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Front Desk Agent Jobs in Reston, VA (NOW HIRING)

Driftwood Hospitality Management

Front Desk Agent

Rockville, MD · On-site

$14.50 - $18.25/hr

Front Desk Agent The Hilton Washington DC/Rockville Hotel & Executive Meeting Center is looking for a friendly and dependable Front Desk Agent to join the team. Front Desk Agents are responsible for ...

Ogden Cap Properties

Front Desk Agent

Washington, DC · On-site

$16.25 - $20.50/hr

Front Desk Agent The Jefferson, Washington DC is seeking a Front Desk Agent to join the team at our award-winning hotel. The Jefferson celebrates numerous accolades both for service and our food and ...

Phoenix Park Hotel

Front Desk Agent

Washington, DC · On-site

$23.91/hr

FRONT DESK AGENT WANTED Phoenix Park Hotel | Washington, DC Starting Pay: $23.91/hour Benefits Start the 1st of the Month After 30 Days! Why Join Us? Medical, Dental & Vision Insurance Paid Time Off ...

Salamander Hospitality

Front Desk Agent

Middleburg, VA · On-site

$22/hr

Front Desk Agent | Luxury Resort | Full-Time Salamander Middleburg - Middleburg, VA Start your luxury hospitality career at a Forbes Five-Star resort where Front Desk professionals are trained to ...

Salamander Hospitality

Front Desk Agent

Middleburg, VA · On-site

$13 - $16.50/hr

Front Desk Agent | Luxury Resort | Full-Time Salamander Middleburg - Middleburg, VA Start your luxury hospitality career at a Forbes Five-Star resort where Front Desk professionals are trained to ...

Hotel Spero

FRONT DESK AGENT

Washington, DC · On-site

$23.91/hr

Front Desk Agent Wanted Phoenix Park Hotel | Washington, DC Starting Pay: $23.91/hour Benefits Start the 1st of the Month After 30 Days! Why Join Us? Medical, Dental & Vision Insurance Paid Time Off ...

Donohoe Hospitality

Front Desk Agent

Reston, VA · On-site

$19/hr

We're seeking a passionate Front Desk Agent for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Elevate your career in hospitality with us! Our ...

Donohoe Companies

Front Desk Agent

Reston, VA · On-site

$17 - $19/hr

We're seeking a passionate Front Desk Agent for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Elevate your career in hospitality with us! Our ...

Donohoe Hospitality Services

Front Desk Agent

Reston, VA · On-site

$19/hr

We're seeking a passionate Front Desk Agent for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Elevate your career in hospitality with us! Our ...

DHS Brand

Front Desk Agent

Herndon, VA · On-site

$17 - $19/hr

Front Desk Agent We're seeking a passionate Front Desk Agent for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Elevate your career in ...

Rosewood Washington, D.C.

Front Desk Agent

Washington, DC · On-site

$23 - $24/hr

Front Desk Agent Rosewood Washington, D.C. is looking for a Front Desk Agent to join our team! Nestled in the heart of Georgetown, our property blends timeless elegance with modern luxury, and our ...

New

Rosewood Hotels

Front Desk Agent

Washington, DC · On-site

$23 - $24/hr

Front Desk Agent Rosewood Washington, D.C. is looking for a Front Desk Agent to join our team! Nestled in the heart of Georgetown, our property blends timeless elegance with modern luxury, and our ...

New

HYATT Hotels

Front Desk Agent

Alexandria, VA · On-site

$15.25 - $19.25/hr

Front Desk Agent Seeking a Front Desk Agent to join our team! Full-Time About Us: Our team culture motivates and encourages each individual member to achieve "MORE" in daily life and prosper in their ...

Ogden CAP

Front Desk Agent

Washington, DC · On-site

$16.25 - $20.50/hr

Front Desk Agent is responsible for providing a warm and welcoming experience for our guests. As the first point of contact, a Guest Service Agent ensures that all guests needs are met at check in ...

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Front Desk Agent information

See Reston, VA salary details

$9

$16

$21

How much do front desk agent jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for front desk agent in Reston, VA is $16.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What does a front desk agent do?

A Front Desk Agent is responsible for greeting guests, checking them in and out of hotels or facilities, handling reservations, and providing information about the property and local area. They manage phone calls, respond to guest requests, and resolve any issues during a guest’s stay. Their role is crucial in creating a positive first impression and ensuring a smooth, pleasant experience for all guests.

What is the difference between Front Desk Agent vs Receptionist?

AspectFront Desk AgentReceptionist
CredentialsHigh school diploma; hospitality/customer service experienceHigh school diploma; administrative skills
Work EnvironmentHotels, resorts, hospitality settingsOffices, clinics, corporate environments
Employer & IndustryHotels, hospitality industryVarious industries including healthcare, corporate
Primary ResponsibilitiesCheck-ins/outs, guest inquiries, reservationsAnswer phones, greet visitors, administrative tasks

While both roles involve front-facing customer service, a Front Desk Agent primarily works in hospitality settings managing guest services, reservations, and check-ins. A Receptionist typically handles administrative duties in office environments, greeting visitors and managing communications. The roles share customer service skills but differ in industry focus and specific responsibilities.

What are some common challenges front desk agents face during peak hours, and how can they effectively manage them?

During peak check-in and check-out periods, Front Desk Agents often handle high volumes of guests, manage multiple requests simultaneously, and resolve unexpected issues such as overbookings or special accommodations. Effective time management, clear communication, and a calm, professional demeanor are essential in these situations. Many agents rely on prioritizing urgent tasks, utilizing hospitality software efficiently, and collaborating closely with housekeeping and management teams to ensure smooth operations and guest satisfaction.

What is a front desk agent?

Front desk agents staff the front desk of a hotel and are often the first people to greet incoming guests. They register new guests and process final bills when guests check out of a room. Depending on the size of the hotel, the front desk agent may also be responsible for answering phone calls, making room reservations, carrying guest bags to rooms, and answering complaints. Since this is a job in the hospitality industry, people in this position may work nights, weekends, and holidays.

What front desk agent jobs pay the most?

Front desk agent positions in luxury hotels, corporate offices, or high-end resorts tend to offer higher pay due to the level of service required and the environment. Salaries can also increase with experience, certifications, and additional responsibilities such as supervisory roles or multilingual skills.

What are the key skills and qualifications needed to thrive as a front desk agent, and why are they important?

To thrive as a Front Desk Agent, you need strong customer service skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro, and proficiency in using multi-line phone systems, are typically required. Excellent communication, problem-solving abilities, and a welcoming attitude help you stand out in this role. These skills ensure smooth guest experiences, efficient operations, and positive brand representation in hospitality settings.
More about Front Desk Agent jobs

What job categories do people searching Front Desk Agent jobs in Reston, VA look for?

The top searched job categories for Front Desk Agent jobs in Reston, VA are:

What cities near Reston, VA are hiring for Front Desk Agent jobs?

Cities near Reston, VA with the most Front Desk Agent job openings:

Front Desk Agent jobs near you
Infographic showing various Front Desk Agent job openings in Reston, VA as of August 2026, with employment types broken down into 72% Full Time, 26% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,898 per year, or $16.3 per hour.

Front Desk Agent

Driftwood Hospitality Management

Rockville, MD • On-site

$14.50 - $18.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Driftwood Hospitality Management rating

4.9

Company rating: 4.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Front Desk Agent

The Hilton Washington DC/Rockville Hotel & Executive Meeting Center is looking for a friendly and dependable Front Desk Agent to join the team. Front Desk Agents are responsible for providing and ensuring exemplary guest service at all times. Stellar verbal and written communication is a must-have to interact with hotel guests and Team Members. Hilton experience is preferred but not required. Front Desk Agents must be able to learn and accurately use the property management system to check in/out reservations and assist guests with their billing and hotel questions. Due to the nature of hotel business levels, scheduling flexibility is preferred, to include working weekends and holidays.

Qualifications
  • Hilton and PEP experience preferred but not required
  • Must be able to learn and accurately use the property management system
  • Customer service experience required

Full Time Team Members are eligible for:

  • Medical, dental, vision insurance
  • 401(k) with employer match
  • Disability insurance
  • Employee assistance program
  • Life insurance
  • Paid vacation, sick and holidays
  • Hilton Hotel discounts
  • Team Member Parking
  • Daily Team Member meals

What Driftwood Hospitality Management employees say

Pay

Hours and flexibility

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