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Guest Services Manager Jobs in Rio Rancho, NM (NOW HIRING)

Troon

Guest Service Attendant

Albuquerque, NM · On-site

$7.50/hr

... of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon. Compensation: $7.50 ...

Troon Golf

Guest Service Attendant

Albuquerque, NM · On-site

$7.50/hr

... of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon. Compensation: $7.50 ...

AUS Inc

Security Officer Guest Services

Albuquerque, NM · On-site

$19.25/hr

Security Officer Guest Services Allied Universal ® , North America's leading security and facility ... manage access credentials, monitor entry activity, and provide exceptional customer service and ...

Mister Car Wash

Guest Service Specialist

Rio Rancho, NM · On-site

$12.50 - $16.25/hr

Guest Service Specialist (GSS) Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering ...

Mister Car Wash

Guest Service Specialist

Bernalillo, NM · On-site

$13.25 - $17.50/hr

Guest Service Specialist (GSS) Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering ...

Mister Car Wash

Guest Service Specialist

Rio Rancho, NM · On-site

$16/hr

As we accelerate our growth across the country, we're looking for a Guest Service Specialist (GSS) who is ready to stand out and be part of something special. Why Join Mister? * Be part of an ...

Mister Car Wash

Guest Service Specialist

Albuquerque, NM · On-site

$13.25 - $17.50/hr

As we accelerate our growth across the country, we're looking for a Guest Service Specialist (GSS) who is ready to stand out and be part of something special. Why Join Mister? * Be part of an ...

Mister Car Wash

Guest Service Specialist

Albuquerque, NM · On-site

$13.25 - $17.25/hr

As we accelerate our growth across the country, we're looking for a Guest Service Specialist (GSS) who is ready to stand out and be part of something special. Why Join Mister? * Be part of an ...

Mister Car Wash

Guest Service Specialist

Rio Rancho, NM · On-site

$16 - $17/hr

As we accelerate our growth across the country, we're looking for a Guest Service Specialist (GSS) who is ready to stand out and be part of something special. Why Join Mister? * Be part of an ...

mcw

Guest Service Specialist

Rio Rancho, NM · On-site

$13 - $17/hr

Enjoy making meaningful connections with customers and are excited to learn and grow in customer service, retail, or hospitalitytype roles. * Sell with passion and energy. * Love working with others ...

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Showing results 21-40

All JobsGuest Services JobsGuest Services Manager JobsGuest Services Manager Jobs in Rio Rancho, NM

Guest Services Manager information

See Rio Rancho, NM salary details

$10

$19

$28

How much do guest services manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for guest services manager in Rio Rancho, NM is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $22.31 per hour, depending on experience, location, and employer.

How does a guest services manager typically collaborate with other departments to ensure a seamless guest experience?

A Guest Services Manager regularly works with housekeeping, maintenance, and food & beverage teams to address guest needs promptly and maintain high service standards. They coordinate with these departments to resolve any issues that arise during a guest's stay, such as special requests or room changes. Strong communication and organizational skills are essential, as the manager acts as a bridge between guests and other staff to ensure satisfaction. This collaborative approach not only enhances the guest experience but also fosters a supportive team environment.

What is the difference between Guest Services Manager vs Front Desk Supervisor?

AspectGuest Services ManagerFront Desk Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality or front desk training
Work EnvironmentHotels, resorts, hospitality venues overseeing guest experienceHotels, motels, hospitality settings managing front desk operations
Employer & Industry UsageCommonly employed in hotels and resortsPrimarily used in hotel front desk operations
Search & Comparison IntentPeople comparing guest experience management rolesIndividuals looking into front desk or reception supervisory roles

The Guest Services Manager focuses on overseeing overall guest experience, including service quality and staff management, while the Front Desk Supervisor manages daily front desk operations and staff. Both roles require customer service skills and hospitality knowledge, but the Guest Services Manager has broader responsibilities related to guest satisfaction and team leadership.

What are the key skills and qualifications needed to thrive as a guest services manager, and why are they important?

To thrive as a Guest Services Manager, you need strong customer service skills, leadership abilities, and experience in hospitality management, often supported by a degree in hospitality or related field. Familiarity with property management systems (PMS), reservation software, and front desk technology is typically required. Exceptional interpersonal skills, conflict resolution, and the ability to multitask under pressure set outstanding managers apart. These skills ensure seamless guest experiences, high satisfaction, and efficient team operations in a fast-paced hospitality environment.

What does a guest services manager do?

A Guest Services Manager oversees the experience of guests at hotels, resorts, or other hospitality establishments. They manage front desk staff, respond to guest inquiries or complaints, and ensure that all services meet company standards. Their role often includes training staff, coordinating with housekeeping and maintenance, and implementing policies to improve guest satisfaction. Guest Services Managers play a key role in ensuring a pleasant and seamless experience for all visitors.

Is guest relations a stressful job?

Guest Services Managers often handle guest complaints, coordinate services, and ensure customer satisfaction, which can be stressful during busy periods or when dealing with difficult guests. The role requires strong communication skills, problem-solving abilities, and the ability to remain calm under pressure.
More about Guest Services Manager jobs
What are the most commonly searched types of Guest Services jobs in Rio Rancho, NM? The most popular types of Guest Services jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Guest Services Manager jobs? Cities near Rio Rancho, NM with the most Guest Services Manager job openings:
Guest Services Manager jobs near you
Infographic showing various Guest Services Manager job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,961 per year, or $19.2 per hour.

Guest Service Agent

Residence Inn Albuquerque North

Albuquerque, NM • On-site

$13.75 - $17.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager
Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill
  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks
  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context
  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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