment.

What is a HappyFox?

A HappyFox job typically refers to a role at HappyFox, a company that provides customer support and help desk software solutions. Positions at HappyFox can include software engineering, customer support, sales, marketing, and product management. Employees at HappyFox work on developing and maintaining tools that help businesses manage customer queries and support tickets efficiently. The company values innovation, collaboration, and customer-centric solutions. Working at HappyFox can offer opportunities for professional growth in the software and customer service industry.

What are the key skills and qualifications needed to thrive as a HappyFox support specialist?

To thrive as a HappyFox Support Specialist, you need a solid understanding of customer service principles, ticket management, and troubleshooting, often supported by prior experience in help desk or technical support roles. Familiarity with the HappyFox help desk platform, CRM tools, and knowledge base systems is typically required. Excellent communication, patience, and problem-solving abilities help professionals excel in addressing customer needs efficiently. These skills and tools are crucial for ensuring timely issue resolution and high customer satisfaction in service-driven environments.
More about Happyfox jobs
What job categories do people searching Happyfox jobs look for? The top searched job categories for Happyfox jobs are:
Happyfox jobs near you
Infographic showing various Happyfox job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Temporary. Highlights an 50% Physical, 5% Hybrid, and 45% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Retail Store IT Systems Lead

Big Lots

Henderson, NC • On-site

Full-time

Re-posted 22 days ago

Big Lots rating

5.0

Company rating: 5.0 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

605th of 732 rated retailers

Job description

Job Title: Retail Store Systems Lead
Department: Retail Technology / Store Operations
Reports To: Director of Store Systems
Location: On-Site
Employment Type: Full-Time
Position Summary:
The Retail Store Systems Lead is responsible for the end-to-end support and performance of store technology systems across all retail locations. This includes managing relationships with the POS vendor, ensuring PCI compliance, maintaining POS depot hardware, and overseeing system implementation for store openings, closings, and special projects. The role plays a key part in aligning technology initiatives with operational excellence and compliance requirements in a fast-paced retail environment.
Key Responsibilities:
POS Vendor Management
  • Serve as the primary point of contact for the POS software/hardware vendor.
  • Manage vendor SLAs, support escalations, updates, and performance reviews.
  • Coordinate system upgrades, feature deployments, and bug fixes with vendor teams.

PCI Compliance & Security
  • Ensure all store systems are compliant with PCI DSS requirements.
  • Coordinate with InfoSec and compliance teams on audits, remediation plans, and data protection protocols.
  • Maintain documentation and participate in regular reviews of security practices across store environments.

POS Depot & Hardware Maintenance
  • Oversee inventory, repair, and lifecycle management of POS hardware across all locations.
  • Manage depot processes including RMA handling, staging, and shipping of equipment.
  • Coordinate hardware refreshes and replacements in collaboration with field teams.

New Store Openings & Closures
  • Lead the technical planning and execution of store technology deployments for new locations.
  • Coordinate timelines and system installations across construction, operations, and IT teams.
  • Ensure proper decommissioning, data sanitation, and asset recovery for closing stores.

Project Management
  • Lead cross-functional technology projects including hardware/software rollouts, infrastructure upgrades, and system enhancements.
  • Develop and maintain project plans, communicate milestones, and manage risks.
  • Document procedures and provide post-project analysis to identify improvements.

Qualifications:
  • Associates degree in Information Systems, Business, or a related field (or equivalent experience).
  • 3+ years of experience in retail systems or IT operations, including vendor and project management.
  • Strong knowledge of POS systems (hardware and software), preferably NCR, Toshiba, or Oracle MICROS.
  • Solid understanding of PCI compliance and security best practices.
  • Experience coordinating cross-functional teams and managing timelines across departments.
  • Excellent communication, problem-solving, and organizational skills.

Preferred Skills:
  • Familiarity with service desk/ticketing platforms (e.g., ServiceNow, Jira, Happyfox).
  • Project Management certification (PMP, CAPM, or similar) is a plus.
  • Experience in retail technology deployments at scale (multi-unit, national footprint).
  • Understanding of networking basics, cabling, and low-voltage system planning.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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About Big Lots

Sourced by ZipRecruiter

Big Lots, headquartered in Westerville, Ohio, US, is a distinctive and diversified retail corporation. Operating in the retail industry, the company's core businesses involve offering an extensive range of merchandise such as furniture, seasonal items, consumables, soft home products, electronics, and accessories. Big Lots was founded in 1967 under the name Consolidated Stores Corporation until it was officially renamed Big Lots Inc. in 2001. The corporation's mission focuses on making a difference in the communities they serve by delivering surprising values every day. In line with this, Big Lots takes pride in their continued commitment to responsible retailing which includes their steadfast embrace of their corporate social responsibility.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Westerville, OH, US

Year founded

1967

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