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Guest Services Director Jobs in Reston, VA (NOW HIRING)

European Wax Center

GUEST SERVICE ASSOCIATE

Alexandria, VA · On-site

$14 - $20/mo

... Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm ... direct supervisors. * Must be able to adapt to changes in activity frequently as the business ...

European Wax Center

GUEST SERVICE ASSOCIATE

Rockville, MD · On-site

$14 - $16/mo

... Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm ... direct supervisors. * Must be able to adapt to changes in activity frequently as the business ...

European Wax Center

GUEST SERVICE ASSOCIATE

Woodbridge, VA · On-site

$14 - $21/mo

... Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm ... direct supervisors. * Must be able to adapt to changes in activity frequently as the business ...

European Wax Center

GUEST SERVICE ASSOCIATE

Germantown, MD · On-site

$15 - $16/mo

... Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm ... direct supervisors. * Must be able to adapt to changes in activity frequently as the business ...

European Wax Center

GUEST SERVICE ASSOCIATE

Rockville, MD · On-site

$16 - $23/mo

... Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm ... direct supervisors. * Must be able to adapt to changes in activity frequently as the business ...

European Wax Center

GUEST SERVICE ASSOCIATE

Manassas, VA · On-site

$14 - $18/mo

... Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm ... direct supervisors. * Must be able to adapt to changes in activity frequently as the business ...

European Wax Center

GUEST SERVICE ASSOCIATE

Leesburg, VA · On-site

$14 - $18/hr

... Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm ... direct supervisors. * Must be able to adapt to changes in activity frequently as the business ...

European Wax Center

GUEST SERVICE ASSOCIATE

Germantown, MD · On-site

$15 - $16/mo

... Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm ... direct supervisors. * Must be able to adapt to changes in activity frequently as the business ...

European Wax Center

GUEST SERVICE ASSOCIATE

Dumfries, VA · On-site

$14 - $18/mo

... Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm ... direct supervisors. * Must be able to adapt to changes in activity frequently as the business ...

European Wax Center

GUEST SERVICE ASSOCIATE

Vienna, VA · On-site

$11 - $14/mo

... Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm ... direct supervisors. * Must be able to adapt to changes in activity frequently as the business ...

European Wax Center

GUEST SERVICE ASSOCIATE

Rockville, MD · On-site

$16 - $23/mo

... Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm ... direct supervisors. * Must be able to adapt to changes in activity frequently as the business ...

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Showing results 21-40

All JobsGuest Services JobsGuest Services Director JobsGuest Services Director Jobs in Reston, VA

Guest Services Director information

See Reston, VA salary details

$36.4K

$83.5K

$119.1K

How much do guest services director jobs pay per year?

As of Sep 4, 2026, the average yearly pay for guest services director in Reston, VA is $83,545.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $102,500.00 per year, depending on experience, location, and employer.

What does a guest services director do?

A Guest Services Director oversees the operations of guest services in a hospitality or entertainment setting, such as a hotel, resort, or event venue. Their main responsibilities include ensuring guests have a positive experience, managing guest relations staff, resolving complaints, and coordinating with other departments to meet guest needs. They also develop and implement service policies, train employees, and monitor service quality to maintain high standards. The Guest Services Director plays a key role in upholding the organization's reputation for excellent customer service.

What are the key skills and qualifications needed to thrive as a guest services director, and why are they important?

To thrive as a Guest Services Director, you need strong leadership abilities, extensive experience in hospitality management, and typically a bachelor’s degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management (CRM) software, and relevant certifications like Certified Hospitality Supervisor (CHS) are highly beneficial. Exceptional interpersonal skills, problem-solving abilities, and a customer-focused mindset help distinguish top performers in this role. These skills and qualities are vital for ensuring seamless guest experiences, resolving issues efficiently, and leading teams to uphold high service standards.

How does a guest services director typically collaborate with other departments to enhance the guest experience?

A Guest Services Director works closely with departments such as housekeeping, maintenance, food and beverage, and front desk to ensure a seamless and high-quality experience for guests. Regular coordination meetings and open lines of communication are essential for addressing guest feedback, resolving issues promptly, and implementing service improvements. By fostering strong interdepartmental relationships, the Guest Services Director can anticipate potential challenges and proactively create solutions that elevate overall guest satisfaction.

What is the difference between Guest Services Director vs Front Desk Manager?

AspectGuest Services DirectorFront Desk Manager
ResponsibilitiesOversees guest experience, manages guest relations, and coordinates service teamsManages front desk operations, check-ins, reservations, and staff scheduling
CredentialsExperience in hospitality, leadership skills, possibly a hospitality degreeCustomer service experience, hospitality or hotel management background often preferred
Work EnvironmentHigh-level management in hotels, resorts, or large hospitality venuesFront desk area, hotel lobby, or reception area

While both roles focus on guest satisfaction, the Guest Services Director has a broader leadership role overseeing overall guest experience, whereas the Front Desk Manager handles daily front desk operations. The Director typically has more strategic responsibilities, while the Manager focuses on operational tasks.

What are the most commonly searched types of Guest Services jobs in Reston, VA?

The most popular types of Guest Services jobs in Reston, VA are:

What are popular job titles related to Guest Services Director jobs in Reston, VA?

For Guest Services Director jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Guest Services Director jobs in Reston, VA look for?

The top searched job categories for Guest Services Director jobs in Reston, VA are:

What cities near Reston, VA are hiring for Guest Services Director jobs?

Cities near Reston, VA with the most Guest Services Director job openings:

Guest Services Director jobs near you
Infographic showing various Guest Services Director job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $83,545 per year, or $40.2 per hour.

Guest Service Agent

Springfield Residence Inn by Marriott Old Keene Mill

Springfield, VA • On-site

$16.50 - $18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Key responsibilities

  • Welcome guests, check them in and out, and assign rooms.

  • Answer phones, route calls, and take guest messages accurately.

  • Respond to guest questions, requests, and concerns in a timely and professional manner.

Job description

Guest Service Agent / Front Desk Agent- Full Time Hours Available!

Springfield Residence Inn by Marriott Old Keene Mill

Wage: $16.50 - $18.50/hr Based on Experience

 

Be the Friendly Face Our Guests Remember!

Do you have a genuine warmth and helpful nature? Do you enjoy making people feel welcome and creating a great first impression?

If you're friendly, dependable, and enjoy helping others, Tharaldson Hospitality Management wants you!

Our Guest Service Agents are often the first and last person a guest interacts with during their stay. You'll play an important role in creating a positive guest experience while working with a supportive team and gaining valuable hospitality experience.

With 90 hotels nationwide and continued growth ahead, Tharaldson offers opportunities to build your skills and advance your hospitality career.

What We Offer
  • Career advancement opportunities
  • Competitive pay
  • Daily Pay option
  • Employee hotel discounts
  • Flexible scheduling
  • Comprehensive benefits for eligible associates, including Medical, Dental, Vision, 401(k), and Profit Sharing
  • Paid Vacation
What You'll Do
  • Welcome guests with a friendly and professional attitude.
  • Check guests in and out and assign rooms.
  • Answer phones, route calls, and accurately take guest messages.
  • Respond to guest questions, requests, and concerns in a timely and professional manner.
  • Handle guest information and records with confidentiality and integrity.
  • Maintain accurate cash and transaction records.
  • Complete required front desk paperwork, logs, and reports.
  • Perform property walks and help maintain a clean, welcoming lobby and common areas.
  • Assist with breakfast service and keep the area clean and stocked, as needed.
  • Provide wake-up calls and assist guests with special requests.
  • Communicate important guest and property information to the team through the pass-on log.
  • Support hotel sales and marketing efforts as directed by the General Manager.
  • Assist with laundry and other hotel operations as needed.
  • Perform other duties as assigned.
What We're Looking For
  • Previous customer service experience preferred; hospitality experience is a plus.
  • A friendly, positive attitude and genuine desire to help others.
  • Strong communication and customer service skills.
  • Ability to remain professional and calm when handling guest concerns.
  • Ability to handle confidential guest information with integrity.
  • Basic computer and cash-handling skills.
  • Reliable and dependable attendance.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
  • High school diploma or equivalent preferred.

No hotel experience? No problem! We value a great attitude, willingness to learn, and a passion for providing excellent service.

Equal Employment Opportunity

Tharaldson Hospitality Management is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. We consider all qualified applicants without regard to any characteristic protected by federal, state, or local law.

Reasonable Accommodation

Tharaldson Hospitality Management is committed to providing reasonable accommodations to qualified applicants and associates with disabilities and to individuals with sincerely held religious beliefs, in accordance with applicable law. If you need an accommodation during the application or interview process, please contact Human Resources.