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Front Desk Agent Jobs in Reston, VA (NOW HIRING)

Donohoe Hospitality

Front Desk Agent

Washington, DC

$20/hr

Front Desk Agent Salary Range: $19.00 - $20.00 hourly Position Summary As a part of our front desk team, you are the heart of our hotel, where most guest interactions occur. Your role is vital in ...

Charlestowne Hotels

Front Desk Agent

Washington, DC · On-site

$16.25 - $20.50/hr

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with ...

Hotel Nell

Front Desk Agent

Washington, DC · On-site

$15.75 - $20/hr

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with ...

Bragg Hospitality

Hotel Front Desk Agent

Alexandria, VA · On-site

$15.25 - $19.25/hr

About the Job We're looking for a friendly, reliable Front Desk Agent to be the face of our hotel. You'll welcome guests, run the front desk, help drive sales, and keep the property running smoothly.

Bragg Hospitality

Hotel - Front Desk Agent

Alexandria, VA · On-site

$16 - $17.50/hr

About the Job We're looking for a friendly, reliable Front Desk Agent to be the face of our hotel. You'll welcome guests, run the front desk, help drive sales, and keep the property running smoothly.

Charlestowne Hotels

Front Desk Agent

Washington, DC

$15.75 - $20/hr

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with ...

Donohoe Hospitality

Front Desk Agent

Washington, DC

$22/hr

Front Desk Agent|Full-Time Compensation: Salary Range - $20.00 - $22.00 per hour Position Summary Front Desk Agents play a crucial role in guest services by handling room reservations, providing ...

Donohoe Hospitality

Front Desk Agent

Washington, DC

$22/hr

Front Desk Agent|Part-Time Compensation: Salary Range - $20.00 - $22.00 per hour Position Summary Front Desk Agents play a crucial role in guest services by handling room reservations, providing ...

Donohoe Hospitality

Front Desk Agent

Washington, DC · On-site

$22/hr

Front Desk Agent Compensation: Salary Range - $20.00 - $22.00 per hour Position Summary Front Desk Agents play a crucial role in guest services by handling room reservations, providing information ...

Donohoe Companies

Front Desk Agent

Washington, DC · On-site

$20 - $22/hr

Front Desk Agent|Part-Time Compensation: Salary Range - $20.00 - $22.00 per hour Position Summary Front Desk Agents play a crucial role in guest services by handling room reservations, providing ...

DHS Brand

Front Desk Agent

Washington, DC · On-site

$20 - $22/hr

Front Desk Agent|Part-Time Compensation: Salary Range - $20.00 - $22.00 per hour Position Summary Front Desk Agents play a crucial role in guest services by handling room reservations, providing ...

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Front Desk Agent information

See Reston, VA salary details

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How much do front desk agent jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for front desk agent in Reston, VA is $16.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What does a front desk agent do?

A Front Desk Agent is responsible for greeting guests, checking them in and out of hotels or facilities, handling reservations, and providing information about the property and local area. They manage phone calls, respond to guest requests, and resolve any issues during a guest’s stay. Their role is crucial in creating a positive first impression and ensuring a smooth, pleasant experience for all guests.

What is the difference between Front Desk Agent vs Receptionist?

AspectFront Desk AgentReceptionist
CredentialsHigh school diploma; hospitality/customer service experienceHigh school diploma; administrative skills
Work EnvironmentHotels, resorts, hospitality settingsOffices, clinics, corporate environments
Employer & IndustryHotels, hospitality industryVarious industries including healthcare, corporate
Primary ResponsibilitiesCheck-ins/outs, guest inquiries, reservationsAnswer phones, greet visitors, administrative tasks

While both roles involve front-facing customer service, a Front Desk Agent primarily works in hospitality settings managing guest services, reservations, and check-ins. A Receptionist typically handles administrative duties in office environments, greeting visitors and managing communications. The roles share customer service skills but differ in industry focus and specific responsibilities.

What are some common challenges front desk agents face during peak hours, and how can they effectively manage them?

During peak check-in and check-out periods, Front Desk Agents often handle high volumes of guests, manage multiple requests simultaneously, and resolve unexpected issues such as overbookings or special accommodations. Effective time management, clear communication, and a calm, professional demeanor are essential in these situations. Many agents rely on prioritizing urgent tasks, utilizing hospitality software efficiently, and collaborating closely with housekeeping and management teams to ensure smooth operations and guest satisfaction.

What is a front desk agent?

Front desk agents staff the front desk of a hotel and are often the first people to greet incoming guests. They register new guests and process final bills when guests check out of a room. Depending on the size of the hotel, the front desk agent may also be responsible for answering phone calls, making room reservations, carrying guest bags to rooms, and answering complaints. Since this is a job in the hospitality industry, people in this position may work nights, weekends, and holidays.

What front desk agent jobs pay the most?

Front desk agent positions in luxury hotels, corporate offices, or high-end resorts tend to offer higher pay due to the level of service required and the environment. Salaries can also increase with experience, certifications, and additional responsibilities such as supervisory roles or multilingual skills.

What are the key skills and qualifications needed to thrive as a front desk agent, and why are they important?

To thrive as a Front Desk Agent, you need strong customer service skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro, and proficiency in using multi-line phone systems, are typically required. Excellent communication, problem-solving abilities, and a welcoming attitude help you stand out in this role. These skills ensure smooth guest experiences, efficient operations, and positive brand representation in hospitality settings.
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Front Desk Agent jobs near you
Infographic showing various Front Desk Agent job openings in Reston, VA as of August 2026, with employment types broken down into 72% Full Time, 26% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,898 per year, or $16.3 per hour.

Front Desk Agent

Donohoe Hospitality

Washington, DC

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Come join our team at Hyatt House Washington DC - Convention Center! 

Working at Hyatt House DC Convention Center offers the unique opportunity to be at the heart of one of the most vibrant and historically rich cities in the country. Employees are surrounded by iconic landmarks such as The White House, the Howard Theatre, and the Smithsonian museums, all just steps away. The hotel’s prime location also provides easy access to public transportation, making it easy to get to and from work. Hyatt House DC Convention Center is close to national parks, Civil War sites, international dining, shopping, and exciting sporting events. This dynamic environment not only enhances the guest experience but also creates an engaging and inspiring workplace for team members who thrive in a culturally diverse and energetic setting.

Front Desk Agent

Salary Range: $19.00 - $20.00 hourly

Position Summary

As a part of our front desk team, you are the heart of our hotel, where most guest interactions occur. Your role is vital in shaping our guests' overall experience. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. Your role is pivotal in creating a positive impression and providing exceptional customer service. You will handle guest check-ins and check-outs, manage reservations, and address any inquiries or concerns with professionalism and courtesy.

Essential Functions:

  • Guest Check-In/Out: Efficiently check guests in and out according to hotel and brand standards.
  • Guest Information: Inform guests about hotel facilities, policies, and procedures. Provide local tourist information.
  • Phone Management: Operate the hotel phone system, transfer calls, and accurately take messages.
  • Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings.
  • Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
  • Cashier Duties: Handle cashier tasks and post charges to guest accounts.
  • Maintenance Coordination: Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.
  • Security Procedures: Follow in-house procedures to ensure the security of guests and employees, and be familiar with emergency procedures.
  • Front Office Cleanliness: Maintain the cleanliness and organization of the Front Office area.

Additional Responsibilities:

  • Flexible Scheduling: The hotel operates 24/7. Employees may need to work shifts outside their preferred or usual hours to meet business demands.
  • Policy Adherence: Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook.

Skills and Abilities:

  • Communication: Strong communication and interpersonal skills.
  • Stamina: Ability to stand for extended periods.
  • Adaptability: Ability to work in a fast-paced environment.
  • Composure: Maintain control and exhibit good judgment in difficult situations

Benefits and Perks

Hyatt House Washington DC - Convention Center is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. * Minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.

Apply