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Front Desk Agent Jobs in Reston, VA (NOW HIRING)

Donohoe Hospitality

Front Desk Agent

Reston, VA

$19/hr

We're seeking a passionate Front Desk Agent for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Elevate your career in hospitality with us! Our ...

Donohoe Hospitality Services

Front Desk Agent

Reston, VA · On-site

$19/hr

We're seeking a passionate Front Desk Agent for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Elevate your career in hospitality with us! Our ...

Donohoe Hospitality

FRONT DESK AGENT

Washington, DC

$16.25 - $20.50/hr

Front Desk Agent Compensation - Position Summary As a part of our front desk team, you are the heart of our hotel, where most guest interactions occur. Your role is vital in shaping our guests ...

Donohoe Hospitality

Front Desk Agent

Washington, DC

$20/hr

Front Desk Agent Salary Range: $19.00 - $20.00 hourly Position Summary As a part of our front desk team, you are the heart of our hotel where most guest interactions occur. Your role is vital in ...

Donohoe Hospitality Services

FRONT DESK AGENT

Washington, DC · On-site

$16.25 - $20.50/hr

Front Desk Agent Compensation - Position Summary As a part of our front desk team, you are the heart of our hotel, where most guest interactions occur. Your role is vital in shaping our guests ...

Crestline Hotels and Resorts

Front Desk Agent

Manassas, VA

$13.25 - $16.75/hr

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in ...

Hotel Nell

Front Desk Agent

Washington, DC · On-site

$15.75 - $20/hr

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with ...

The Darcy

Front Desk Agent

Washington, DC · On-site

$16.25 - $20.50/hr

FRONT DESK AGENT Be a Part of Something Special at The Darcy The Darcy is an eclectic, 226-room boutique hotel in Washington DC, providing chic accommodations, distinctive dining, and over 7,000 ...

Charlestowne Hotels

Front Desk Agent

Washington, DC

$15.75 - $20/hr

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with ...

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Front Desk Agent information

See Reston, VA salary details

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How much do front desk agent jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for front desk agent in Reston, VA is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.03 per hour, depending on experience, location, and employer.

What does a Front Desk Agent do?

A Front Desk Agent is responsible for greeting guests, checking them in and out of hotels or facilities, handling reservations, and providing information about the property and local area. They manage phone calls, respond to guest requests, and resolve any issues during a guest’s stay. Their role is crucial in creating a positive first impression and ensuring a smooth, pleasant experience for all guests.

What is the difference between Front Desk Agent vs Receptionist?

AspectFront Desk AgentReceptionist
CredentialsHigh school diploma; hospitality/customer service experienceHigh school diploma; administrative skills
Work EnvironmentHotels, resorts, hospitality settingsOffices, clinics, corporate environments
Employer & IndustryHotels, hospitality industryVarious industries including healthcare, corporate
Primary ResponsibilitiesCheck-ins/outs, guest inquiries, reservationsAnswer phones, greet visitors, administrative tasks

While both roles involve front-facing customer service, a Front Desk Agent primarily works in hospitality settings managing guest services, reservations, and check-ins. A Receptionist typically handles administrative duties in office environments, greeting visitors and managing communications. The roles share customer service skills but differ in industry focus and specific responsibilities.

What do you do as a front desk agent?

A front desk agent is responsible for greeting and checking in guests, managing reservations, answering inquiries, and providing information about the property or services. They often use computer systems to handle bookings and may perform administrative tasks, ensuring a smooth guest experience during their shift, which can include working evenings, weekends, or holidays.

What are some common challenges Front Desk Agents face during peak hours, and how can they effectively manage them?

During peak check-in and check-out periods, Front Desk Agents often handle high volumes of guests, manage multiple requests simultaneously, and resolve unexpected issues such as overbookings or special accommodations. Effective time management, clear communication, and a calm, professional demeanor are essential in these situations. Many agents rely on prioritizing urgent tasks, utilizing hospitality software efficiently, and collaborating closely with housekeeping and management teams to ensure smooth operations and guest satisfaction.

What Is a Front Desk Agent?

Front desk agents staff the front desk of a hotel and are often the first people to greet incoming guests. They register new guests and process final bills when guests check out of a room. Depending on the size of the hotel, the front desk agent may also be responsible for answering phone calls, making room reservations, carrying guest bags to rooms, and answering complaints. Since this is a job in the hospitality industry, people in this position may work nights, weekends, and holidays.

What does a front office agent do?

A front desk agent is responsible for greeting and checking in guests, managing reservations, handling customer inquiries, and providing information about the property or services. They often use computer systems to manage bookings and may handle phone calls, payments, and administrative tasks in a hospitality environment.

Can a shy person be a receptionist?

A front desk agent or receptionist can be a shy person, as the role often involves greeting visitors, answering phones, and managing administrative tasks. Success in the position depends on communication skills and comfort with interpersonal interactions, which can be developed over time with experience and training.

What are the key skills and qualifications needed to thrive as a Front Desk Agent, and why are they important?

To thrive as a Front Desk Agent, you need strong customer service skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro, and proficiency in using multi-line phone systems, are typically required. Excellent communication, problem-solving abilities, and a welcoming attitude help you stand out in this role. These skills ensure smooth guest experiences, efficient operations, and positive brand representation in hospitality settings.

What front desk jobs pay the most?

Senior front desk roles such as hotel front desk managers or administrative managers typically offer higher salaries, often exceeding $50,000 annually. Factors like location, experience, and additional responsibilities can influence pay, with specialized skills or certifications potentially increasing earning potential.
More about Front Desk Agent jobs
What job categories do people searching Front Desk Agent jobs in Reston, VA look for? The top searched job categories for Front Desk Agent jobs in Reston, VA are:
What cities near Reston, VA are hiring for Front Desk Agent jobs? Cities near Reston, VA with the most Front Desk Agent job openings:
Front Desk Agent jobs near you
Infographic showing various Front Desk Agent job openings in Reston, VA as of July 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,961 per year, or $16.3 per hour.

Front Desk Agent

Donohoe Hospitality

Reston, VA

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

We're seeking a passionate Front Desk Agent for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Elevate your career in hospitality with us! Our brand-new hotel, conveniently located at the Reston Town Center Metrorail Station, AC Hotel and Residence Inn Reston, opened in January 2025 with 267 rooms, including a Rooftop Bar and full-service restaurant serving breakfast and dinner.  The hotel is equipped with over 10,000 square feet of meeting space, an indoor heated pool, and a state-of-the-art fitness center.

Our guests' first impression starts with you! As a Front Desk Agent, you will welcome our guests to the hotel, ensure a smooth check-in, process payments, offer local insights, and pay close attention to detail to provide them with a friction-free experience.

Front Desk Agent

Salary Range: $17.00 - $19.00 per hour

Position Summary

Front Desk Agents assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests, and receive payment for services.

Essential Functions

  • Check guests in and out of the hotel in accordance with hotel and/or brand standards.
  • Inform guests about the hotel’s facilities, policies, and procedures. Provide tourist information to guests.
  • Handle the hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
  • Take, modify, and cancel guestroom reservations.
  • Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests.
  • Perform cashier duties, cash traveler’s checks. Post phone charges and other miscellaneous charges to guest accounts.
  • Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
  • Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
  • Maintain the cleanliness of the Front Office area.

Additional Responsibilities

  • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
  • Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills and Abilities

  •  Good communication and interpersonal skills.
  •  Ability to stand for extended periods of time.
  •  Ability to work in a fast-paced environment.
  •  Ability to maintain control and composure in difficult situations and exhibit good judgment.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance*, leaves of absence, retirement plans, paid time off, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.

*minimum 32 hours/week to qualify

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