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Guest Services Assistant Jobs in Indiana (NOW HIRING)

ASM Global

Guest Services Coordinator

Fishers, IN · On-site

$15.75 - $20.50/hr

Guest Services Coordinator DEPARTMENT: Operations REPORTS TO: Guest Services & Security Manager ... Address questions/concerns for guests when necessary. * Assist in monitoring and responding to ...

PAH Management

Guest Services-Hourly

Fort Wayne, IN · On-site

$15 - $16/hr

... * Assist with guest issues with professionalism, maintaining a hospitable attitude. * Perform ... Customer service experience required, preferably in a hotel or related field. * Ability to ...

PAH Management

Guest Services-Hourly

Fort Wayne, IN · On-site

$15 - $16/hr

... * Assist with guest issues with professionalism, maintaining a hospitable attitude. * Perform ... Customer service experience required, preferably in a hotel or related field. * Ability to ...

ZMC Hotels

Guest Services Associate 3pm11pm

Fort Wayne, IN · On-site

$13.50 - $16.50/hr

Address all guest concerns and ensure follow up is complete Assist in the daily maintenance of room ... Supervise the activities and the service levels of the bell staff to ensure that the arrival ...

ZMC Hotels

Guest Services Associate PM

Bloomington, IN · On-site

$14/hr

Address all guest concerns and ensure follow up is complete * Assist in the daily maintenance of ... Supervise the activities and the service levels of the bell staff to ensure that the arrival ...

Pilot Flying J

Guest Services Leader

Remington, IN · On-site

$14.95 - $22.22/hr

... services to oil operations in our nation's busiest basins. Pilot Company supports a growing ... In addition, this candidate would be self-motivated and ready to assist the managers with any tasks ...

Pilot Company

Guest Services Leader

Remington, IN

$14.95 - $22.22/hr

... services to oil operations in our nation's busiest basins. Pilot Company supports a growing ... In addition, this candidate would be self-motivated and ready to assist the managers with any tasks ...

Pilot Company

Guest Services Leader

Hebron, IN

$14.95 - $22.22/hr

... services to oil operations in our nation's busiest basins. Pilot Company supports a growing ... In addition, this candidate would be self-motivated and ready to assist the managers with any tasks ...

Pilot Company

Guest Services Leader

Remington, IN

$14.95 - $22.22/hr

... services to oil operations in our nation's busiest basins. Pilot Company supports a growing ... In addition, this candidate would be self-motivated and ready to assist the managers with any tasks ...

Pilot Company

Guest Services Leader

Remington, IN · On-site

$14.95 - $22.22/hr

... services to oil operations in our nation's busiest basins. Pilot Company supports a growing ... In addition, this candidate would be self-motivated and ready to assist the managers with any tasks ...

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Guest Services Assistant information

See Indiana salary details

$11

$17

$23

How much do guest services assistant jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for guest services assistant in Indiana is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $19.66 per hour, depending on experience, location, and employer.

What is the difference between Guest Services Assistant vs Front Desk Agent?

AspectGuest Services AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Employer & Industry UsageCommonly used in hospitality and tourismWidely used in hospitality, especially hotels
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesCheck-in/check-out, managing reservations, guest assistance

Both roles focus on guest interaction and customer service within the hospitality industry. While the Guest Services Assistant often handles general inquiries and guest support, the Front Desk Agent typically manages reservations and check-in/check-out processes. The roles are similar in credentials and work environment, making them closely related in hotel and resort settings.

Is guest services assistant a stressful job?

A guest services assistant role can be stressful due to the need to handle customer complaints, manage multiple tasks, and maintain a positive attitude in a fast-paced environment. However, stress levels vary depending on the workplace, workload, and individual skills in communication and problem-solving.

What does a guest services assistant do?

A guest services assistant provides support to guests by answering questions, handling check-ins and check-outs, and addressing concerns to ensure a positive experience. They often work in hospitality or retail environments, using communication and customer service skills to assist visitors or customers effectively.

What is a guest services assistant job?

A guest services assistant is responsible for providing support and assistance to guests in settings such as hotels, resorts, or entertainment venues. Their duties include greeting visitors, answering questions, handling reservations, and ensuring a positive guest experience, often requiring good communication skills and customer service training.

What are the most commonly searched types of Guest Services jobs in Indiana?

The most popular types of Guest Services jobs in Indiana are:

Infographic showing various Guest Services Assistant job openings in Indiana as of August 2026, with employment types broken down into 45% Full Time, and 55% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,982 per year, or $17.3 per hour.

Guest Services Coordinator

ASM Global

Fishers, IN • On-site

$15.75 - $20.50/hr

Part-time

Posted 9 days ago

ASM Global rating

6.7

Company rating: 6.7 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

135th of 254 rated facilities management

Job description

POSITION: Guest Services Coordinator
DEPARTMENT: Operations
REPORTS TO: Guest Services & Security Manager
FLSA STATUS: Hourly Non-Exempt
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
THE ROLE
Fishers Event Center has an excellent and immediate opening for a part-time Guest Services Coordinator. The Guest Services Coordinator performs front of house, guest services, and security efforts as they relate to the facility and surrounding grounds.
Essential Duties and Responsibilities:
  • Provide excellent customer service by welcoming guests to the venue, being knowledgeable of venue layout, programs, and policies.

  • Answer questions, direct and/or escort guests to important areas of the venue (restrooms, ATMs, dining options), and provide additional assistance whenever necessary.

  • Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility.

  • Reporting any injury or unsafe area to supervisor and act as a member of the emergency evacuation team by communicating and directing guests during an emergency.

  • Assist with pre-event briefing.

  • Assist in the direction of the guests

  • Provide guests with directions to their ticketed seat and other areas of the arena as needed

  • Recognize potential guest and safety issues, report incidents and concerns to supervisor

  • Provide the guest with the best possible service - listen to all issues/concerns and requests for assistance

  • Act as the liaison to clientele for coordinating specific training initiatives.

  • Address questions/concerns for guests when necessary.

  • Assist in monitoring and responding to emails.

  • Create briefing, deployment, and sign in sheets for each event

  • Staff and operate the Guest Services Desk during events which includes the building's Lost & Found

  • Operate as point person for guest access to Sensory Room and Mother's Nursing Room

  • Serve as ADA Facilitator during events.

  • May perform other duties as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
  • High School diploma or G.E.D. preferred

  • 1 year related experience and/or training; or equivalent combination of education and experience

  • Excellent oral, written and interpersonal skills

Skills and Abilities:
  • Experience with various methods of training

  • Excellent interpersonal and customer service skills

  • Effective communicator, both verbal and written

  • Computer literacy in Microsoft Office Programs (i.e., Word, Excel, PowerPoint)

  • Self-motivated and ability to motivate others.

  • Ability to perform multiple tasks and meet deadlines.

  • Exceptional organizational and time management skills

  • Goal orientated, team player.

  • Easily adapts to change.

  • Ability to work nights, weekends, and holidays.

  • Operate a personal computer using Windows, Word, Excel, Power Point and other standard office equipment.

WORKING CONDITIONS
Location: Fishers Event Center
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

What ASM Global employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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